Dear Mr [redacted] , We are sorry that your recent experience was unsatisfactoryAs a general rule, most of our glue products have a shelf life of 2-yearsThe product you mentioned is at least 7-years old We want to assure you that our quality assurance personnel make every effort during the manufacturing process to ensure that only the highest quality product is released to our customersThis includes several inspections at various steps in production and a final check of sample product after it has been packaged We appreciate you bringing this situation to our attention and assure you the appropriate quality and manufacturing personnel will be informedWe will be happy to send you a replacement product, which should arrive shortlyWe appreciate your past patronage and look forward to serving you as a satisfied consumer in the future Sincerely, Elmer's Products
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI have waited days and haven't yet received the replacement product promised by the companyIt will hopefully arrive soonI will inform you if overwise.Thank you for your active participation in resolving issues as this one, it's appreciated! Regards, [redacted]
This complaint was forwarded to our insurance company today, August 26, Ms [redacted] will be contacted by an adjuster once the paperwork has been reviewedThank you
Dear Mr [redacted] , We are sorry that your recent experience was unsatisfactoryAs a general rule, most of our glue products have a shelf life of 2-yearsThe product you mentioned is at least 7-years old We want to assure you that our quality assurance personnel make every effort during the manufacturing process to ensure that only the highest quality product is released to our customersThis includes several inspections at various steps in production and a final check of sample product after it has been packaged We appreciate you bringing this situation to our attention and assure you the appropriate quality and manufacturing personnel will be informedWe will be happy to send you a replacement product, which should arrive shortlyWe appreciate your past patronage and look forward to serving you as a satisfied consumer in the future Sincerely, Elmer's Products
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI have waited days and haven't yet received the replacement product promised by the companyIt will hopefully arrive soonI will inform you if overwise.Thank you for your active participation in resolving issues as this one, it's appreciated! Regards, [redacted]
I have reviewed the response made by the business and find that this resolution is satisfactory to me
This complaint was forwarded to our insurance company today, August 26, Ms [redacted] will be contacted by an adjuster once the paperwork has been reviewedThank you