I will be taking the lead on this complaintI am working on getting the breakdown of the Coil and Furnace replacementThe reason for the lack of breakdown is we are a flat rate company that uses the one simple price structure on the replacement of equipment that all associated costs and ***ups combined for our offeringsThe water heater was a flat rate of $1689.00, and the replacement of the coil and furnace where valued at $($-$600.00) after the credit that [redacted] extendedThe warranty was extended through our company, so this is not reflective with the manufacturersI will start to work on verifying the registration of equipment from the manufactures and the registration cardsI will also, work on extending the breakdown on the coil furnace for the customer to see the value in the one simple price structureI deeply apologize for the confusion in providing the consumer with detailed breakdowns, but this is not something that is available to all for control measures internally with our business structureAt no point is our intent to mislead or make a customer feel that a service offered is not of the value offered through the use of one simple priceThank you to you and the customer for your willingness to continue addressing the matterCordially, [redacted] ###-###-#### ***@ontimeelmer.com
Spoke with Mr [redacted] who is the supervisor and he did refund me my membership money in full and offered me a year free silver membershiphe also had someone come out and give us the winter maintenance and duct sanitizing which cant be done until springso the out come is good pertaining to the refundbut all the other promises I will have to wait and see because even when they scheduled me between 9-am on Monday they didn't show until after the fact that I called him and he had someone show as soon as possible and they did at 12noonso I can say he cares about his customers but to me if I still experienced an issue on a scheduled time which was done by the supervisor I can just not count his promisesbut I will give them the benefit of a doubt to keep me as a customer thank you so very much for letting me use this site to get my issue resolved thank you again [redacted]
Mr [redacted] agreed to get work done at the timeWith his permission and authorization we got work done Attached is prof of paperwork that he approved us to run credit for his payment
Service Manager asked Mr & Mrs [redacted] to stop by the office to take care of the matter at their convenience. Agreed on upgrade on warranty and $600.00 check they received and were happy on 01/08/2015.Work was done & complete on 12/16/2014
Complaint: [redacted] I am rejecting this response because: I agreed that Elmer's could use my credit card to pay for the balance I owed their use of my credit card (VISA) for me to pay the balance I owed is definitely NOT same as my authorization for them to open up a credit card account in my name without my approval Regards, [redacted] [redacted]
Complaint: ***
I am rejecting this response because their response is laughable. They were called out on a routine semiannual inspection. During the prior year when they were called out for a similar inspection, the technician told me the unit needed to be replaced. I got a second opinion and was informed that there was no need for replacement. Since that time, the unit worked fine. I reject the assertion that the unit had problems. In addition, the unit was only 1/years old. It still had approximately years of life left. If one were to assume that the company is providing a 10-year warranty on the new unit, one should reason that at least 4 1/years of life still existed on the old unit. Later, a company representative informed me telephonically that the culprit who suggested my wife buy the new ac unit had been fired. If true, it was a little late! With respect to the water heater, the company representative informed my wife that new water heaters were coming out that would cost twice as much because of new standards. While it is true that new water heater standards are coming, replacement cost may be as much as $more, not twice as much as the older models. This is just one more example of scare tactics employed by this unscrupulous vendor to create sales Finally, I still do not have a manufacturer warranty. I question how valid the vendor's warranty is. All they have to do is go out of business, change their business ID and I have no warranty on the existing unit. The warranty they say they gave me is scratched on a plain piece of paper that certainly would not stand up in court. While I did not discover this fiasco until months after the fact, I still have a brain. I have witnessed first-hand their deceptive sales practices in the past. This company replaced a unit that was approximately at half life. As far as I am concerned, I am out half the value of an ac unit without a valid warranty on the new one. These guys are a real joke!
Regards,
*** ***
Complaint: ***
I am rejecting this response because I know the deceptive sales tactics were used on a repeated basis to my detriment. I do not intend to pursue this matter further and I do not anticipate any resolution. The simple fact is that I should not have dealt with this company. As the company representative suggested, it is my fault for working with a company that I knew to be dishonest. I knew better. Too bad that my wife did not.
Regards,
*** ***
This information is not complete or accurateThe reason the ton air handler was replaced was due heavy corrosion on the heat absorption system (coils)The system was very low on refrigeration charge, indicating that the system had a leak present at the air handler's coilsThe wife was explained
this, and agreed to replace the system for We also through our plumbing company replaced the water heater for 1900.00, and combined the customer paid The wife was informed and aware of what was being presented to herI can not help if he does not like the price, and she did not tell him for two months of the situationThat is not a business affair, but rather a personal affair among themselvesWe will be more than happy to address providing another copy of the proposal and warranty agreement (years parts and labor) that she signed in order for us to move forward with a purchase of equipmentThe technician did not miss represent that maintenance and a new air handler would be a positive choice for making sure the system performed through the summer heatFurthermore, we were there on four separate occasions, and would have gladly addressed any concernsThese four trips were 1/28/2015, 2/09/2015, 2/19/2015, and most recent 4/2/ Since the husband is addressing two months later, and was not present for any of the four visitsWe do not feel this is a valid dispute to haveIt is hard to believe that a system and water heater were replaced and he was not maid aware of this in time to address
Complaint: ***
I am rejecting this response because:
Thise amounts you are listing does not add up with what we discussed with *** took off $from what our total was ($6600) because we looked into our work order*** charged us for repairing a leak on our outside A/C unitWhen *** (installer) came he told us that we did not have a leak in our outside A/C unit and he knew this because he pressurized the unit and found no leakThis is the whole reason we are going through this now*** did say that he would talk to Mathew because he gave us a lot of incorrect information as we found out after the fact*** did not discount us, he refunded a charge for work that was not doneSo now we are questioning what you have charged usWe would not have agreed to the amount of $6,if we knew that work was written up to be done and not neededThat is also why we feel we are being overcharged, even after *** refunded $we were never supposed to be charged to begin with$is a lot of money to pay for the furnace, coil and water heater when you research the cost of those items online they are nowhere close to what we are being chargedEspecially now that we know that we were overcharged and told that we had problems with our systems that never existed.
Regards,
*** & *** ***
response because:
We went in requesting details of charges, we were told they did not have a breakdown. We stayed that our work order stated that a leak on our air condition unit was fixed. [redacted] the installer told us there was no leak, I asked for a refund for that service because it was not done. That is the reason we received $600 check and we were offered extended warranty for our inconvenience and time lost. We still do not have a breakdown of charges so we don't know what the $6600.00 was used for, we don't know how much we were charged for the water heater, furnace or labor. I'm still waiting for our spec sheet/ manufacture certificate that we requested over a week ago. I was emailed by [redacted] that I would have that by yesterday. We were told by [redacted]. That we would have a breakdown of the $6600.00 when work was completed back in December and we still do not have it. How do we know we weren't overcharged. We only caught the overcharge on the work order because we were told by your installer that we never had a leak. It is not good business to not be able to provide your customers with a breakdown of charges, we want to know where the $6600 was applied. It seems like you cannot provide this breakdown because you overcharged us for service. We still need a breakdown, have not received information on furnace or proof that a/c unit was registered.
Regards,
[redacted] & [redacted]
I will be taking the lead on this complaint. I am working on getting the breakdown of the Coil and Furnace replacement. The reason for the lack of breakdown is we are a flat rate company that uses the one simple price structure on the replacement of equipment that all associated costs and [redacted]ups combined for our offerings. The water heater was a flat rate of $1689.00, and the replacement of the coil and furnace where valued at $4311.00 ($4911.00 -$600.00) after the credit that [redacted] extended. The warranty was extended through our company, so this is not reflective with the manufacturers. I will start to work on verifying the registration of equipment from the manufactures and the registration cards. I will also, work on extending the breakdown on the coil furnace for the customer to see the value in the one simple price structure. I deeply apologize for the confusion in providing the consumer with detailed breakdowns, but this is not something that is available to all for control measures internally with our business structure. At no point is our intent to mislead or make a customer feel that a service offered is not of the value offered through the use of one simple price. Thank you to you and the customer for your willingness to continue addressing the matter. Cordially, [redacted] ###-###-#### [redacted]@ontimeelmer.com
Re: [redacted] - Complaint #[redacted] Here is the contract that the customer signed. On pdf labeled [redacted] Contract, that is the back of the contract they signed. 8. General portion B, is where it states the 20% may not be refunded if the contract is broken for any reason if...
after the 72 Hour rule. Please let me know if I need to still log in and respond to the complaint. The last time I did this morning it stated no response was necessary. Thanks
Service Manager asked Mr & Mrs [redacted] to stop by the office to take care of the matter at their convenience. Agreed on upgrade on warranty and $600.00 check they received and were happy on 01/08/2015.Work was done & complete on 12/16/2014
Complaint: [redacted]
I am rejecting this response because: I agreed that Elmer's could use my credit card to...
pay for the balance I owed. their use of my credit card (VISA) for me to pay the balance I owed is definitely NOT same as my authorization for them to open up a credit card account in my name without my approval.
Regards,
[redacted]
Mr. [redacted] agreed to get work done at the time. With his permission and authorization we got work done. Attached is prof of paperwork that he approved us to run credit for his payment.
Spoke with Mr [redacted] who is the supervisor and he did refund me my membership money in full and offered me a year free silver membership. he also had someone come out and give us the winter maintenance and duct sanitizing which cant be done until spring. so the out come is good pertaining to the...
refund. but all the other promises I will have to wait and see because even when they scheduled me between 9-11 am on Monday they didn't show until after the fact that I called him and he had someone show as soon as possible and they did at 12noon. so I can say he cares about his customers but to me if I still experienced an issue on a scheduled time which was done by the supervisor I can just not count his promises. but I will give them the benefit of a doubt to keep me as a customer. thank you so very much for letting me use this site to get my issue resolved. thank you again [redacted]
This customer replaced the condensing unit to the system in question in 2012, and the reason for recommendation is because the system presented low refrigeration and corrosion present from a leak in the refrigeration system of the indoor coil. The customer was presented 6 options ranging from 2989.00 to 7646.00. They chose the most expensive option, and we present options so the client is in control of their choices. The basic option would have corrected the problem, and came with warranty. No person at this company made false claims about the system or the need for a new water heater. The customer was in complete control of the choices made. We made recommendations in the past because the system was showing long term reliability issues. We do not control the durability of systems, we simply warranty the equipment we install to make sure of the benefit. If the client felt we were misrepresenting ourselves in the past, then he should not have called upon us again. We do not make up issues to sell equipment. We are forced by law to stand behind our claims, and a poorly performing air handler can damage a new condensor's compressor. The customer has a five year warranty and service plan, this is to ensure the equipment lasts during the manufacturer's warranty. He has five years on parts. labor, and equipment. All companies have the risk of going out of business, but we feel the company will be here to honor its warranty regardless of customers opinion. His warranty is through us and Goodman on the system. He can review his Goodman warranty online with simply imputing the model and serial number. The equipment is registered.
I will be taking the lead on this complaintI am working on getting the breakdown of the Coil and Furnace replacementThe reason for the lack of breakdown is we are a flat rate company that uses the one simple price structure on the replacement of equipment that all associated costs and ***ups combined for our offeringsThe water heater was a flat rate of $1689.00, and the replacement of the coil and furnace where valued at $($-$600.00) after the credit that [redacted] extendedThe warranty was extended through our company, so this is not reflective with the manufacturersI will start to work on verifying the registration of equipment from the manufactures and the registration cardsI will also, work on extending the breakdown on the coil furnace for the customer to see the value in the one simple price structureI deeply apologize for the confusion in providing the consumer with detailed breakdowns, but this is not something that is available to all for control measures internally with our business structureAt no point is our intent to mislead or make a customer feel that a service offered is not of the value offered through the use of one simple priceThank you to you and the customer for your willingness to continue addressing the matterCordially, [redacted] ###-###-#### ***@ontimeelmer.com
Spoke with Mr [redacted] who is the supervisor and he did refund me my membership money in full and offered me a year free silver membershiphe also had someone come out and give us the winter maintenance and duct sanitizing which cant be done until springso the out come is good pertaining to the refundbut all the other promises I will have to wait and see because even when they scheduled me between 9-am on Monday they didn't show until after the fact that I called him and he had someone show as soon as possible and they did at 12noonso I can say he cares about his customers but to me if I still experienced an issue on a scheduled time which was done by the supervisor I can just not count his promisesbut I will give them the benefit of a doubt to keep me as a customer thank you so very much for letting me use this site to get my issue resolved thank you again [redacted]
Mr [redacted] agreed to get work done at the timeWith his permission and authorization we got work done Attached is prof of paperwork that he approved us to run credit for his payment
Service Manager asked Mr & Mrs [redacted] to stop by the office to take care of the matter at their convenience. Agreed on upgrade on warranty and $600.00 check they received and were happy on 01/08/2015.Work was done & complete on 12/16/2014
Complaint: [redacted] I am rejecting this response because: I agreed that Elmer's could use my credit card to pay for the balance I owed their use of my credit card (VISA) for me to pay the balance I owed is definitely NOT same as my authorization for them to open up a credit card account in my name without my approval Regards, [redacted] [redacted]
Complaint: ***
I am rejecting this response because their response is laughable. They were called out on a routine semiannual inspection. During the prior year when they were called out for a similar inspection, the technician told me the unit needed to be replaced. I got a second opinion and was informed that there was no need for replacement. Since that time, the unit worked fine. I reject the assertion that the unit had problems. In addition, the unit was only 1/years old. It still had approximately years of life left. If one were to assume that the company is providing a 10-year warranty on the new unit, one should reason that at least 4 1/years of life still existed on the old unit. Later, a company representative informed me telephonically that the culprit who suggested my wife buy the new ac unit had been fired. If true, it was a little late! With respect to the water heater, the company representative informed my wife that new water heaters were coming out that would cost twice as much because of new standards. While it is true that new water heater standards are coming, replacement cost may be as much as $more, not twice as much as the older models. This is just one more example of scare tactics employed by this unscrupulous vendor to create sales Finally, I still do not have a manufacturer warranty. I question how valid the vendor's warranty is. All they have to do is go out of business, change their business ID and I have no warranty on the existing unit. The warranty they say they gave me is scratched on a plain piece of paper that certainly would not stand up in court. While I did not discover this fiasco until months after the fact, I still have a brain. I have witnessed first-hand their deceptive sales practices in the past. This company replaced a unit that was approximately at half life. As far as I am concerned, I am out half the value of an ac unit without a valid warranty on the new one. These guys are a real joke!
Regards,
*** ***
Complaint: ***
I am rejecting this response because I know the deceptive sales tactics were used on a repeated basis to my detriment. I do not intend to pursue this matter further and I do not anticipate any resolution. The simple fact is that I should not have dealt with this company. As the company representative suggested, it is my fault for working with a company that I knew to be dishonest. I knew better. Too bad that my wife did not.
Regards,
*** ***
This information is not complete or accurateThe reason the ton air handler was replaced was due heavy corrosion on the heat absorption system (coils)The system was very low on refrigeration charge, indicating that the system had a leak present at the air handler's coilsThe wife was explained
this, and agreed to replace the system for We also through our plumbing company replaced the water heater for 1900.00, and combined the customer paid The wife was informed and aware of what was being presented to herI can not help if he does not like the price, and she did not tell him for two months of the situationThat is not a business affair, but rather a personal affair among themselvesWe will be more than happy to address providing another copy of the proposal and warranty agreement (years parts and labor) that she signed in order for us to move forward with a purchase of equipmentThe technician did not miss represent that maintenance and a new air handler would be a positive choice for making sure the system performed through the summer heatFurthermore, we were there on four separate occasions, and would have gladly addressed any concernsThese four trips were 1/28/2015, 2/09/2015, 2/19/2015, and most recent 4/2/ Since the husband is addressing two months later, and was not present for any of the four visitsWe do not feel this is a valid dispute to haveIt is hard to believe that a system and water heater were replaced and he was not maid aware of this in time to address
Revdex.com:
I would like to reject the offer of Mediation for complaint ID ***
Regards,
*** & *** ***
Complaint: ***
I am rejecting this response because:
Thise amounts you are listing does not add up with what we discussed with *** took off $from what our total was ($6600) because we looked into our work order*** charged us for repairing a leak on our outside A/C unitWhen *** (installer) came he told us that we did not have a leak in our outside A/C unit and he knew this because he pressurized the unit and found no leakThis is the whole reason we are going through this now*** did say that he would talk to Mathew because he gave us a lot of incorrect information as we found out after the fact*** did not discount us, he refunded a charge for work that was not doneSo now we are questioning what you have charged usWe would not have agreed to the amount of $6,if we knew that work was written up to be done and not neededThat is also why we feel we are being overcharged, even after *** refunded $we were never supposed to be charged to begin with$is a lot of money to pay for the furnace, coil and water heater when you research the cost of those items online they are nowhere close to what we are being chargedEspecially now that we know that we were overcharged and told that we had problems with our systems that never existed.
Regards,
*** & *** ***
Complaint: [redacted]
I am rejecting this...
response because:
We went in requesting details of charges, we were told they did not have a breakdown. We stayed that our work order stated that a leak on our air condition unit was fixed. [redacted] the installer told us there was no leak, I asked for a refund for that service because it was not done. That is the reason we received $600 check and we were offered extended warranty for our inconvenience and time lost. We still do not have a breakdown of charges so we don't know what the $6600.00 was used for, we don't know how much we were charged for the water heater, furnace or labor. I'm still waiting for our spec sheet/ manufacture certificate that we requested over a week ago. I was emailed by [redacted] that I would have that by yesterday. We were told by [redacted]. That we would have a breakdown of the $6600.00 when work was completed back in December and we still do not have it. How do we know we weren't overcharged. We only caught the overcharge on the work order because we were told by your installer that we never had a leak. It is not good business to not be able to provide your customers with a breakdown of charges, we want to know where the $6600 was applied. It seems like you cannot provide this breakdown because you overcharged us for service. We still need a breakdown, have not received information on furnace or proof that a/c unit was registered.
Regards,
[redacted] & [redacted]
I will be taking the lead on this complaint. I am working on getting the breakdown of the Coil and Furnace replacement. The reason for the lack of breakdown is we are a flat rate company that uses the one simple price structure on the replacement of equipment that all associated costs and [redacted]ups combined for our offerings. The water heater was a flat rate of $1689.00, and the replacement of the coil and furnace where valued at $4311.00 ($4911.00 -$600.00) after the credit that [redacted] extended. The warranty was extended through our company, so this is not reflective with the manufacturers. I will start to work on verifying the registration of equipment from the manufactures and the registration cards. I will also, work on extending the breakdown on the coil furnace for the customer to see the value in the one simple price structure. I deeply apologize for the confusion in providing the consumer with detailed breakdowns, but this is not something that is available to all for control measures internally with our business structure. At no point is our intent to mislead or make a customer feel that a service offered is not of the value offered through the use of one simple price. Thank you to you and the customer for your willingness to continue addressing the matter. Cordially, [redacted] ###-###-#### [redacted]@ontimeelmer.com
Re: [redacted] - Complaint #[redacted] Here is the contract that the customer signed. On pdf labeled [redacted] Contract, that is the back of the contract they signed. 8. General portion B, is where it states the 20% may not be refunded if the contract is broken for any reason if...
after the 72 Hour rule. Please let me know if I need to still log in and respond to the complaint. The last time I did this morning it stated no response was necessary. Thanks
Service Manager asked Mr & Mrs [redacted] to stop by the office to take care of the matter at their convenience. Agreed on upgrade on warranty and $600.00 check they received and were happy on 01/08/2015.Work was done & complete on 12/16/2014
Complaint: [redacted]
I am rejecting this response because: I agreed that Elmer's could use my credit card to...
pay for the balance I owed. their use of my credit card (VISA) for me to pay the balance I owed is definitely NOT same as my authorization for them to open up a credit card account in my name without my approval.
Regards,
[redacted]
Mr. [redacted] agreed to get work done at the time. With his permission and authorization we got work done. Attached is prof of paperwork that he approved us to run credit for his payment.
Spoke with Mr [redacted] who is the supervisor and he did refund me my membership money in full and offered me a year free silver membership. he also had someone come out and give us the winter maintenance and duct sanitizing which cant be done until spring. so the out come is good pertaining to the...
refund. but all the other promises I will have to wait and see because even when they scheduled me between 9-11 am on Monday they didn't show until after the fact that I called him and he had someone show as soon as possible and they did at 12noon. so I can say he cares about his customers but to me if I still experienced an issue on a scheduled time which was done by the supervisor I can just not count his promises. but I will give them the benefit of a doubt to keep me as a customer. thank you so very much for letting me use this site to get my issue resolved. thank you again [redacted]
This customer replaced the condensing unit to the system in question in 2012, and the reason for recommendation is because the system presented low refrigeration and corrosion present from a leak in the refrigeration system of the indoor coil. The customer was presented 6 options ranging from 2989.00 to 7646.00. They chose the most expensive option, and we present options so the client is in control of their choices. The basic option would have corrected the problem, and came with warranty. No person at this company made false claims about the system or the need for a new water heater. The customer was in complete control of the choices made. We made recommendations in the past because the system was showing long term reliability issues. We do not control the durability of systems, we simply warranty the equipment we install to make sure of the benefit. If the client felt we were misrepresenting ourselves in the past, then he should not have called upon us again. We do not make up issues to sell equipment. We are forced by law to stand behind our claims, and a poorly performing air handler can damage a new condensor's compressor. The customer has a five year warranty and service plan, this is to ensure the equipment lasts during the manufacturer's warranty. He has five years on parts. labor, and equipment. All companies have the risk of going out of business, but we feel the company will be here to honor its warranty regardless of customers opinion. His warranty is through us and Goodman on the system. He can review his Goodman warranty online with simply imputing the model and serial number. The equipment is registered.