The length in time it has taken [redacted] to respond to this compliant should speak for itself. Our pool has since and finally passed inspection but not due to any workarounds or deals made, but rather based on the Building Code. [redacted] and team finally provided the necessary information needed for the automatic pool cover to pass inspection. Door chimes are not needed if the automatic cover meets certain standards outlined in the building code. [redacted] and team were unaware of such standards until I brought it to their attention. The Building Inspector asked for that information over a course of several weeks (during the time I filed this complaint, along with several others) before it was provided and ultimately passed inspection. It is a shame that Elvio & Sons are not aware of the building codes in the towns in which they are working, but not shocking that he continues to place blame on the customer. We have paid thousands of dollars above the "contract" to cover these items. It was discussed at length during our initial meeting along with multiple times throughout the process. [redacted] never provided us with any change work orders or updated contract to address any additions and costs associated with. He did continue to ask for additional funds and we continued to pay [redacted] in "best faith" for the additions above and beyond the contract.I have filed numerous complaints with any agency I could in order to rectify these issues. I have tried to resolve this with Elvio & Sons only to be told I am harassing them. I have paid almost 100k to this company and yet they refuse to resolve the issues without additional funds (above and beyond the contract and above and beyond the funds we have paid in addition to the contract.) And yes, I have written reviews outlining the issues with [redacted] and our pool. I will continue to work to get this resolved in any way possible and have taken this approach as a last resort. The Revdex.com and potential costumers should be aware of our experience. Consumers like myself, should be aware of [redacted]. He has tried to threaten me with legal action as a result of these issues. He has asked people to post false reviews in order to counteract his negative ratings. I hope this experience will highlight some areas in which [redacted] can improve or at the very least save others from making the same mistakes we have. The compliant will only be resolved when the stone is installed and the cover is delivered. Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Regards,
[redacted]
The length in time it has taken [redacted] to respond to this compliant should speak for itself. Our pool has since and finally passed inspection but not due to any workarounds or deals made, but rather based on the Building Code. [redacted] and team finally provided the necessary information needed for the automatic pool cover to pass inspection. Door chimes are not needed if the automatic cover meets certain standards outlined in the building code. [redacted] and team were unaware of such standards until I brought it to their attention. The Building Inspector asked for that information over a course of several weeks (during the time I filed this complaint, along with several others) before it was provided and ultimately passed inspection. It is a shame that Elvio & Sons are not aware of the building codes in the towns in which they are working, but not shocking that he continues to place blame on the customer. We have paid thousands of dollars above the "contract" to cover these items. It was discussed at length during our initial meeting along with multiple times throughout the process. [redacted] never provided us with any change work orders or updated contract to address any additions and costs associated with. He did continue to ask for additional funds and we continued to pay [redacted] in "best faith" for the additions above and beyond the contract.I have filed numerous complaints with any agency I could in order to rectify these issues. I have tried to resolve this with Elvio & Sons only to be told I am harassing them. I have paid almost 100k to this company and yet they refuse to resolve the issues without additional funds (above and beyond the contract and above and beyond the funds we have paid in addition to the contract.) And yes, I have written reviews outlining the issues with [redacted] and our pool. I will continue to work to get this resolved in any way possible and have taken this approach as a last resort. The Revdex.com and potential costumers should be aware of our experience. Consumers like myself, should be aware of [redacted]. He has tried to threaten me with legal action as a result of these issues. He has asked people to post false reviews in order to counteract his negative ratings. I hope this experience will highlight some areas in which [redacted] can improve or at the very least save others from making the same mistakes we have. The compliant will only be resolved when the stone is installed and the cover is delivered. Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Regards,
[redacted]