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Elmer Glass Company of Rifle Inc

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Elmer Glass Company of Rifle Inc Reviews (1)

July 16, 2015 Revdex.com 8020 S County Road 5, Suite 100 Fort Collins, CO 80528 Re:[redacted] To whom it may concern: This is Elmer Glass Company's response to the complaint filed by [redacted] in regards to her son's vehicle quarter glass replacement...

on invoice #[redacted]. As you can see from the invoice when [redacted] originally called requesting a replacement for a quarter glass, he told Mike M[redacted] that he had a 2008 [redacted], 4 door crew cab pickup and was given the figure of $185.00 installed. However when he dropped off his vehicle he had a 2008 [redacted], 2 door extended cab pickup which requires a totally different quarter glass, which had a considerably higher price. In checking the auto glass supplier inventory for this correct part we found that there was a [redacted] part was in Denver that could be transferred to our Grand Junction warehouse and then delivered to us here in Glenwood which should arrive on Monday the 8'^ of June. On Monday we did receive a box with the part number of [redacted] but when we went to install this part the glass it contained was not the requested quarter glass. This was an error on the Denver branch distribution center that rarely happens. Elmer Glass has always ordered glass through our distributor, PGW Glass Industries for quality of glass and we do not take the chance of ordering glass online when you do not know what quality or condition of glass you will be receiving. The Grand Junction branch then had to try to locate another quarter glass and it took several days to finally locate this glass so that it could be installed for [redacted] on Friday the 12*^. When [redacted] called several days later I apologized for the delay and did in fact refund her $100.00 labor charge for the inconvenience that [redacted] incurred due to both the incorrect type of vehicle that he owned and to the problems locating the correct quarter glass. Sincerely, Michelle Z[redacted]Sec. Tres. [redacted]

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Address: 2117 Whiteriver Ave, Rifle, Colorado, United States, 81650-3218

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