Initial Business Response / [redacted] (1000, 7, 2016/06/07) */ Contact Name and Title: [redacted] general manag Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @ [redacted] .com Mrs [redacted] brought her Fin to our service department on May 10thShe asked us to install the spark plugs and coil packs that she had suppliedThe parts were not ford partsWe installed the parts supplied and then the vehicle was not running properlyWe advised the customer that we had seen issues with the spark plugs that she providedWe plugged her vehicle into the computer and found which plugs were not firing properly, and replaced those two plugs with Ford Motorcraft parts at no charge to her for the two plugsThen the vehicle was in good running condition and they were on their wayOn May 24th they took the vehicle to [redacted] ford(I have their service invoice included with ours.) The vehicle was again not running properly due to the other spark plugs that we had advised them might be an issueThis time they brought in Motorcraft spark plugs to [redacted] Ford and they were installed with no issueThe only thing in this whole situation that did not perform correctly is the parts that were purchased by the customerWe tried to tell them that the parts may be an issue,and even installed two of our spark plugs at no charge to help out Initial Consumer Rebuttal / [redacted] (3000, 9, 2016/06/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) they told me it was the fule injeters then it whent to the coils they dent tell me it was the plugs until I ask them to check the work that they did on the truck they put a whole tub of Di-Electric Grease on the plugs the fride the plugs right away [redacted] ford did not tell use that it was the plugs the said there was to much grease on the plugs we did not get the same plugs because they did not have them and we cold not what for them to get them in we cold not what foer them Ford company told use the frist plugs where just fine for the truck and they will work in it but they did not because of what they did with the grease we Want them to pay for the plugs and [redacted] Ford bill that we payed because of them Final Consumer Response / [redacted] (2000, 17, 2016/07/08) */ We got things work out thanks for your help [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/07/26) */ Contact Name and Title: [redacted] General Manag Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @ [redacted] .com The vehicle Mr [redacted] purchased had a clean CARFAX, showing no reported repairs, nor did we have any body repair work done after we took possession of itThat is what we disclosed to Mr [redacted] I have called and spoken with Mr [redacted] , and we have agreed on a cash settlement, and I have sent that out to himI verified with him, that everybody was content with this resolution on July 22nd Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/07/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) We agreed to termsThank you ***
Initial Business Response / [redacted] (1000, 7, 2016/06/07) */ Contact Name and Title: [redacted] general manag Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @ [redacted] .com Mrs [redacted] brought her Fin to our service department on May 10thShe asked us to install the spark plugs and coil packs that she had suppliedThe parts were not ford partsWe installed the parts supplied and then the vehicle was not running properlyWe advised the customer that we had seen issues with the spark plugs that she providedWe plugged her vehicle into the computer and found which plugs were not firing properly, and replaced those two plugs with Ford Motorcraft parts at no charge to her for the two plugsThen the vehicle was in good running condition and they were on their wayOn May 24th they took the vehicle to [redacted] ford(I have their service invoice included with ours.) The vehicle was again not running properly due to the other spark plugs that we had advised them might be an issueThis time they brought in Motorcraft spark plugs to [redacted] Ford and they were installed with no issueThe only thing in this whole situation that did not perform correctly is the parts that were purchased by the customerWe tried to tell them that the parts may be an issue,and even installed two of our spark plugs at no charge to help out Initial Consumer Rebuttal / [redacted] (3000, 9, 2016/06/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) they told me it was the fule injeters then it whent to the coils they dent tell me it was the plugs until I ask them to check the work that they did on the truck they put a whole tub of Di-Electric Grease on the plugs the fride the plugs right away [redacted] ford did not tell use that it was the plugs the said there was to much grease on the plugs we did not get the same plugs because they did not have them and we cold not what for them to get them in we cold not what foer them Ford company told use the frist plugs where just fine for the truck and they will work in it but they did not because of what they did with the grease we Want them to pay for the plugs and [redacted] Ford bill that we payed because of them Final Consumer Response / [redacted] (2000, 17, 2016/07/08) */ We got things work out thanks for your help [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/07/26) */ Contact Name and Title: [redacted] General Manag Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @ [redacted] .com The vehicle Mr [redacted] purchased had a clean CARFAX, showing no reported repairs, nor did we have any body repair work done after we took possession of itThat is what we disclosed to Mr [redacted] I have called and spoken with Mr [redacted] , and we have agreed on a cash settlement, and I have sent that out to himI verified with him, that everybody was content with this resolution on July 22nd Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/07/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) We agreed to termsThank you ***