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eLocal.com Reviews (13)

• Aug 25, 2023

Don't advertise with Elocal, formerly Auto Glass Search
I used to use them and stopped for a few years. Tried it again and quickly found that I was paying $14 per call for my existing customers to find and call us from an internet search. I called about it and they said that it was unusual, and they would make a change to fix the issue. After they said the issue was fixed, I was still receiving calls from my existing customers, and would have had to pay $14 each if I didn't listen to every call and dispute the call. Glad I only spent a few hundred dollars before figuring it out and cancelling. I am certain that 75% of the calls we received were existing customers trying to call my company, not new leads like they suggest.

If you choose to try it, make sure you listen to every call. And you only have 4 days to dispute a call, so you will need to check the calls several times a week.

This company is a scam
eLocal has created thousands of fake Google business listings, complete with dozens of of fake 5-star reviews. When someone calls one of those companies, thinking they'll be connected with a good, local professional, they get transferred to a call center where eLocal collects their personal information so they can sell it to companies that actually exist. Shady and illegal.

As an attorney with my own practice, eLocal has been invaluable, returning about ten times my investmentThey know how to zero in on potential clients and weed out less serious prospectsThey drive clients at a higher rate than any other marketing service I use

+1

This Company knows what they do , at a very reasonable price , correct and efficient, in a timely manner ,with informing you what they are doing.Great job , would recommend very strongly

Our company became eLocal clients a few years agoWe could not be more pleasedWe have seen excellent lead generation that has definitely increased our bottom lineOur account rep is always responsive, helpful, and professionalHaving had experience over many years with lead generation companies, we know that it is a very mixed bag out thereBut with eLocal, you get your money's worth and then someWe highly recommend that you give eLocal a tryYou will not be disappointed as this is a top-notch first-rate company!

When we initially employed eLocal as a source for personal injury leads it was on a small scaleSince that time we have increased our terms with their service to include lead generation in three different statesWith eLocal our acquisition costs remain exceptional and Andrew B*** and his team have been more than reasonable to work withThey have proved a commitment to providing quality service, leads and customer satisfaction-C*** W***
A*** *** ***, LLP

As an attorney with my own practice, eLocal has been invaluable, returning about ten times my investment. They know how to zero in on potential clients and weed out less serious prospects. They drive clients at a higher rate than any other marketing service I use.

I didn't click on even one star. That means I was anything but satisfied with this scam company. Let me just say that the sales representative that sold me this service completely misrepresented his company just to get my money. As an attorney, I was very reluctant to give just any company my hard-earned dollars for advertising. My rep. promised that ALL leads are pre-screened by his company. That every lead, before coming to me, was determined by elocal to be able to pay an attorney for their criminal or traffic case. I relied, to my detriment, upon the promises made by this person. With every call I received from elocal, NOT ONE could pay me. They all wanted to make payments of $100.00 a month for felony criminal cases. What a joke! Either that or they just wanted advice for their case. They all got my number through third party websites elocal uses to advertise. On those sites, there's no pre-screening as I was promised. I was never told this by my scam sales rep. What's worse, once my phone rings from a potential client, I'm billed immediately. And there's no refund of your payments to elocal. PERIOD! As an attorney, I actually considered filing a breach of contract/fraud lawsuit against elocal in PA. However, because I live very far away and only paid $1,000.00, it wouldn't be worth it. If you are an attorney, I'd seriously consider NOT doing business with this company. You may as well take money and burn it. A complete waste of money. What a scam!

+1

Just got off chat with eLocal. Was told listing Company name/telephone and website was free; Told customer would call directly FREE of charge. Was told only charge would e if I signed up for "leads" Curious where in your eLocal.com contract was it hiddeen regarding charge per call (like PPC- pay per call/ Pay per click) BTW- how much were you billed for each call? Reply if you wish to :[email protected] Reference "upsetlawyer eLocal" I am trying to do due diligence! Thanks Robert Ft Lauderdale. Fl 5/26/2021

I am responding to this review as the CEO of eLocal. I am sorry when anyone does not have a good experience with our program, but I take great exception to this review as it is a complete mischaracterization of how we do business as a company. We work extraordinarily hard to be honest and transparent with our customers. That doesn’t mean that we can guarantee that our program will work for everyone, but it does mean that everyone will be treated fairly.

The phone calls that we send to our advertisers come from multiple sources and are generally filtered through an IVR or our call center in order to establish intent and the ability to pay (for those categories of law that are fee-for-service). Unfortunately, we are relying on the representation of the callers who are not always truthful. However, we always provide credits for any calls where the consumer is looking for pro bono. We provide our advertisers with a user-friendly dashboard where they can easily request refunds for bad calls. We’ve been in business for over a decade and have countless testimonials of extremely satisfied advertisers, many of which specifically remark on our refund policy. We are most definitely not a scam and any such characterization is patently false.

I would be happy to speak to this reviewer personally to discuss their specific situation. They can simply call our main number and ask to speak with me.

When we initially employed eLocal as a source for personal injury leads it was on a small scale. Since that time we have increased our terms with their service to include lead generation in three different states. With eLocal our acquisition costs remain exceptional and Andrew B[redacted] and his team have been more than reasonable to work with. They have proved a commitment to providing quality service, leads and customer satisfaction.
-C[redacted] W[redacted]
A[redacted], LLP

+1

Review: I was contacted by this company and persuaded to pay for a 3 month trial and assured that this would not be a recurring charge and that I would be asked if I wanted to renew. I agreed to those specific terms and paid $360 for a 3 month period. On the 4th month I was not contacted by the company but they took $120 out of my account without my authority. I called them about this and a manager called [redacted] claimed I was shouting and when I said I was not he hung up on me. I have sent an email to [redacted] who is the president asking for a refund, I have left 2 messages, I have reported the fraud to my credit card. The company claims they sent me notice of a recurring charge but they did not.

I want them to refund the $120 dollars and cancel any contract they think they have with me.Desired Settlement: I want my $120 refunded and a letter confirming that they will not attempt to take any more money from my account.

Consumer

Response:

+1

I am responding to this review as the CEO of eLocal. This is the first that we have seen this review site and this particular review. This review is perplexing because we do not offer three-month trials for a fixed monthly amount. We offer pay per call and pay per lead performance-based advertising. There was a time a number of years ago where we offered subscription-based advertising. Since this review is not dated it is hard to tell whether it is recent or many years old. Regardless, we would never hang up on a customer or refuse a refund someone was rightly due. Whoever wrote this review should feel free to contact our main number and ask for me directly. No matter how long ago, if you were ever an advertiser who feels they were owed $120 we will make sure to make a right.

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Description: Advertising - Internet, Advertising - Directory & Guide, Internet Marketing Services

Address: PO Box 495, Dresher, Pennsylvania, United States, 19025-0495

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