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Elmer's Auto Body Inc

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Elmer's Auto Body Inc Reviews (2)

Our customer’s vehicle was involved in an accident and wewere contracted to repair the damage that was sustained in relation to theaccidentWe repaired the driver’s side front of the vehicle which was thedamage that was reported. We are very concerned about this
complaint that you receivedand as soon as we received your email we contacted our customer. We had the customer come back and did diagnostics to addressthe driveability problem as per complaint. We found that there are maintenance issues that the owner has to repair firstin order to determine if there are any problems existing as a result of theaccident. We communicated to ourcustomer that a tuis not accident related but a maintenance issue and notpart of this claim with the insurance company. Yes, the insured of the vehicle who hit him has a limitedliability coverage policy and the maximum amount of that policy has already been reached as per the insurancecompany. We advised our customer to setup a claim under his under-insured motorist part of his insurance policy ifthere needs to be any additional repairs done to vehicle as a result of thisclaim. Once this were done, if hisinsurance company authorized the repairs, we would be glad to do those repairs. The additional items that were noted as part of thiscomplaint that were not a result of the accident were discussed with ourcustomer and we have come to an agreement. Should you need further information please contact us. Thank you

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I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
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