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elm pharmacy Reviews (1)

We have used Tapp Labels for all of our winery labeling needs for the last few yearsThe provide reasonably good labels, however this past year we had an extremely negative experience that is leading us to move away from Tapp as our label provider
The day before we were set to begin bottling, we received a delivery of labels from Tapp that were rolled incorrectlyThe exact nature of the problem was that in order for the labels to placed on bottles in the bottling assembly truck correctly, they needed to come off the right side of the spool - the spools that Tapp provided us came off of the left side of the spoolThis would have forced the labels to be put on the bottles upside down if they were left as is
In the time that we have worked with Tapp, we have never received labels with this mistake and it is a well known industry standard to have labels come off of the right side of the spoolThis error was a careless mistake on their part
As soon as we recognized the problem, reached out to our Tapp account manager who informed us that she was out at a social event and was unable to do anythingWe had scheduled the bottling truck to be at our winery the next morning, and it was now in the mid-afternoonWe reached out to our Tapp contact repeatedly seeking guidance and assistance and all of our communications (phone calls, VMs, and texts) went unansweredFinally, late in the evening, we received word that we could personally deliver the bad spools to their facility location at 5:30am the next morning to be rewound correctly
Overall, we found their appreciation for our plight that arose because of their negligence extremely lackingTheir customer service response in addressing problems that are their own fault is very bad and we would advise others to proceed with caution

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