Elmhurst BMW

Initial Business Response /* (1000, 5, 2014/06/23) */
*** purchased the BMW 528xi on 1/18/2014, on 2/4/the car was brought into our service department for a headlight that had burned out and a water pump that had failed, also there was a complaint about the a.mradio
and the alignment of the carThe car was no longer under factory warranty and was sold to her AS IS AND SHOWN, for goodwill Elmhurst BMW took care of her service bills and provided alternative transportationThe car came back into our service department on 2/14/for a noise while going over bumps (could have been weather related) Elmhurst BMW re-torqued the shock tower bolts also for customer goodwill which resulted in no *** to the customer5/2/*** brought the car into our service department and wanted Elmhurst BMW to supply here with brand new tiresElmhurst BMW explained that new tires were not needed due to tread depth but if she would like to purchase tires she could do soElmhurst BMW also offered *** the option to trade out of her car for another car that would make her happier but we could not seem to find another option*** wanted Elmhurst BMW to send her a check for $10,and new tires? Since that was not a realistic option for Elmhurst BMW *** threatened to see us in court
Initial Consumer Rebuttal /* (3000, 7, 2014/06/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The car was purchased on 1/On 1/I called my salesman and told him of the issues I experienced with the carHe told me to contact service they were not able to schedule me until 2/Enclosed are the copies of the service record with which list my concerns and their findings for 2/4, 2/14, 5/& 5/Please note each time there was a concern with the roughness of the ride and the steeringBMW Elmhurst never once indicated a problem with the tires until after I had taken the car to another dealership and was advised of the issue with the tires and rotorsI have also enclosed a copy of their road test inspection that was passed ** the carWhy didn't their qualified service technician find the many problems that had to be fixed? Is it because the inspection was not done? The problems I have experienced do not reflect highly on the qualified service technician or BMW Elmhurst did not complete the inspection processBecause they failed to properly inspect the car and disclose the true condition of the car, I feel an adjustment is dueThere is no way the car should have sold in the condition it was in to anyoneMy request is that they replace the tires and rotors and make an adjustment on the cost of the vehicleOr if they are willing as they stated in their response, to exchange the car for the full purchase price I would be happy to exchange the care for something comparableAll the repairs that they completed were at the expense of the extended warranty that I purchased not courtesy of Elmhurst BMWGiven a loaner care is the least they could have done, if the car was in good condition I would not have needed a loaner car; thank you for thatPlease make a realistic resolution
Final Business Response /* (4000, 10, 2014/07/12) */
Elmhurst BMW would like to make arrangements with Mrand Mrs*** to replace the vehicle with any vehicle they choose from our inventoryWe *** give the full selling price as value toward another vehicleI would like to meet with them and assist in finding a reasonable resolution
The dealership has spent over two thousand dollars trying to make this vehicle satisfactoryI seems like the best conclusion would be a different vehicle
I hope to get together with the customer and find them a car they can be satisfied with and enjoy
I have tried to contact the customer and just today left voice messages on both the home and work phone numbers providedPlease ask for *** *** the Sales Director and I *** do my best to assist with this resolution
Final Consumer Response /* (4200, 13, 2014/07/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
*** and I have made contact, I do hope we *** be able to reach an amicable resolution