8/7/ 9/30/13: miles: customer states vehicle jerking/gurglingWe were unable to duplicate customer's concern and there were no fault codes found stored in ECM/TCM Customer advised if problem persists, please return vehicle for further diagnosis12/14/13:miles, and 2/25/14: miles: next two visits; VIP oil/filter changes: no mention made of driveability concern at either visit3/7/14; miles; customer states vehicle jerking/gurglingPer TSB 14-0047, technician performed ECM/TCM software update under warrantyNo problems noted on final test drive5/14/14: miles; VIP oil/filter change: no mention made of driveability concern6/2/14: miles: customer states vehicle jerking/stalling: technician reading hard fault: code Pdiagnosed faulty throttle body: installed new throttle body under warranty, No problems stated an final test drive9/22/14: miles, and 1/10/15: VIP oil/filter changes: no mention made of driveability concern3/30/15: miles: customer states vehicle bucks/jerks on acceleration; per TSB 14-0197C, technician installed new clutch/seal setNo problems noted on final test drive4/25/15;miles, and 7/11/miles: VIP oil/filter change: no mention made of driveabilily concern,7/30/customer states '’service engine" light coming on at dash intermittentlyTechnician scanned for codes: no fault codes foundTechnician did find vehicle was aproxtwo quarts low on oil; technician topped off oil at no charge to customerNotes about this visit: 1) Vehicle was driven miles, in days (average of miles/day): some oil consumption is w/ this kind of driving2) It was explained to customer that just because there's no oil reading on the dipstick, this does not mean vehicle has no oil: the dipstick only goes down to the top of the oil reservoirIf vehicle actually had no oil at ail, the red oil pressure light would've been on when vehicle came in for service and there would've been stored hard fault codes for low oil pressure and low oil levelAlso, at this visit we inspected the vehicle for oil/fluid leaks no oil/fluid leaks found at this time, 3) Customer came in w/o an appointment on the evening of 7/30/15: because we couldn't look at the car until the next morning, and because it was not advisable to drive the car until the car could be checked out, Sheehy Ford paid for the customer to be in an [redacted] rental car as a courtesy so customer could get home and get to work the next day 4) Customer was advised at last service visit and visually shown at this visit that front tires are baldand that the fight front tires has cords showing, through; customer advised that while we didn't find any problems w/the vehicle's origins, the vehicle it extremely unsafe to drive due to the condition of the right front tire5) There is no driveabilty concern mentioned at this service visit.Thanks for your considerationWe attempt to satisfy every customer to the best of our abilityOur goal is to always sincerely and enthusiastically help customers.Thank you,Pam DController
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I understand it is dealers discretion to change partsBut that does not mean they needed to be changedThere is no reason to change a part that is made of metal/steel whether it is porous or not because it has oil on itDealers discretion is a cop out to cover your neck so they don't undermine your decision to unnecessarily change a part that was technically still good even AFTER I requested them not to be changed unless they were overly worn I have owned fords my entire life, and I am very glad I never dealt with a dealership like yours until now because it would of put me off of fords because who wants to own one when you have to deal with such poor service and your unwillingness to own up to your error in judgment in changing parts that did not need to be changed Regards, [redacted]
6/29/ Reference: # [redacted] Sheehy Auto Stores makes every effort to provide great customer service and explain everything fully [redacted] was charged $in labor for the removal of the rear liftgate glass and the removal and replacement of the broken hinges with a total parts cost of $and $in taxesCustomer was only charged for the work that was completed and authorized and no other repairs were made to vehicleItemized billing shows [redacted] HINGE - GLASS $ [redacted] HINGE - GLASS $ [redacted] SPACER $x= $ [redacted] SCREW $x= $ Labor $Parts $Tax $Total $ We feel that all charges are fair and reasonable Thanks for your consideration We attempt to satisfy every customer to the best of our ability Our goal is to always sincerely and enthusiastically help customers Thank you, Lee G [redacted] As’t Svc Manager Sheehy Ford, Inc
To Whom It May Concern: Please be advised that we have reached out to [redacted] regarding his license plate concern The plates were sent overnight through [redacted] and were delivered to the [redacted] residence on 04/21/2017, as requested by [redacted] The transaction was delayed as the customer’s requested that [redacted] be first on the title, however she does not have a Washington, DC license as required At the customer’s request, we did submit the titling as they wanted and the transaction was rejected by the DC Motor Vehicle Administration After the paperwork was received back from DC, it took several days to correct the titling documents to reflect [redacted] first, as he does have the required DC driver’s license I did reach out to ** [redacted] on April 21st to confirm delivery of the plates, however was asked not to call the number any longer Regards, Valerie F [redacted] , ControllerSheehy Ford, IncAuth RoadMarlow Heights, MD 20746###-###-####
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I would like to see the specific language in the bill of sale that states the ten day waiting period.Also, I would like to see the disclaimer in the Sheehy Value Promise that reads that some vehicles may not be covered under the advertised promise because it would be too expensive to inspect the vehicle.I need a specific date, time and location when I will receive my full refund Regards, [redacted]
Sheehy Ford has a policy regarding refunds on personal checks. [redacted] was informed that he would have to provide proof that the check cleared his account or it would be 10 business days before we could issue a refund. [redacted] provided a copy of a bank transfer he did to put the money into... a reward account and did not provide the necessary documentation in order to receive his refund. He refused to provide anything further. At this time we will refund the payment in the 10 business days or if the customer would like to provide proof that the check cleared his account we will issue a refund at that time. Sheehy attempts to satisfy every customer to the best of our ability. Our goal is to always sincerely and enthusiastically help customers.
The customer was informed that the caliper stands were frozen we used aftermarket calipers which came with the caliper stands to save the customer time and money The brake rotors were replaced do to rotor being soaked with differential fluid, fluid will soak into brake rotor which is a porous metal causing brake pads not to properly grab brake rotorAlso brake rotors are to always be replaced in pair a new brake rotor on side and a worn rotor on the other will cause the vehicle to pull to side when braking Bobby Gray, our service advisor, explained this to the customer When it comes to the shocks; shocks were never installed on the vehicle that is a parts department mistake and I am having the parts manager make up a parts invoice refund so [redacted] can be reimbursed for that Lastly [redacted] ’s invoice was discounted to help him with the cost of the additional parts that where necessary to complete the repairs We attempt to satisfy every customer to the best of our abilityOur goal is to always sincerely and enthusiastically help customers
November 18, 2017To Whom It May Concern: [redacted] offered us $31,for the [redacted] in which we acceptedHe then drove up to take a look at the truck in hopes of purchasingHe was asked for his thoughts on the truck and he expressed some concerns with the truckIt was explained to him that we just took the truck in on trade not long ago and it is not completely finished with Maryland State InspectionWesley also addressed his concerns and explained that some of the issues that he has will be taken care of as part of our reconditioning and some not coveredWesley also explained that as part of MSI, driver and passenger mirrors have to work because one did not Work at the time of him viewing the truckWe explained that the door panel was not part of the recondition process but would like to come to an agreement on the price fixing this since his offer was so lowWesley then presented the numbers to him and we came to an agreement at $31,to have the truck reconditioned to his satisfactionWe then outlined what would be fixed on the We Owe form and signed the document.The next day Wesley went over the items to be fixed with the internal advisorWhen the repairs was completed [redacted] was not happy with the results, I stepped in and ordered the mirrors of his choice see the attachmentWe replaced the heated seat element in the driver side seatback an also the driver's side entire door panelAfter vehicle was completed the vehicle was delivered to [redacted] 's residence in Midlothian VirginiaFor all the inconvenience [redacted] was reimburse $1210-for repair fees during the purchase and interest over the period of the loan,Regards,John P.General Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:it is absurd and yes overcharges were made considering parts listed on fords website are considerably lower and all labor guides consistentently state to replace hinges no more than labor hours per
Regards,
*** ***
To Whom It May Concern:*** *** purchased his *** *** from our dealership in May The vehicle was sold as a *** Certified Pre-Owned Vehicle (CPO)At the time of purchase, he also purchased a "***" extended service policyThe vehicle was registered with *** Motor Company as
a CPO, and the extended service policy was registered with Easy Care Warranty Services and the appropriate fees were paidHowever, when the vehicle was Maryland State Inspected the proper certification was not submitted to *** Service Division indicating that it passed CPO standards, thus, *** will not honor the CPO coverage.To compensate for this oversight, we have contacted the customer and made arrangements to have the vehicle brought to our facility on August 22nd to complete the necessary repairs at no cost to *** ***We anticipate the repairs to be completed the week of September 1stOnce the repairs are completed we will contact Easy Care Warranty Services to request an addendum to his existing CPO to provide the coverage that his original warranty provided.Best regards,SHEEHY ***, INC.John P***, General Manager
We have addressed all the customers concerns at this point. Even the *** manufacturer themselves stated that it is the dealers discretion to replace the components. We have already stated as well the reason of the caliber replacement. There is nothing further we can offer the customer in regards to this repair.Thank you
Dear Revdex.com,Sheehy Auto Stores makes every effort to provide great customer service and explain everything fully.It was explained to the customer when the vehicle was towed in that our transmission repair technician was backed up by more than a month and that it would be quite a
while before we would be able to look at his carCustomer has been driving free alternate transportation while his car has been hereBoth we and the customer have called other local dealers to see if they might be able to look at his car sooner than we canEverybody else is backed up tooWe hope to be able to look at his car by the end of next week.Thanks for your considerationWe attempt to satisfy every customer to the best of our abilityOur goal is to always sincerely and enthusiastically help customers.Thank you,Pam DController
9/11/15Dear Revdex.com,Sheehy Auto Stores makes every effort to provide great customer service and explain everything fully.The vehicle was brought in with the complaint of running roughThe check engine light was on when vehicle came inThe technician scanned for fault codes and found
current codes for multiple misfiresThe technician recommended installing new spark plugs and coils to correct engine misfiringThe vehicle was misfiring while idling in technicians work bayCustomer agreed to technician's recommendation and the price associated with the recommended repair, Vehicle was released to the customer after short test drive, Vehicle came back with no power or accelerationThe vehicle further diagnosed as having faulty catalytic convertorsAn estimate was given for the replacement of catalytic convertorsThe customer declined installation of new catalytic convertors, it was explained to the customer that misfiring engine would allow raw fuel to enter the catalytic convertors which would accelerate their failureCustomer asked for refund for replacement of spark plugs and coilsWe did refund the labor amount, but the vehicle did need spark plugs and coils so we did not refund the amount of the partsWe also offered to trade the customer out of the vehicle at secured financing for her but she declined to get into another vehicle,Thanks for your considerationWe attempt to satisfy every customer to the best of our abilityOur goal is to always sincerely and enthusiastically help customers.Ref #***Thank you.Pam D.Controller
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
The milage is not properly recorded also, Pam is not someone I have ever heard of and she has never personally dealt with my situationI have never spoken with her for her to know what was saidIt came out of the servicers mouth (Christopher ) that they haven't been recording my mileage correctly so how can I trust that anything in Ms Pams system is correctOn top of that as of 08/08/they told me that they have lost my car and I am still inconvenienced without a car as of 08/11/ Im more than sure that Pam doesn't have that recorded in her systemThey have really made it hard for ne with this car and people should not only lose their job but, I should be compensatedI pay my car note on time everything I'm supposed to doI don't understand what I could've done differently besides not buying a car from there in the first place
Regards,
*** ***
We have come to a resolution for ** *** in regards to his extended service plan. He did in fact purchase this service plan for his Ford *** with Vin#*** on 2/15/16. He admitted that he neglected to read the fine print which clearly states that the warranty
started from the vehicle inception date of 10/4/11. The warranty ended on 10/4/16. We will offer him a plan that extends an additional yrs. We are committed to providing our customers with outstanding customer service.Thank you,Roxanne W***FInance Manager
To Whom It May Concern: Please be advised that we have reached out to [redacted] regarding his license plate concern. The plates were sent overnight through [redacted] and were delivered to the [redacted] residence on 04/21/2017, as requested by [redacted]. The transaction was delayed as the...
customer’s requested that [redacted] be first on the title, however she does not have a Washington, DC license as required. At the customer’s request, we did submit the titling as they wanted and the transaction was rejected by the DC Motor Vehicle Administration. After the paperwork was received back from DC, it took several days to correct the titling documents to reflect [redacted] first, as he does have the required DC driver’s license. I did reach out to **. [redacted] on April 21st to confirm delivery of the plates, however was asked not to call the number any longer. Regards, Valerie F[redacted], ControllerSheehy Ford, Inc.5000 Auth RoadMarlow Heights, MD 20746###-###-####
9/24/15Sheehy Auto Stores makes every effort to provide great customer service and explain everything fully.We have addressed and corrected all of [redacted]'s concerns:1. Check for oil/fluid leak: found camshaft phaser sensor seal leaking: installed new camshaft phaser sensor: no charge to customer.2.Check for shudder/hesitation when accelerating: found faulty throttle position sensor: installed new throttle position sensor: no charge to customer.Check for grinding noise when driving: found faulty left front wheel bearing; installed new left front wheel bearing: no charge to customer.To the best of my knowledge. [redacted] has not had any financial expense for repairs on her vehicle for the 2015 calendar year, and we have serviced her vehicle timely and competent manor.Thanks for your consideration. We attempt to satisfy every customer to the best of our ability. Our goal is to always sincerely and enthusiastically help customers.Thank you,Fred G.Service Manager
8/27/15Dear Revdex.com,Sheehy Auto Stores makes every effort to provide great customer service, The part that is needed to fix [redacted]s vehicleis on national backorder with Ford. There is no ETA on when Ford dealers will get the part. We have had 2 different people call Ford...
and no one can give us any more information. Ford will also not give any more assistance to the customer because he is not the original owner and it is over the time limit on owner assistance. The customer needs to be contacting Ford directly as we, as the dealer, do not have any say in when we will obtain this part.Our parts manager has sent in a request to Ford to get any information as well with no results.Thanks for your consideration. We attempt to satisfy every customer to the best of our ability. Our goal is to always sincerely and enthusiastically help customers.Ref # [redacted]Thank you,Pam DController
8/7/ 9/30/13: miles: customer states vehicle jerking/gurglingWe were unable to duplicate customer's concern and there were no fault codes found stored in ECM/TCM Customer advised if problem persists, please return vehicle for further diagnosis12/14/13:miles, and 2/25/14: miles: next two visits; VIP oil/filter changes: no mention made of driveability concern at either visit3/7/14; miles; customer states vehicle jerking/gurglingPer TSB 14-0047, technician performed ECM/TCM software update under warrantyNo problems noted on final test drive5/14/14: miles; VIP oil/filter change: no mention made of driveability concern6/2/14: miles: customer states vehicle jerking/stalling: technician reading hard fault: code Pdiagnosed faulty throttle body: installed new throttle body under warranty, No problems stated an final test drive9/22/14: miles, and 1/10/15: VIP oil/filter changes: no mention made of driveability concern3/30/15: miles: customer states vehicle bucks/jerks on acceleration; per TSB 14-0197C, technician installed new clutch/seal setNo problems noted on final test drive4/25/15;miles, and 7/11/miles: VIP oil/filter change: no mention made of driveabilily concern,7/30/customer states '’service engine" light coming on at dash intermittentlyTechnician scanned for codes: no fault codes foundTechnician did find vehicle was aproxtwo quarts low on oil; technician topped off oil at no charge to customerNotes about this visit: 1) Vehicle was driven miles, in days (average of miles/day): some oil consumption is w/ this kind of driving2) It was explained to customer that just because there's no oil reading on the dipstick, this does not mean vehicle has no oil: the dipstick only goes down to the top of the oil reservoirIf vehicle actually had no oil at ail, the red oil pressure light would've been on when vehicle came in for service and there would've been stored hard fault codes for low oil pressure and low oil levelAlso, at this visit we inspected the vehicle for oil/fluid leaks no oil/fluid leaks found at this time, 3) Customer came in w/o an appointment on the evening of 7/30/15: because we couldn't look at the car until the next morning, and because it was not advisable to drive the car until the car could be checked out, Sheehy Ford paid for the customer to be in an [redacted] rental car as a courtesy so customer could get home and get to work the next day 4) Customer was advised at last service visit and visually shown at this visit that front tires are baldand that the fight front tires has cords showing, through; customer advised that while we didn't find any problems w/the vehicle's origins, the vehicle it extremely unsafe to drive due to the condition of the right front tire5) There is no driveabilty concern mentioned at this service visit.Thanks for your considerationWe attempt to satisfy every customer to the best of our abilityOur goal is to always sincerely and enthusiastically help customers.Thank you,Pam DController
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I understand it is dealers discretion to change partsBut that does not mean they needed to be changedThere is no reason to change a part that is made of metal/steel whether it is porous or not because it has oil on itDealers discretion is a cop out to cover your neck so they don't undermine your decision to unnecessarily change a part that was technically still good even AFTER I requested them not to be changed unless they were overly worn I have owned fords my entire life, and I am very glad I never dealt with a dealership like yours until now because it would of put me off of fords because who wants to own one when you have to deal with such poor service and your unwillingness to own up to your error in judgment in changing parts that did not need to be changed Regards, [redacted]
6/29/ Reference: # [redacted] Sheehy Auto Stores makes every effort to provide great customer service and explain everything fully [redacted] was charged $in labor for the removal of the rear liftgate glass and the removal and replacement of the broken hinges with a total parts cost of $and $in taxesCustomer was only charged for the work that was completed and authorized and no other repairs were made to vehicleItemized billing shows [redacted] HINGE - GLASS $ [redacted] HINGE - GLASS $ [redacted] SPACER $x= $ [redacted] SCREW $x= $ Labor $Parts $Tax $Total $ We feel that all charges are fair and reasonable Thanks for your consideration We attempt to satisfy every customer to the best of our ability Our goal is to always sincerely and enthusiastically help customers Thank you, Lee G [redacted] A
s’t Svc Manager Sheehy Ford, Inc
To Whom It May Concern: Please be advised that we have reached out to [redacted] regarding his license plate concern The plates were sent overnight through [redacted] and were delivered to the [redacted] residence on 04/21/2017, as requested by [redacted] The transaction was delayed as the customer’s requested that [redacted] be first on the title, however she does not have a Washington, DC license as required At the customer’s request, we did submit the titling as they wanted and the transaction was rejected by the DC Motor Vehicle Administration After the paperwork was received back from DC, it took several days to correct the titling documents to reflect [redacted] first, as he does have the required DC driver’s license I did reach out to ** [redacted] on April 21st to confirm delivery of the plates, however was asked not to call the number any longer Regards, Valerie F [redacted] , ControllerSheehy Ford, IncAuth RoadMarlow Heights, MD 20746###-###-####
The business days cleared and the customer's check was not returned to usWe have refunded the customer as of 2/8/CK# [redacted] Thank you
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I would like to see the specific language in the bill of sale that states the ten day waiting period.Also, I would like to see the disclaimer in the Sheehy Value Promise that reads that some vehicles may not be covered under the advertised promise because it would be too expensive to inspect the vehicle.I need a specific date, time and location when I will receive my full refund Regards, [redacted]
Sheehy Ford has a policy regarding refunds on personal checks. [redacted] was informed that he would have to provide proof that the check cleared his account or it would be 10 business days before we could issue a refund. [redacted] provided a copy of a bank transfer he did to put the money into... a reward account and did not provide the necessary documentation in order to receive his refund. He refused to provide anything further. At this time we will refund the payment in the 10 business days or if the customer would like to provide proof that the check cleared his account we will issue a refund at that time. Sheehy attempts to satisfy every customer to the best of our ability. Our goal is to always sincerely and enthusiastically help customers.
The customer was informed that the caliper stands were frozen we used aftermarket calipers which came with the caliper stands to save the customer time and money The brake rotors were replaced do to rotor being soaked with differential fluid, fluid will soak into brake rotor which is a porous metal causing brake pads not to properly grab brake rotorAlso brake rotors are to always be replaced in pair a new brake rotor on side and a worn rotor on the other will cause the vehicle to pull to side when braking Bobby Gray, our service advisor, explained this to the customer When it comes to the shocks; shocks were never installed on the vehicle that is a parts department mistake and I am having the parts manager make up a parts invoice refund so [redacted] can be reimbursed for that Lastly [redacted] ’s invoice was discounted to help him with the cost of the additional parts that where necessary to complete the repairs We attempt to satisfy every customer to the best of our abilityOur goal is to always sincerely and enthusiastically help customers
November 18, 2017To Whom It May Concern: [redacted] offered us $31,for the [redacted] in which we acceptedHe then drove up to take a look at the truck in hopes of purchasingHe was asked for his thoughts on the truck and he expressed some concerns with the truckIt was explained to him that we just took the truck in on trade not long ago and it is not completely finished with Maryland State InspectionWesley also addressed his concerns and explained that some of the issues that he has will be taken care of as part of our reconditioning and some not coveredWesley also explained that as part of MSI, driver and passenger mirrors have to work because one did not Work at the time of him viewing the truckWe explained that the door panel was not part of the recondition process but would like to come to an agreement on the price fixing this since his offer was so lowWesley then presented the numbers to him and we came to an agreement at $31,to have the truck reconditioned to his satisfactionWe then outlined what would be fixed on the We Owe form and signed the document.The next day Wesley went over the items to be fixed with the internal advisorWhen the repairs was completed [redacted] was not happy with the results, I stepped in and ordered the mirrors of his choice see the attachmentWe replaced the heated seat element in the driver side seatback an also the driver's side entire door panelAfter vehicle was completed the vehicle was delivered to [redacted] 's residence in Midlothian VirginiaFor all the inconvenience [redacted] was reimburse $1210-for repair fees during the purchase and interest over the period of the loan,Regards,John P.General Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:it is absurd and yes overcharges were made considering parts listed on fords website are considerably lower and all labor guides consistentently state to replace hinges no more than labor hours per
Regards,
*** ***
To Whom It May Concern:*** *** purchased his *** *** from our dealership in May The vehicle was sold as a *** Certified Pre-Owned Vehicle (CPO)At the time of purchase, he also purchased a "***" extended service policyThe vehicle was registered with *** Motor Company as
a CPO, and the extended service policy was registered with Easy Care Warranty Services and the appropriate fees were paidHowever, when the vehicle was Maryland State Inspected the proper certification was not submitted to *** Service Division indicating that it passed CPO standards, thus, *** will not honor the CPO coverage.To compensate for this oversight, we have contacted the customer and made arrangements to have the vehicle brought to our facility on August 22nd to complete the necessary repairs at no cost to *** ***We anticipate the repairs to be completed the week of September 1stOnce the repairs are completed we will contact Easy Care Warranty Services to request an addendum to his existing CPO to provide the coverage that his original warranty provided.Best regards,SHEEHY ***, INC.John P***, General Manager
We have addressed all the customers concerns at this point. Even the *** manufacturer themselves stated that it is the dealers discretion to replace the components. We have already stated as well the reason of the caliber replacement. There is nothing further we can offer the customer in regards to this repair.Thank you
Dear Revdex.com,Sheehy Auto Stores makes every effort to provide great customer service and explain everything fully.It was explained to the customer when the vehicle was towed in that our transmission repair technician was backed up by more than a month and that it would be quite a
while before we would be able to look at his carCustomer has been driving free alternate transportation while his car has been hereBoth we and the customer have called other local dealers to see if they might be able to look at his car sooner than we canEverybody else is backed up tooWe hope to be able to look at his car by the end of next week.Thanks for your considerationWe attempt to satisfy every customer to the best of our abilityOur goal is to always sincerely and enthusiastically help customers.Thank you,Pam DController
9/11/15Dear Revdex.com,Sheehy Auto Stores makes every effort to provide great customer service and explain everything fully.The vehicle was brought in with the complaint of running roughThe check engine light was on when vehicle came inThe technician scanned for fault codes and found
current codes for multiple misfiresThe technician recommended installing new spark plugs and coils to correct engine misfiringThe vehicle was misfiring while idling in technicians work bayCustomer agreed to technician's recommendation and the price associated with the recommended repair, Vehicle was released to the customer after short test drive, Vehicle came back with no power or accelerationThe vehicle further diagnosed as having faulty catalytic convertorsAn estimate was given for the replacement of catalytic convertorsThe customer declined installation of new catalytic convertors, it was explained to the customer that misfiring engine would allow raw fuel to enter the catalytic convertors which would accelerate their failureCustomer asked for refund for replacement of spark plugs and coilsWe did refund the labor amount, but the vehicle did need spark plugs and coils so we did not refund the amount of the partsWe also offered to trade the customer out of the vehicle at secured financing for her but she declined to get into another vehicle,Thanks for your considerationWe attempt to satisfy every customer to the best of our abilityOur goal is to always sincerely and enthusiastically help customers.Ref #***Thank you.Pam D.Controller
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
The milage is not properly recorded also, Pam is not someone I have ever heard of and she has never personally dealt with my situationI have never spoken with her for her to know what was saidIt came out of the servicers mouth (Christopher ) that they haven't been recording my mileage correctly so how can I trust that anything in Ms Pams system is correctOn top of that as of 08/08/they told me that they have lost my car and I am still inconvenienced without a car as of 08/11/ Im more than sure that Pam doesn't have that recorded in her systemThey have really made it hard for ne with this car and people should not only lose their job but, I should be compensatedI pay my car note on time everything I'm supposed to doI don't understand what I could've done differently besides not buying a car from there in the first place
Regards,
*** ***
We have come to a resolution for ** *** in regards to his extended service plan. He did in fact purchase this service plan for his Ford *** with Vin#*** on 2/15/16. He admitted that he neglected to read the fine print which clearly states that the warranty
started from the vehicle inception date of 10/4/11. The warranty ended on 10/4/16. We will offer him a plan that extends an additional yrs. We are committed to providing our customers with outstanding customer service.Thank you,Roxanne W***FInance Manager
To Whom It May Concern: Please be advised that we have reached out to [redacted] regarding his license plate concern. The plates were sent overnight through [redacted] and were delivered to the [redacted] residence on 04/21/2017, as requested by [redacted]. The transaction was delayed as the...
customer’s requested that [redacted] be first on the title, however she does not have a Washington, DC license as required. At the customer’s request, we did submit the titling as they wanted and the transaction was rejected by the DC Motor Vehicle Administration. After the paperwork was received back from DC, it took several days to correct the titling documents to reflect [redacted] first, as he does have the required DC driver’s license. I did reach out to **. [redacted] on April 21st to confirm delivery of the plates, however was asked not to call the number any longer. Regards, Valerie F[redacted], ControllerSheehy Ford, Inc.5000 Auth RoadMarlow Heights, MD 20746###-###-####
9/24/15Sheehy Auto Stores makes every effort to provide great customer service and explain everything fully.We have addressed and corrected all of [redacted]'s concerns:1. Check for oil/fluid leak: found camshaft phaser sensor seal leaking: installed new camshaft phaser sensor: no charge to customer.2.Check for shudder/hesitation when accelerating: found faulty throttle position sensor: installed new throttle position sensor: no charge to customer.Check for grinding noise when driving: found faulty left front wheel bearing; installed new left front wheel bearing: no charge to customer.To the best of my knowledge. [redacted] has not had any financial expense for repairs on her vehicle for the 2015 calendar year, and we have serviced her vehicle timely and competent manor.Thanks for your consideration. We attempt to satisfy every customer to the best of our ability. Our goal is to always sincerely and enthusiastically help customers.Thank you,Fred G.Service Manager
8/27/15Dear Revdex.com,Sheehy Auto Stores makes every effort to provide great customer service, The part that is needed to fix [redacted]s vehicleis on national backorder with Ford. There is no ETA on when Ford dealers will get the part. We have had 2 different people call Ford...
and no one can give us any more information. Ford will also not give any more assistance to the customer because he is not the original owner and it is over the time limit on owner assistance. The customer needs to be contacting Ford directly as we, as the dealer, do not have any say in when we will obtain this part.Our parts manager has sent in a request to Ford to get any information as well with no results.Thanks for your consideration. We attempt to satisfy every customer to the best of our ability. Our goal is to always sincerely and enthusiastically help customers.Ref # [redacted]Thank you,Pam DController
The 10 business days cleared and the customer's check was not returned to us. We have refunded the customer as of 2/8/16 CK#[redacted].
Thank you.