Elm St Bakery

To whom it may concern, We reviewed the issue [redacted] reported in detail and concluded there are grounds for a full refund of chargesPlease communicate this resolution to the client, and let us know if we can assist with any additional informationThank you, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: the business is reviewing the complaintI will wait for a follow up response from the business before I consider this matter resolvedSincerely, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

To whom it may concern:Thank you for bringing this matter to our attention - we are currently reviewing all the details of the complaint and will post our findings here as soon as we finish investigating the issue.Best regards, Jelena

Dear [redacted] ***, Thank you for your patience while our Customer Support team processed your complaintWe believe that the root cause of the issue is that the flight tracking option was selected when this booking was made through our websiteThis means that, although you inputted the pick up time of 3:pm, it was automatically adjusted to 1:pm, which is the time the flight you provided (Southwest ***) actually landedThe driver was released after minutes of waiting, and was unfortunately not there to meet you when you were ready for your pick upAfter reviewing this matter, we came to a decision to refund the cancellation charges in full as a courtesy to our valued customerThe refund should be processed within 3-working daysOnce again, we thank you for your patience and hope you will continue using GroundLink for your future transportation needsBest regardsJelena K [redacted] GroundLink

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

To whom it may concern, We reviewed the issue [redacted] reported in detail and concluded there are grounds for a full refund of charges. Please communicate this resolution to the client, and let us know if we can assist with any additional information. Thank you, [redacted]

To whom it may concern:Thank you for bringing this matter to our attention - we are currently reviewing all the details of the complaint and will post our findings here as soon as we finish investigating the issue.Best regards, Jelena

Dear [redacted], Thank you for your patience while our Customer Support team processed your complaint. We believe that the root cause of the issue is that the flight tracking option was selected when this booking was made through our website. This means that, although you inputted the pick up time of 3:30 pm, it was automatically adjusted to 1:39 pm, which is the time the flight you provided (Southwest [redacted]) actually landed. The driver was released after 90 minutes of waiting, and was unfortunately not there to meet you when you were ready for your pick up. After reviewing this matter, we came to a decision to refund the cancellation charges in full as a courtesy to our valued customer. The refund should be processed within 3-5 working days. Once again, we thank you for your patience and hope you will continue using GroundLink for your future transportation needs. Best regardsJelena K[redacted]GroundLink

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made...

by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

the business is reviewing the complaint. I will wait for a follow up response from the business before I consider this matter resolved. Sincerely,[redacted]
 
  
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]