I am rejecting this response because:Eloquii has had now had these four clothing items since the first week of December 7, 2015.I feel that customer service and customer satisfaction means little to this Eloquii.I have admitted that I did NOT return the items within the "day policy."When I realized that I had missed the Nov29, deadline for return, I sent them an email explaining that my package had NO RETURN shipping label, that the Thanksgiving holidays were within these time period and I asked them for forgivenessI received an email stating that the return was not within their "policy" and they would NOT accept the return I was quite upset and asked my husband to call Eloquii He did He was given the same day return policy reasonI understand the need for policy and guidelines, but I also understand the human element and Eloquii does NOT care about the human being, the customer, the one that keeps them in business.I explained that three of the items were TOO big and one was too small I don't want the items In fact I kept one of the items, but NOW I wish I would have returned it, too.What I don't understand is why Eloquii will NOT work with me!! It is very upsetting.We are almost to the end of JanuaryEloquii has had my money and these items since DecemberEloquii repeatedly gives their same response and it is apparent they do NOT intend to work with me My happiness and satisfaction mean nothing to Eloquii.Why are they NOT held to the same standard that they so rigidly expect from their customers?Thirty day return policy with NO exceptions for their customers and days with my returned items and my money does not seem fair or balanced.I am not pleased I am extremely dissatisfiedThis year I turn sixty and I have never come in contact with a company such as Eloquii Customer satisfaction is not their goal!! The whole ordeal has been and continues to be quite stressful.They have not attempted to offer me a resolution Eloquii had not once offered to wave the $return fee and just send me the unwanted items I had so hoped for a different outcomeI tried to be forthcoming and sincere I had hoped that by contacting the Revdex.com communications would be open and Eloquii would re-evaluate their stringent, unyielding return policy.Eloquii has offered me nothigesture of goodwill I will encourage others to never make a purchase from this companyAnd one can be assured I never will make another purchase from Eloquii
I am rejecting this response because:Eloquii has had now had these four clothing items since the first week of December 7, 2015.I feel that customer service and customer satisfaction means little to this Eloquii.I have admitted that I did NOT return the items within the "day policy."When I realized that I had missed the Nov29, deadline for return, I sent them an email explaining that my package had NO RETURN shipping label, that the Thanksgiving holidays were within these time period and I asked them for forgivenessI received an email stating that the return was not within their "policy" and they would NOT accept the return I was quite upset and asked my husband to call Eloquii He did He was given the same day return policy reasonI understand the need for policy and guidelines, but I also understand the human element and Eloquii does NOT care about the human being, the customer, the one that keeps them in business.I explained that three of the items were TOO big and one was too small I don't want the items In fact I kept one of the items, but NOW I wish I would have returned it, too.What I don't understand is why Eloquii will NOT work with me!! It is very upsetting.We are almost to the end of JanuaryEloquii has had my money and these items since DecemberEloquii repeatedly gives their same response and it is apparent they do NOT intend to work with me My happiness and satisfaction mean nothing to Eloquii.Why are they NOT held to the same standard that they so rigidly expect from their customers?Thirty day return policy with NO exceptions for their customers and days with my returned items and my money does not seem fair or balanced.I am not pleased I am extremely dissatisfiedThis year I turn sixty and I have never come in contact with a company such as Eloquii Customer satisfaction is not their goal!! The whole ordeal has been and continues to be quite stressful.They have not attempted to offer me a resolution Eloquii had not once offered to wave the $return fee and just send me the unwanted items I had so hoped for a different outcomeI tried to be forthcoming and sincere I had hoped that by contacting the Revdex.com communications would be open and Eloquii would re-evaluate their stringent, unyielding return policy.Eloquii has offered me nothigesture of goodwill I will encourage others to never make a purchase from this companyAnd one can be assured I never will make another purchase from Eloquii