I've talked to my crew that was on this job several times on the day of the move and I spoke to them each individually the day after and all of their stories are the sameWhen my crew was moving Mr*** one of the put a dime sized hole in the wall by accidentMr*** immediately
began to berate my employee and did so for the next several minutesThis is a quote from my lead on the job, "I've never seen a customer react or treat someone on one of my crews in that manner." In order to diffuse the situation, the crew lead put that employee in charge of loading up the truck to keep him away from the customer who continued to rag himMr*** did not see this employee for 80% of the move because he was busy sweating on the back of our truck in the heat of the day loading up his goods to be transportedWe have made several attempts to get ahold of Mr*** to get paymentWe have left messages every time we have called and we have received no call backs or messagesOur hours are from 7am-5pm and we can easily be reached at this timeWe take exception when a customer allows our crews to work all day and decides at the end of the job that they don't want to pay for the services renderedIt is our opinion that Mr*** owes us the total balance of $***
My experience was not at all like it was described to me when I received my quote The movers did not wrap any of my furniture in plastic wrap or blankets(although they were stacked in the truck)..my TV was covered in a blanket The did not even take apart my dining table I paid them to pack the house and they failed to mark the contents of any of the boxes They broke two items It has been weeks and I am still waiting on one of the items to be repaired and returned It took men hours to move a one bedroom apartment minutes away When I complained, I received little apology and only minor compensation...the damages department has failed to call and broken appointments without calling I know they are busy and accidents happen, but this was a disaster and has caused far more stress than it has helped in my move and the cost was a month's salary! Customer service goes a long way, but that is something they are sorely lacking
Dear Revdex.com,
11pt">We moved Mr*** on 9/19/14. His move was scheduled for the afternoon, and on afternoon moves we cannot guarantee an absolute afternoon start time. This is explained to all of our customers who book with us who have afternoon moves. *** ***, our General Manager, was the first person to meet Mr*** at the storage unit to begin the move around 2:30pm followed by the rest of the crew around 3:00pm.
Mr*** had minor damages which were recorded and honored from his move on 9/19/14. These damages would have been resolved much faster if Mr*** was able to work with us establishing a time during our business hours(7am-5pm)He was unable to do so, so we were limited to Saturdays and weekdays after 5pm. All of the times we went to Mr***’s residence were after 5pm during the weekday or on a Saturday
*** and I(***) went to his residence on 10/16/at 5pm to pick up the leather furniture to have it repaired. While Mr*** and I were discussing the process of the repairs, I brought up his reply card he left with us regarding his moving experience on 9/19/ On the reply card, he stated that the guys were four hours late, his damages had not been repaired and that TMT lost two items. When in fact *** had already repaired one of his wood items that was scratched which left the remaining leather sofa to be repaired. I explained there is no concrete afternoon move time like there is in the morning. Lastly, Mr*** and I had a telephone conversation about the two items that were lost prior to us meeting on 10/16/and he advised he was unsure where they could have gone. He did a final walk through and checked our trucks and the items were not there. As an internal procedure, which I explained to Mr***, I wanted to see if he would amend his previous statements about us in his reply card It was not a complaint with the company answering service, it was a reply card which is similar to a survey which we were discussing. I brought the reply card with me so I could sit down and go over it with him. It was far from a pressure situation
On Saturday the 25th of October I called Mr*** and asked if we could deliver his repaired leather furniture. He stated he was out of town and could only have it delivered during the week at 5pm when he got home. I advised I would need to coordinate a drop off time since my claim’s manager, ***, gets off at 4pm. I told him I was not in the office on Monday so it would have to be sometime after that. He was never given a specific delivery date because the nature of our business is day to day and I would have to see if *** would be available to drop it off with me.
*** and I delivered his furniture and assembled it after 5pm on 10/29/14. There was a spot on his wood furniture that we had to touch up as well This matter could have been resolved a lot quicker if he had worked with us on a time for piand delivery.
Thanks,
***
Operations Manager
Two Men And A Truck
“Movers Who Care”
I've talked to my crew that was on this job several times on the day of the move and I spoke to them each individually the day after and all of their stories are the sameWhen my crew was moving Mr*** one of the put a dime sized hole in the wall by accidentMr*** immediately
began to berate my employee and did so for the next several minutesThis is a quote from my lead on the job, "I've never seen a customer react or treat someone on one of my crews in that manner." In order to diffuse the situation, the crew lead put that employee in charge of loading up the truck to keep him away from the customer who continued to rag himMr*** did not see this employee for 80% of the move because he was busy sweating on the back of our truck in the heat of the day loading up his goods to be transportedWe have made several attempts to get ahold of Mr*** to get paymentWe have left messages every time we have called and we have received no call backs or messagesOur hours are from 7am-5pm and we can easily be reached at this timeWe take exception when a customer allows our crews to work all day and decides at the end of the job that they don't want to pay for the services renderedIt is our opinion that Mr*** owes us the total balance of $***
My experience was not at all like it was described to me when I received my quote The movers did not wrap any of my furniture in plastic wrap or blankets(although they were stacked in the truck)..my TV was covered in a blanket The did not even take apart my dining table I paid them to pack the house and they failed to mark the contents of any of the boxes They broke two items It has been weeks and I am still waiting on one of the items to be repaired and returned It took men hours to move a one bedroom apartment minutes away When I complained, I received little apology and only minor compensation...the damages department has failed to call and broken appointments without calling I know they are busy and accidents happen, but this was a disaster and has caused far more stress than it has helped in my move and the cost was a month's salary! Customer service goes a long way, but that is something they are sorely lacking
Dear Revdex.com,
11pt">We moved Mr*** on 9/19/14. His move was scheduled for the afternoon, and on afternoon moves we cannot guarantee an absolute afternoon start time. This is explained to all of our customers who book with us who have afternoon moves. *** ***, our General Manager, was the first person to meet Mr*** at the storage unit to begin the move around 2:30pm followed by the rest of the crew around 3:00pm.
Mr*** had minor damages which were recorded and honored from his move on 9/19/14. These damages would have been resolved much faster if Mr*** was able to work with us establishing a time during our business hours(7am-5pm)He was unable to do so, so we were limited to Saturdays and weekdays after 5pm. All of the times we went to Mr***’s residence were after 5pm during the weekday or on a Saturday
*** and I(***) went to his residence on 10/16/at 5pm to pick up the leather furniture to have it repaired. While Mr*** and I were discussing the process of the repairs, I brought up his reply card he left with us regarding his moving experience on 9/19/ On the reply card, he stated that the guys were four hours late, his damages had not been repaired and that TMT lost two items. When in fact *** had already repaired one of his wood items that was scratched which left the remaining leather sofa to be repaired. I explained there is no concrete afternoon move time like there is in the morning. Lastly, Mr*** and I had a telephone conversation about the two items that were lost prior to us meeting on 10/16/and he advised he was unsure where they could have gone. He did a final walk through and checked our trucks and the items were not there. As an internal procedure, which I explained to Mr***, I wanted to see if he would amend his previous statements about us in his reply card It was not a complaint with the company answering service, it was a reply card which is similar to a survey which we were discussing. I brought the reply card with me so I could sit down and go over it with him. It was far from a pressure situation
On Saturday the 25th of October I called Mr*** and asked if we could deliver his repaired leather furniture. He stated he was out of town and could only have it delivered during the week at 5pm when he got home. I advised I would need to coordinate a drop off time since my claim’s manager, ***, gets off at 4pm. I told him I was not in the office on Monday so it would have to be sometime after that. He was never given a specific delivery date because the nature of our business is day to day and I would have to see if *** would be available to drop it off with me.
*** and I delivered his furniture and assembled it after 5pm on 10/29/14. There was a spot on his wood furniture that we had to touch up as well This matter could have been resolved a lot quicker if he had worked with us on a time for piand delivery.
Thanks,
***
Operations Manager
Two Men And A Truck
“Movers Who Care”