They were asked to look at my duplexPlummer was called for the water heater- it was out $1,300- much higher than other bidsElectrician came out at the same timeAfter I told them I wouldn't use them for the water heater they became very argumentative with meElectrician didn't even tell me what the problem with my outlets were Charged me for the call for the plumber- I have no problem with thatCharged me for the electrician- he didn't even tell me anythingNo call about what was wrong or what it would take to fix my problem$to show up and tell me nothing They weren't going to get the big money so they left and charged meNice business ethics
On july I called southtown heating and cooling to repair a cooling/heating unit that had lost it charge they replaced two flared fittings and a needle valve that is similar to a car tire valve they recharged the unit and charged me $labor and $trip charge, with a total bill of $AS FAR AS I AM CONCERNED I GOT RIPPED OFF
These guys are very slow and inefficient in what they doWe've left numerous messages to have them give us a call back but we received nothing in returnWe had to delay our work for over weeks because they were unresponsiveMy recommendation to all who are looking for a plumber or an electrician is to avoid this company at all costThe only reason I'm giving a one star is because they don't have anything lower than thatFrom reading the other good reviews left by "other" customersI don't buy it for a minuteI hope they go out of business and make way for companies who actually take care of their customers whether they are a $dollar client of a $10K client
This review is in reference to a letter received from the Southtown office dated August 12, 2015 regarding a service survey I completed. The writer, [redacted], disputed the arrival time of the Technician (stating he arrived "somewhere between 9:20 and 9:40am range." The technician actually arrived promptly at 9:00 a.m. (I let him in) and I expressed surprise I did not received the expected dispatch call from the company, but was happy he was on time. I received the dispatch call (according to my caller I.D.) at 9:43a.m. and was told the tech was on the way. I informed the caller that the tech was at my home working, and permitted her to speak with him. After the call the tech told me that the call concerned another new employee being sent to the tech's home, and the company did not want the tech's wife to reveal that the tech working in my home was also an employee, and wanted him to phone his wife to tell her not to share that information. (How would I know that if he didn't tell me?) He said he needed to speak with his wife, and went outside to his vehicle to make the call. He returned to finish up the work in my home 13 minutes later, and I reminded him of the time he'd spent outside. He soon finished installation of my ceiling fan, sat at my kitchen table and gave me the bill. It was 10:13 a.m. and I noticed he indicated completion of the job at 10:30a.m. I commented, "Oh, you add time?" He said he did not add time (although the job was completed) and I just assumed it was travel time and did not argue the point. I did ask that he adjust for the time he was outside on the telephone with his wife, but he had totaled the bill.
First of all, a company should not assume a customer is unaware of the arrival time of their technicians, how long it takes to complete the job, and when the technician leaves. Time is money, so yes, customers are aware! Secondly, I am submitting this review (not complaint) to the Dayton Revdex.com because [redacted] sent a letter essentially calling me a liar. I completed the survey because I thought the company was generally interested in getting honest feedback to improve their service, but I see this is not the case. My review was not a complaint, but an observation. I did not complain to the company or ask the company for anything, and I did not argue with the technician, whom I found to be pleasant and efficient. Clearly, he is eager to please as he arrived at the expected time. It is possible he added the time because he intended to clean up the mess made, and figured it would take more time. I told him it was unnecessary to clean up, that I would take care of it. He billed the time at 1-1/3rd hour, and I was given the discount for a coupon I had. By the way, in her letter [redacted] indicated a gift card for $25.00 towards future service was enclosed, but there was no such gift card. I guess she will say I am lying about that also. No matter as I neither need nor desire a gift card.
I close by saying it is not good business practice to indicate a customer is lying. It is best to assume the customer is aware, not senile.. I rate my experience as negative, not because of the service provided by the technician, but for the letter received from the company calling me a liar of my own, honest experience.
They were asked to look at my duplex. Plummer was called for the water heater- it was out $1,300- much higher than other bids. Electrician came out at the same time. After I told them I wouldn't use them for the water heater they became very argumentative with me. Electrician didn't even tell me what the problem with my outlets were. Charged me for the call for the plumber- I have no problem with that. Charged me for the electrician- he didn't even tell me anything. No call about what was wrong or what it would take to fix my problem. $104 to show up and tell me nothing. They weren't going to get the big money so they left and charged me. Nice business ethics.
On 6 july 2016 I called southtown heating and cooling to repair a cooling/heating unit that had lost it charge. they replaced two flared fittings and a needle valve that is similar to a car tire valve. they recharged the unit and charged me $336.00 labor and $104.00 trip charge, with a total bill of $576.00. AS FAR AS I AM CONCERNED I GOT RIPPED OFF................
They were asked to look at my duplexPlummer was called for the water heater- it was out $1,300- much higher than other bidsElectrician came out at the same timeAfter I told them I wouldn't use them for the water heater they became very argumentative with meElectrician didn't even tell me what the problem with my outlets were Charged me for the call for the plumber- I have no problem with thatCharged me for the electrician- he didn't even tell me anythingNo call about what was wrong or what it would take to fix my problem$to show up and tell me nothing They weren't going to get the big money so they left and charged meNice business ethics
On july I called southtown heating and cooling to repair a cooling/heating unit that had lost it charge they replaced two flared fittings and a needle valve that is similar to a car tire valve they recharged the unit and charged me $labor and $trip charge, with a total bill of $AS FAR AS I AM CONCERNED I GOT RIPPED OFF
These guys are very slow and inefficient in what they doWe've left numerous messages to have them give us a call back but we received nothing in returnWe had to delay our work for over weeks because they were unresponsiveMy recommendation to all who are looking for a plumber or an electrician is to avoid this company at all costThe only reason I'm giving a one star is because they don't have anything lower than thatFrom reading the other good reviews left by "other" customersI don't buy it for a minuteI hope they go out of business and make way for companies who actually take care of their customers whether they are a $dollar client of a $10K client
This review is in reference to a letter received from the Southtown office dated August 12, 2015 regarding a service survey I completed. The writer, [redacted], disputed the arrival time of the Technician (stating he arrived "somewhere between 9:20 and 9:40am range." The technician actually arrived promptly at 9:00 a.m. (I let him in) and I expressed surprise I did not received the expected dispatch call from the company, but was happy he was on time. I received the dispatch call (according to my caller I.D.) at 9:43a.m. and was told the tech was on the way. I informed the caller that the tech was at my home working, and permitted her to speak with him. After the call the tech told me that the call concerned another new employee being sent to the tech's home, and the company did not want the tech's wife to reveal that the tech working in my home was also an employee, and wanted him to phone his wife to tell her not to share that information. (How would I know that if he didn't tell me?) He said he needed to speak with his wife, and went outside to his vehicle to make the call. He returned to finish up the work in my home 13 minutes later, and I reminded him of the time he'd spent outside. He soon finished installation of my ceiling fan, sat at my kitchen table and gave me the bill. It was 10:13 a.m. and I noticed he indicated completion of the job at 10:30a.m. I commented, "Oh, you add time?" He said he did not add time (although the job was completed) and I just assumed it was travel time and did not argue the point. I did ask that he adjust for the time he was outside on the telephone with his wife, but he had totaled the bill.
First of all, a company should not assume a customer is unaware of the arrival time of their technicians, how long it takes to complete the job, and when the technician leaves. Time is money, so yes, customers are aware! Secondly, I am submitting this review (not complaint) to the Dayton Revdex.com because [redacted] sent a letter essentially calling me a liar. I completed the survey because I thought the company was generally interested in getting honest feedback to improve their service, but I see this is not the case. My review was not a complaint, but an observation. I did not complain to the company or ask the company for anything, and I did not argue with the technician, whom I found to be pleasant and efficient. Clearly, he is eager to please as he arrived at the expected time. It is possible he added the time because he intended to clean up the mess made, and figured it would take more time. I told him it was unnecessary to clean up, that I would take care of it. He billed the time at 1-1/3rd hour, and I was given the discount for a coupon I had. By the way, in her letter [redacted] indicated a gift card for $25.00 towards future service was enclosed, but there was no such gift card. I guess she will say I am lying about that also. No matter as I neither need nor desire a gift card.
I close by saying it is not good business practice to indicate a customer is lying. It is best to assume the customer is aware, not senile.. I rate my experience as negative, not because of the service provided by the technician, but for the letter received from the company calling me a liar of my own, honest experience.
They were asked to look at my duplex. Plummer was called for the water heater- it was out $1,300- much higher than other bids. Electrician came out at the same time. After I told them I wouldn't use them for the water heater they became very argumentative with me. Electrician didn't even tell me what the problem with my outlets were. Charged me for the call for the plumber- I have no problem with that. Charged me for the electrician- he didn't even tell me anything. No call about what was wrong or what it would take to fix my problem. $104 to show up and tell me nothing. They weren't going to get the big money so they left and charged me. Nice business ethics.
On 6 july 2016 I called southtown heating and cooling to repair a cooling/heating unit that had lost it charge. they replaced two flared fittings and a needle valve that is similar to a car tire valve. they recharged the unit and charged me $336.00 labor and $104.00 trip charge, with a total bill of $576.00. AS FAR AS I AM CONCERNED I GOT RIPPED OFF................