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Elmer's Heat-A/C

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Elmer's Heat-A/C Reviews (1)

Our cadillac gave out on our roadtrip from Fremont, NE to ArizonaOnstar service sent a tow truck on 04/07/outside Pueblo with instructions to tow our car to Wilcoxson IncUpon arrival with the tow truck, my partner and I were ignoredWhen we introduced ourselves and explained why we were there, the service representative responded that they closed at 2pm and would be unable to look at our car that dayHe also stated that they were busyWe had asked on the phone about a rental carWhen prompted he stated the rental care agency was closedWe were stuck in a strange city without transportation with no assistance from this businessFinally they allowed us to complete paperwork for a loanerWe returned on Monday at 10am to see what progress was made....noneNo excuses, no explanations, no estimateThey were rude and disinterestedExtremely poor customer relations and servicesWe had our cadillac immediately towed to Aamco at *** in PuebloThe service provided at Aamco was outstanding

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