Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] When I spoke with [redacted] after canceling the original date, she mentioned that someone was interested in my original date I had already canceled date, and she was made aware that I was not interestedSo the people who were interested in my original date ended up choosing another date due to it not being available There were circumstances beyond my control why the date had been canceled to begin with, which I made very clear to ***And I was told I could change date, not being told another deposit was expected I tried switching date to try to sell to get back what was put in for deposit, and suddenly had a change of story I would like my initial deposit refunded to me for their lack of communication and business practices Regards, [redacted]
The original date of event booking was for June 28, 2014, per the Elyria Country Club event contract signed on May 15, 2013, by [redacted] Per our contract, Elyria Country Club states that all deposits are non-refundable At some point, Miss [redacted] called [redacted] (event coordinator) to cancel her June 28, 2014, date and asked for her deposit backOut of goodwill, and standard practice, [redacted] stated that although we are unable to refund deposits for weddings (per our contract), we would attempt to book the original June date, thus enabling us to refund her deposit OR she could re-book another dateShe would be responsible for another deposit in order to hold another date in All deposits would then be applied towards the final billThe original date of June 28, 2014, was NOT rebookedOn June 27, 2014, Miss [redacted] called and spoke to me to rebook the original June date for July 11, At this time I told her that the deposit would NOT be refunded if this date was also cancelledAgain, out of good will, I stated that the original $would be carried over to the new date for payment on the event however another deposit of $would be required to hold the new dateWe did not receive this additional deposit or a new signed contract In October 2014, ECC had an event request for July 11, At this time, [redacted] and I made several attempts to contact Miss [redacted] to get another deposit from the date to hold itWe did not receive a response from her until she called [redacted] on November 14, 2014, cancelling the dateAfter her conversation with ***, who again stated that deposits were non-refundable, I received an email from Miss [redacted] asking for her deposit backI have attached the email chain detailing the conversations Please contact me at [redacted] if you would like to discuss this further Thank you, [redacted] ***, Clubhouse Manager
The original date of event booking was for June 28, 2014, per the Elyria Country Club event contract signed on May 15, 2013, by [redacted] . Per our contract, Elyria Country Club states that all deposits are non-refundable. At some point, Miss [redacted] called [redacted] (event coordinator)... to cancel her June 28, 2014, date and asked for her deposit back. Out of goodwill, and standard practice, [redacted] stated that although we are unable to refund deposits for weddings (per our contract), we would attempt to book the original June 2014 date, thus enabling us to refund her deposit OR she could re-book another date. She would be responsible for another deposit in order to hold another date in 2015. All deposits would then be applied towards the final bill. The original date of June 28, 2014, was NOT rebooked. On June 27, 2014, Miss [redacted] called and spoke to me to rebook the original June 2014 date for July 11, 2015. At this time I told her that the deposit would NOT be refunded if this date was also cancelled. Again, out of good will, I stated that the original $1000 would be carried over to the new date for payment on the event however another deposit of $1000 would be required to hold the new date. We did not receive this additional deposit or a new signed contract. In October 2014, ECC had an event request for July 11, 2015. At this time, [redacted] and I made several attempts to contact Miss [redacted] to get another deposit from the 2015 date to hold it. We did not receive a response from her until she called [redacted] on November 14, 2014, cancelling the 2015 date. After her conversation with ***, who again stated that deposits were non-refundable, I received an email from Miss [redacted] asking for her deposit back. I have attached the email chain detailing the conversations. Please contact me at [redacted] if you would like to discuss this further. Thank you, [redacted] ***, Clubhouse Manager
As stated in the prior letter, the original date, June 28, 2014, was never booked nor was it inquired about. The Club in turn, lost potential revenue due to Ms. [redacted]'s cancellation. It is the Club's standard practice to make every effort to book open event dates and this was true with the June 28, 2014 cancelled event. Unfortunately, we had no inquiries for this. Again, due to the signed contract that Ms. [redacted] agreed to, it is club policy that all deposits are non-refundable. [redacted]
The original date of event booking was for June 28, 2014, per the Elyria Country Club event contract signed on May 15, 2013, by [redacted]. Per our contract, Elyria Country Club states that all deposits are non-refundable.
At some point, Miss [redacted] called [redacted] (event...
coordinator) to cancel her June 28, 2014, date and asked for her deposit back. Out of goodwill, and standard practice, [redacted] stated that although we are unable to refund deposits for weddings (per our contract), we would attempt to book the original June 2014 date, thus enabling us to refund her deposit OR she could re-book another date. She would be responsible for another deposit in order to hold another date in 2015. All deposits would then be applied towards the final bill. The original date of June 28, 2014, was NOT rebooked. On June 27, 2014, Miss [redacted] called and spoke to me to rebook the original June 2014 date for July 11, 2015. At this time I told her that the deposit would NOT be refunded if this date was also cancelled. Again, out of good will, I stated that the original $1000 would be carried over to the new date for payment on the event however another deposit of $1000 would be required to hold the new date. We did not receive this additional deposit or a new signed contract.
In October 2014, ECC had an event request for July 11, 2015. At this time, [redacted] and I made several attempts to contact Miss [redacted] to get another deposit from the 2015 date to hold it. We did not receive a response from her until she called [redacted] on November 14, 2014, cancelling the 2015 date. After her conversation with [redacted], who again stated that deposits were non-refundable, I received an email from Miss [redacted] asking for her deposit back. I have attached the email chain detailing the conversations.
Please contact me at [redacted] [redacted] if you would like to discuss this further.
Thank you,
[redacted], Clubhouse Manager
The original date of event booking was for June 28, 2014, per the Elyria Country Club event contract signed on May 15, 2013, by [redacted]. Per our contract, Elyria Country Club states that all deposits are non-refundable. At some point, Miss [redacted] called [redacted] (event coordinator)...
to cancel her June 28, 2014, date and asked for her deposit back. Out of goodwill, and standard practice, [redacted] stated that although we are unable to refund deposits for weddings (per our contract), we would attempt to book the original June 2014 date, thus enabling us to refund her deposit OR she could re-book another date. She would be responsible for another deposit in order to hold another date in 2015. All deposits would then be applied towards the final bill. The original date of June 28, 2014, was NOT rebooked. On June 27, 2014, Miss [redacted] called and spoke to me to rebook the original June 2014 date for July 11, 2015. At this time I told her that the deposit would NOT be refunded if this date was also cancelled. Again, out of good will, I stated that the original $1000 would be carried over to the new date for payment on the event however another deposit of $1000 would be required to hold the new date. We did not receive this additional deposit or a new signed contract. In October 2014, ECC had an event request for July 11, 2015. At this time, [redacted] and I made several attempts to contact Miss [redacted] to get another deposit from the 2015 date to hold it. We did not receive a response from her until she called [redacted] on November 14, 2014, cancelling the 2015 date. After her conversation with [redacted], who again stated that deposits were non-refundable, I received an email from Miss [redacted] asking for her deposit back. I have attached the email chain detailing the conversations. Please contact me at [redacted] if you would like to discuss this further. Thank you, [redacted], Clubhouse Manager
As stated in the prior letter, the original date, June 28, 2014, was never booked nor was it inquired about. The Club in turn, lost potential revenue due to Ms. [redacted]'s cancellation. It is the Club's standard practice to make every effort to book open event dates and this was true with the June 28, 2014 cancelled event. Unfortunately, we had no inquiries for this. Again, due to the signed contract that Ms. [redacted] agreed to, it is club policy that all deposits are non-refundable.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
When I spoke with [redacted] after canceling the original date, she mentioned that someone was interested in my original date. I had already canceled date, and she was made aware that I was not interested. So the people who were interested in my original date ended up choosing another date due to it not being available. There were circumstances beyond my control why the date had been canceled to begin with, which I made very clear to [redacted]. And I was told I could change date, not being told another deposit was expected. I tried switching date to try to sell to get back what was put in for deposit, and suddenly had a change of story. I would like my initial deposit refunded to me for their lack of communication and business practices.
Regards,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] When I spoke with [redacted] after canceling the original date, she mentioned that someone was interested in my original date I had already canceled date, and she was made aware that I was not interestedSo the people who were interested in my original date ended up choosing another date due to it not being available There were circumstances beyond my control why the date had been canceled to begin with, which I made very clear to ***And I was told I could change date, not being told another deposit was expected I tried switching date to try to sell to get back what was put in for deposit, and suddenly had a change of story I would like my initial deposit refunded to me for their lack of communication and business practices Regards, [redacted]
The original date of event booking was for June 28, 2014, per the Elyria Country Club event contract signed on May 15, 2013, by [redacted] Per our contract, Elyria Country Club states that all deposits are non-refundable At some point, Miss [redacted] called [redacted] (event coordinator) to cancel her June 28, 2014, date and asked for her deposit backOut of goodwill, and standard practice, [redacted] stated that although we are unable to refund deposits for weddings (per our contract), we would attempt to book the original June date, thus enabling us to refund her deposit OR she could re-book another dateShe would be responsible for another deposit in order to hold another date in All deposits would then be applied towards the final billThe original date of June 28, 2014, was NOT rebookedOn June 27, 2014, Miss [redacted] called and spoke to me to rebook the original June date for July 11, At this time I told her that the deposit would NOT be refunded if this date was also cancelledAgain, out of good will, I stated that the original $would be carried over to the new date for payment on the event however another deposit of $would be required to hold the new dateWe did not receive this additional deposit or a new signed contract In October 2014, ECC had an event request for July 11, At this time, [redacted] and I made several attempts to contact Miss [redacted] to get another deposit from the date to hold itWe did not receive a response from her until she called [redacted] on November 14, 2014, cancelling the dateAfter her conversation with ***, who again stated that deposits were non-refundable, I received an email from Miss [redacted] asking for her deposit backI have attached the email chain detailing the conversations Please contact me at [redacted] if you would like to discuss this further Thank you, [redacted] ***, Clubhouse Manager
The original date of event booking was for June 28, 2014, per the Elyria Country Club event contract signed on May 15, 2013, by [redacted] . Per our contract, Elyria Country Club states that all deposits are non-refundable. At some point, Miss [redacted] called [redacted] (event coordinator)... to cancel her June 28, 2014, date and asked for her deposit back. Out of goodwill, and standard practice, [redacted] stated that although we are unable to refund deposits for weddings (per our contract), we would attempt to book the original June 2014 date, thus enabling us to refund her deposit OR she could re-book another date. She would be responsible for another deposit in order to hold another date in 2015. All deposits would then be applied towards the final bill. The original date of June 28, 2014, was NOT rebooked. On June 27, 2014, Miss [redacted] called and spoke to me to rebook the original June 2014 date for July 11, 2015. At this time I told her that the deposit would NOT be refunded if this date was also cancelled. Again, out of good will, I stated that the original $1000 would be carried over to the new date for payment on the event however another deposit of $1000 would be required to hold the new date. We did not receive this additional deposit or a new signed contract. In October 2014, ECC had an event request for July 11, 2015. At this time, [redacted] and I made several attempts to contact Miss [redacted] to get another deposit from the 2015 date to hold it. We did not receive a response from her until she called [redacted] on November 14, 2014, cancelling the 2015 date. After her conversation with ***, who again stated that deposits were non-refundable, I received an email from Miss [redacted] asking for her deposit back. I have attached the email chain detailing the conversations. Please contact me at [redacted] if you would like to discuss this further. Thank you, [redacted] ***, Clubhouse Manager
As stated in the prior letter, the original date, June 28, 2014, was never booked nor was it inquired about. The Club in turn, lost potential revenue due to Ms. [redacted]'s cancellation. It is the Club's standard practice to make every effort to book open event dates and this was true with the June 28, 2014 cancelled event. Unfortunately, we had no inquiries for this. Again, due to the signed contract that Ms. [redacted] agreed to, it is club policy that all deposits are non-refundable. [redacted]
The original date of event booking was for June 28, 2014, per the Elyria Country Club event contract signed on May 15, 2013, by [redacted]. Per our contract, Elyria Country Club states that all deposits are non-refundable.
At some point, Miss [redacted] called [redacted] (event...
coordinator) to cancel her June 28, 2014, date and asked for her deposit back. Out of goodwill, and standard practice, [redacted] stated that although we are unable to refund deposits for weddings (per our contract), we would attempt to book the original June 2014 date, thus enabling us to refund her deposit OR she could re-book another date. She would be responsible for another deposit in order to hold another date in 2015. All deposits would then be applied towards the final bill. The original date of June 28, 2014, was NOT rebooked. On June 27, 2014, Miss [redacted] called and spoke to me to rebook the original June 2014 date for July 11, 2015. At this time I told her that the deposit would NOT be refunded if this date was also cancelled. Again, out of good will, I stated that the original $1000 would be carried over to the new date for payment on the event however another deposit of $1000 would be required to hold the new date. We did not receive this additional deposit or a new signed contract.
In October 2014, ECC had an event request for July 11, 2015. At this time, [redacted] and I made several attempts to contact Miss [redacted] to get another deposit from the 2015 date to hold it. We did not receive a response from her until she called [redacted] on November 14, 2014, cancelling the 2015 date. After her conversation with [redacted], who again stated that deposits were non-refundable, I received an email from Miss [redacted] asking for her deposit back. I have attached the email chain detailing the conversations.
Please contact me at [redacted] [redacted] if you would like to discuss this further.
Thank you,
[redacted], Clubhouse Manager
The original date of event booking was for June 28, 2014, per the Elyria Country Club event contract signed on May 15, 2013, by [redacted]. Per our contract, Elyria Country Club states that all deposits are non-refundable. At some point, Miss [redacted] called [redacted] (event coordinator)...
to cancel her June 28, 2014, date and asked for her deposit back. Out of goodwill, and standard practice, [redacted] stated that although we are unable to refund deposits for weddings (per our contract), we would attempt to book the original June 2014 date, thus enabling us to refund her deposit OR she could re-book another date. She would be responsible for another deposit in order to hold another date in 2015. All deposits would then be applied towards the final bill. The original date of June 28, 2014, was NOT rebooked. On June 27, 2014, Miss [redacted] called and spoke to me to rebook the original June 2014 date for July 11, 2015. At this time I told her that the deposit would NOT be refunded if this date was also cancelled. Again, out of good will, I stated that the original $1000 would be carried over to the new date for payment on the event however another deposit of $1000 would be required to hold the new date. We did not receive this additional deposit or a new signed contract. In October 2014, ECC had an event request for July 11, 2015. At this time, [redacted] and I made several attempts to contact Miss [redacted] to get another deposit from the 2015 date to hold it. We did not receive a response from her until she called [redacted] on November 14, 2014, cancelling the 2015 date. After her conversation with [redacted], who again stated that deposits were non-refundable, I received an email from Miss [redacted] asking for her deposit back. I have attached the email chain detailing the conversations. Please contact me at [redacted] if you would like to discuss this further. Thank you, [redacted], Clubhouse Manager
As stated in the prior letter, the original date, June 28, 2014, was never booked nor was it inquired about. The Club in turn, lost potential revenue due to Ms. [redacted]'s cancellation. It is the Club's standard practice to make every effort to book open event dates and this was true with the June 28, 2014 cancelled event. Unfortunately, we had no inquiries for this. Again, due to the signed contract that Ms. [redacted] agreed to, it is club policy that all deposits are non-refundable.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
When I spoke with [redacted] after canceling the original date, she mentioned that someone was interested in my original date. I had already canceled date, and she was made aware that I was not interested. So the people who were interested in my original date ended up choosing another date due to it not being available. There were circumstances beyond my control why the date had been canceled to begin with, which I made very clear to [redacted]. And I was told I could change date, not being told another deposit was expected. I tried switching date to try to sell to get back what was put in for deposit, and suddenly had a change of story. I would like my initial deposit refunded to me for their lack of communication and business practices.
Regards,
[redacted]