Elmwood Auto Group, Inc.

Mr*** came in on 10/31/2014, with miles, all four tires were road force balancedThe next visit on 11/18/with miles the service manager drove the customers vehicle on the highway for a shaking concernThe service manager drove a brand new truck off our lot
identical to the customers on the highway to confirm the driving experience of both vehiclesBoth vehicles drove the same For customer satisfaction this dealership swapped all four wheels and tires from one truck to the otherOn 12/15/2014, mileage 3,the customer requested a full four wheel alignmentThe alignment was performed and the specifications were within *** guidelinesThe customer then returned on 01/12/2015, mileage 6,miles and requested this dealership check the torque on the rear axleThis dealership checked the torque specifications on the rear axle flange bolts and the torque was ft.lbswhich is *** recommended specificationThis vehicle was road tested through all modes of operation including as described by the customerThe vehicle is operating as designed and is consistent with all other *** *** with the same powertrain configuration

This dealership faxed over all invoices to the customers attorney, once again the recall was completed and the vehicle is ready for pick-up

service manager contacted *** *** about her aftermarket warryThe warranty company would like the customer to pay to have the transmission removed and inspected by their inspectorsThe customer bought this warrantyIt was not a warranty offered by this dealershipThe service manager left
four messages for mrand mrs*** on 9/14/2016. Thank You for your help in this matter***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. Once again, this dealership is not being completely truthfulThe records were faxed over yesterday to the attorney; however, the records DID NOT include the most recent service that was done on the vehicle which was the last recall, and supposedly the reason why the vehicle was stalling out while driving without warningAnother letter was sent by my attorney requesting ALL of the records so the vehicle can be taken to a private mechanicThe vehicle will be picked up once all the records are in hand.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowRegards,
*** ***
Again, this is a recycled premeditated and well rehearsed response from Elmwood INCThe ones with all the financial influence and high end law firmsThat constantly take advantage of the lows income, poverty stricken individualsWith their frauds, scams and manipulation tactics Who is ***? I never dealt with *** is the initial representative in which took the vehicle into his hands and conducted the unauthorized work on my vehicleThis has ended up in their decision to replace my transmissionBottom line, end of storyElmwood INC has made statements that are unfounded in regards to the service of my vehicle and as to my warranty policyI see no attachments in support of their in sightfurther more I again have no position to authorize any work nor give permission to Elmwood INCMy *** extended warranty investigator *** at *** has the authority in this matterI'm constantly being harassed by calls in the middle of work that are not necessary and Elmwood INC is phishing for a way out of their misconduct and professionalism, in this caseI would like immediate investigation into this a possible fraud caseIf Elmwood INC continues to harass me and refuse to cooperate with my third party investigators there will be no other option but to file suit for negligence and fraud I have recordings from Elmwood INC stating they did unauthorized work prior to contacting me and *** on my vehicle in violation of statutory law, state law, federal lawand now are delaying the completion because they are responsible for something they do not want to be held accountable forThis is why there is a unnecessary delay in the completion of my vehicles workThe question with Elmwood here is "who is paying for this" rather than completing the job, then worry about getting paid

This dealership has spoken with the customer on many occasions about trading out of the vehicleThe service manager has spoken to the customer on 10/28/and informed them the recall that was released from FCA was completed and the vehicle is ready for pick-upThe service manager has
spoken with *** *** ***on a couple of occasions The dealership notified FCA about speaking with the customer and the customers attorneyThis dealership would like to help our customers in any way we canPlease let us know how we can assist in this matter

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
This dealership never offered me a replacement vehicle for the remainder of the lease On November 1, the service manager, *** ***, spoke to my lawyer and said the best they could do was for me to lease another new vehicle through them and they would take care of any costs with my current vehicleMy lawyer has also called Mr*** times last week and left messages for him requesting the service recordsAs of 11/15/there have been no return phone calls nor have the service records been releasedA request in writing was sent out on 11/14/by my lawyerOther than taking the car back which was "fixed" or leasing another vehicle from them, they have not been cooperative or helpful in any wayEach time the car was "fixed" and taken back the same problem happened againThey refuse to give me the service records so I can take the car to my own private mechanic to be looked atI am still not convinced after attempts to fix the problem that it is solvedI continue to be afraid to drive it and put myself or family in danger. Regards,
*** ***

This vehicle was towed in our shop on 10/02/We found interior wiring chewed from a outside sourceThe customer contacted her insurance company and a claim was started. With our camera's we can't see damage from a distanceOur service advisor spoke with the service manager about this
matterThe price of the bumper is over $plus labor of $This dealership is willing to sell the bumper to the customer for $and no labor, Because the customer bought her vehicle at this dealership*** Elmwood Auto Group

The agreed price on the order is 64000.warranties etc purchased 4445sales tax/reg 2535.35 doc fees
220.00Total 71200.35creditsrebates 2000.00downpayment 2000.00trade 2000.00financed amount should have been 65200When contract printed it showed n/a on trade making finance amount 67200.35.When error was picked up a check for was sent to customer along with a refund of for tax overpayment.All documentation can be sent on request.Hoping this clarifies the issueSincerelyElmwood Auto group

This vehicle was towed in our shop on 10/02/We found interior wiring chewed from a outside sourceThe customer contacted her insurance company and a claim was started.? With our camera's we can't see damage from a distanceOur service advisor spoke with the service manager about this
matterThe price of the bumper is over $plus labor of $This dealership is willing to sell the bumper to the customer for $and no labor, ? Because the customer bought her vehicle at this dealership*** Elmwood Auto Group

In response to Mr ***'s complaint, MOST of what Mr *** stated is correct except for a few? statements.? Mr*** did in fact make an offer of $39,on the vehicle he was interested in purchasing.? The Salesman *** *** that was assisting Mr *** asked if he
would buy the vehicle now at that price if his manager would approve the offer.? Mr *** stated he would? NOT sign any papers and he would? NOT buy the vehicle today at that price even if the offer was accepted.? Mr *** then left the dealership and the offer was ultimately denied anyway.? Mr *** then called the next day and stated he would purchase the same truck for $39,000.? *** (salesman) informed Mr *** that his offer was not accepted and gave him a counteroffer of $41,465.? Mr *** then hung up the phone.? *** ***GENERAL MANAGER @ELMWOOD AUTO GROUP*** *** ***

? This dealership faxed over all invoices to the customers ? attorney, once again the recall was completed and the vehicle is ready for pi

service manager contacted *** *** about her aftermarket warryThe warranty company would like the customer to pay to have the transmission removed and inspected by their inspectorsThe customer bought this warrantyIt was not a warranty offered by this dealershipThe service manager left
four messages for mrand mrs*** on 9/14/2016.? ? ? ? ? ? ? ? ? ? ? Thank You for your help in this matter***

The agreed price on the order is 64000.warranties etc purchased ? ? ? ? ? ? ? 4445sales tax/reg ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? 2535.35? doc fees ? ? ? ?
? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? 220.00Total ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? 71200.35creditsrebates ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? 2000.00downpayment ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? 2000.00trade ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? 2000.00financed amount should have been 65200When contract printed it showed n/a on trade making finance amount 67200.35.When error was picked up a check for was sent to customer along with a refund of for tax overpayment.All documentation can be sent on request.Hoping this clarifies the issueSincerelyElmwood Auto group

I SPOKE WITH MRS *** ON 9/20/AT PM AFTER MANY ATTEMPTS TO REACH HER HUSBAND ON THE HOME NUMBERI EXPLAINED THAT I NEED AUTHORIZATION FROM HER TO REMOVE THE TRANSMISSION FROM THE VEHICLE AND HAVE THE ADJUSTER FROM HER WARRANTY COMPANY COME DOWN TO INSPECTMRS *** WOULD NOT AT THIS TIME GRANT ME THE AUTHORIZATIONI ALSO CALLED HER AFTERMARKET WARRANTY COMPANY TO SEE IF WE COULD WORK TOGETHER AND GET THIS PROBLEM RESOLVEDTHE ADJUSTED STATED BECAUSE THE CONTACT WAS JUST BOUGHT IN JUNE OF THIS YEAR AND THE CUSTOMER ONLY PUT MILES ON THE VEHICLE THE CLAIM MAY BE DENIED AND THE CUSTOMER WILL BE RESPONSIBLE FOR THE TEAR DOWN AND TOTAL REPAIRI HAVE DONE NOTHING WRONG BUT DIAGNOISE THE CHECK ENGINE LIGHT AND CONTACT THE CUSTOMERS WARRANTY COMPANY AS THE CUSTOMER REQUESTED WHEN THE VEHICLE WAS DROPPED OFFPLEASE FEEL FREE TO CONTACT ME ON THIS MATTER BY E-MAIL OR PHONE, ***.? ? ? ***, SERVICE MANAGER, ELMWOOD AUTO GROUP

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Once again, this dealership is not being completely truthful. The records were faxed over yesterday to the attorney; however, the records DID NOT include the most recent service that was done on the vehicle which was the last recall, and supposedly the reason why the vehicle was stalling out while driving without warning. Another letter was sent by my attorney requesting ALL of the records so the vehicle can be taken to a private mechanic. The vehicle will be picked up once all the records are in hand. 
Regards,
[redacted]

This dealership has spoken with the customer on many occasions about trading out of the vehicle. The service manager has spoken to the customer on 10/28/2016 and informed them the recall that was released from FCA was completed and the vehicle is ready for pick-up. The service manager  has...

spoken with [redacted]. on a couple of occasions.  The dealership notified FCA about speaking with the customer and the customers attorney. This dealership would like to help our customers in any way we can. Please let us know how we can assist in this matter.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
This dealership never offered me a replacement vehicle for the remainder of the lease.  On November 1, 2016 the service manager, [redacted], spoke to my lawyer and said the best they could do was for me to lease another new vehicle through them and they would take care of any costs with my current vehicle. My lawyer has also called Mr. [redacted] 3 times last week and left messages for him requesting the service records. As of 11/15/2016 there have been no return phone calls nor have the service records been released. A request in writing was sent out on 11/14/16 by my lawyer. Other than taking the car back which was "fixed" or leasing another vehicle from them,  they have not been cooperative or helpful in any way. Each time the car was "fixed" and taken back the same problem happened again. They refuse to give me the service records so I can take the car to my own private mechanic to be looked  at. I am still not convinced after 5 attempts to fix the problem that it is solved. I continue to be afraid to drive it and put myself or family in danger.  Regards,
[redacted]

I SPOKE WITH MRS [redacted] ON 9/20/16 AT 330 PM AFTER MANY ATTEMPTS TO REACH HER HUSBAND ON THE HOME NUMBER. I EXPLAINED THAT I NEED AUTHORIZATION FROM HER TO REMOVE THE TRANSMISSION FROM THE VEHICLE AND HAVE THE ADJUSTER FROM HER WARRANTY COMPANY COME DOWN TO INSPECT. MRS [redacted] WOULD NOT AT THIS TIME GRANT ME THE AUTHORIZATION. I ALSO CALLED HER AFTERMARKET WARRANTY COMPANY TO SEE IF WE COULD WORK TOGETHER AND GET THIS PROBLEM RESOLVED. THE ADJUSTED STATED BECAUSE THE CONTACT WAS JUST BOUGHT IN JUNE OF THIS YEAR AND THE CUSTOMER ONLY PUT 1900 MILES ON THE VEHICLE THE CLAIM MAY BE DENIED AND THE CUSTOMER WILL BE RESPONSIBLE FOR THE TEAR DOWN AND TOTAL REPAIR. I HAVE DONE NOTHING WRONG BUT DIAGNOISE THE CHECK ENGINE LIGHT AND CONTACT THE CUSTOMERS WARRANTY COMPANY AS THE CUSTOMER REQUESTED WHEN THE VEHICLE WAS DROPPED OFF. PLEASE FEEL FREE TO CONTACT ME ON THIS MATTER BY E-MAIL OR PHONE, [redacted].    [redacted], SERVICE MANAGER, ELMWOOD AUTO GROUP.

In response to Mr [redacted]'s complaint, MOST of what Mr [redacted] stated is correct except for a few statements.  Mr. [redacted] did in fact make an offer of $39,000 on the vehicle he was interested in purchasing.  The Salesman [redacted] that was assisting Mr [redacted] asked if he...

would buy the vehicle now at that price if his manager would approve the offer.  Mr [redacted] stated he would NOT sign any papers and he would NOT buy the vehicle today at that price even if the offer was accepted.  Mr [redacted] then left the dealership and the offer was ultimately denied anyway.  Mr [redacted] then called the next day and stated he would purchase the same truck for $39,000.  [redacted] (salesman) informed Mr [redacted] that his offer was not accepted and gave him a counteroffer of $41,465.  Mr [redacted] then hung up the phone. [redacted]GENERAL MANAGER @ELMWOOD AUTO GROUP[redacted]