Sign in

Elyria Hyundai

Sharing is caring! Have something to share about Elyria Hyundai? Use RevDex to write a review
Reviews Elyria Hyundai

Elyria Hyundai Reviews (14)

To whom it may concern; After speaking with the service manager and dealer principle separately, they both explained what had occurred [redacted] brought his vehicle in for service as described, upon picking up the vehicle, he complained of scratches on the driver’s side hood, to the service managerThe service manager looked at the Multi point inspection and didn't see any scratches listed(MPI inspections are meant to be a quick overview and check a variety of things such as unsafe conditions i.elike bald tires or major dents/damage) We do this as a courtesy to the customer, not as a requirement The point being, if these scratches were that light- hard to see clean or dirty, and or only in certain conditions, it’s not something we would look to make note of, on a year old car with 63k milesNonetheless, the service manager agreed, as goodwill to address the scratches that the customer describedAfter trying to buff them out here at the dealership, he then offered to have them buffed out from the body shop at our cost(Again the scratches originally described by the customer on the driver’s side hood only) The customer also made the claim that it was from the car wash, if that were the case we would have had multiple complaints over that time frame, as we wash dozens of cars each dayIn addition the pattern described by the customer does not match up with the pattern of the brushes on the car washOur brushes move in a circular motion, not side to side, so it seems highly unlikely the car wash caused any damageWith all of that being said, out of goodwill we still agreed to buff out that area at a body shop in an attempt to satisfy the customer, even though we don't believe any scratches were caused by our people or equipment Roughly a week later [redacted] returned claiming other areas of the vehicle had scratches and needed to be buffed outOur contention is simple in that, there is no way of knowing what caused the scratches or how long the scratches have been thereThis is not a brand new vehicle, its years old and has approximately 63,miles on itIn addition, [redacted] didn’t notice the other scratches until much laterHe also stated it needed to have certain conditions to see them clearlyBased on that alone, these scratches could have been there well before he ever came in for serviceMost year old cars have at minimum light scratchesWe feel that we went above and beyond by agreeing to buff out the initial scratches as goodwillWhen [redacted] returned requesting even more work to be done, this was deemed an unreasonable demandWe believe our position is more than fair, based on all of the information and circumstances that have been reviewed

My understanding is the she is on vacation and the installation company has an update to address the issues that she has been having with her systemWe are waiting for her return in order to test the update and can revisit after the complaint once that takes placeThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below All of the above is regrettable and I understand the issue regarding banks and financingHowever, why did this matter take days to rectify? Also a tire was placed on the vehicle at a cost of on a car that does not belong to myself Regards, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I was sent a letter from Hyundai Finance stating that I owe 1,083.00 for Mileage and excess wear and tear on my prior lease that I was under the impression that would be absorbed by this dealership in order for me to lease a newer model from them. Buyer beware! I received this letter from Hyundai Finance 6 months after my new lease agreement. Regards, [redacted]

Mike N*** 9:AM to me We have been working with the consumer to address her concerns As she stated, this was the only aftermarket unit available to fit her vehicle A factory installed navigation system was available on an upgraded model at time
of new vehicle delivery, but the consumer chose to go with the aftermarket until to save money The unit was installed by *** *** ***, who has also worked directly with the consumer, and gone to their home to assist with pairing her phone The unit itself functions properly, however there is an issue with her phone communicating with the device Two other phones (one *** and one *** *** *) have been paired and tested with the system, both work properly The consumers phone, an *** iPhone 6S has had issues *** *** *** had communication with the consumer on May 6th They emailed the manufacturer a photo of the navigation unit that day The manufacturer responded today, and requested a couple days to send a downloadable update for the system *** at *** *** *** tried to call the consumer earlier today, but the consumers phone was set to “remote access”, and would not accept a voice mail To install a Hyundai factory Navigation unit would be cost prohibitive (the unit the consumer purchased was around $1,000, vsapproximately $5,for the Hyundai unit) We will continue to work with the consumer to address her concerns, however the problem may be with her phone, or phone reception near her home (she lives on the lake, and has an issue with cell phone reception, both in or out of her vehicle

In response to *** ***’s complaint, we do apologize for any inconvenience this may have caused, and we clearly would prefer that everything would have gone much smoother. We did in fact return 100% of the money she put downWe were ultimately unable to secure financing
and that is ultimately in the hands of the banks and creditorsThe original approval was reversed into a turn down after verification'sThe loan did not meet the banks credit approval criteriaWith that said we did not charge for mileage and zero payments were ever made on the vehicle for almost two months, essentially driving the car free for that period of timeI will always be reasonable however, I do not understand why we would reimburse for gas, as that is a necessity of operating a vehicleInsurance is required by law and if a tire was purchased that was her decision to do so, for whatever reason Our position is that the use of the vehicle for nearly two months without any charge far offsets any costs of operating it while in her possessionIt is not in our best interest to return a car, as it had two months of depreciation and had to be cleaned, inspected and reconditioned and there are various costs associated with doing that as well Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** After looking over their responseI have noticed several things that were incorrectThey made the comment that I was the one that felt that the scratches were caused by their car washThis is not trueWhen we first walked out to the car and I pointed out The scratches on the hoodHe made the comment that it was probably caused by their car washHe also noted that it did not happen often but it had happened in the pastThis also goes along with the fact that when I made a phone call to their company asking for himThey thought I was another individual on the phone at the timeThey called me by a different name when I asked To speak to the service manager about scratches on my carThe girl on the phone said oh we thought you were Mrso-and-soHe was another individual dealing with scratches on his carShe then apologizedAnd sent me on to the service manager They also made reference to the reason why they were going to originally fix my carThat they were just trying to be niceThis also is not trueWhen I confronted them about the situation they did everything in my power to reflect that the situation was not upon themI asked them to get the paperwork which reflects their walk aroundThey also indicate in their comments that this is only done as a courtesyWhy is it then that they always refer back to that walk around to indicate the people that we will not cover this because it is already noted on her paperworkBut when the paperwork gets turned back on them they say that it's not something they have to do I would like to also note my vehicle has 65,miles on it and during the entire time that I've owned the vehicle I have never put it through a car washI have always done hand wash or non-abrasive wash on my vehicleThis to me is very upsetting that they try to reflect there in decisions in their non-compliance to their own paperwork upon The customer Also about the other scratches on the vehicle we originally did not know if I'm due to the reasons I pointed out before the wetness of the vehicle and the brightness of the sunI explain to the individual at the time that I would like to wait a few days because once the car gets a little bit dirty it would probably be enhancedHe agreedWhen I did come back and point out the problems a few days laterHe then made the decision to send me to the collision centerupon walk around from the collisionw we then noticed other small scratches on the vehicle that were the same size and shape as the one up on the hoodI then was asked to go back and point them out to the dealership to make sure everybody was on the same pageAt that point they try to say that they had no responsibility to fix any of my car I will stand by the fact that it makes no sense that they would send me to the collision center to have my car partially fixed but not fully fixedAt no time was I incorrect in the things that I had told them or the things that I was requesting of themI feel that it is their responsibility to stand up to the fact that they made the decision to put my car through the car washI never asked them to do that.all I am asking is for them to do what is rightI don't believe it would be all that much money or that difficult to fix the light scratches throughout my carAt this point it's more of an issue of respectThen the cost of fixing the carThank you for your timeI hope this can be resolved responsibly

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
All of the above is regrettable and I understand the issue regarding banks and financing. However, why did this matter take 56 days to rectify? Also a tire was placed on the vehicle at a cost of 80.00 on a car that does not belong to myself...
Regards,
[redacted]

I’m sure we could debate this in a back and forth manner however, a customer calling into have scratches removed is common, its one of the services we offer, we sell hundreds of used cars, ( even new cars come in with scratches sometimes) and we offer dent and ding removal, paint work and the like. It has no bearing on the alleged car wash scratches. Again most, if not all cars especially cars that are 5 years old have some light scratches on them. They are on highways and busy parking lots. I’m not questioning that the customer believes the scratches were caused here, but there is simply no way to determine that, as we believe the opposite, and he simply may not have noticed them ( the body shop pointed them out to him). The only reason we offered to assist, is goodwill to the customer. We will still honor our original offer to have the body shop buff out the area that was described, not additional areas. There is no way to definitively determine what or when any of the scratches occurred. We feel that is a fair offer, giving the benefit of the doubt on what actually happened, but to add additional panels and complaints is not something we are willing to do at this time   Thank you

We have been in contact with Mrs. [redacted], included in the attachments are the "all payments made form" that she signed clearly states, that any damage or overage of miles is the responsibility of the customer. We simply made the remaining payment, as would be the case with any other dealer....

Below is Tom's letter to the customer. Unfortunatley we do not feel as though we can make this customer happy under any conditions, as she told Bill the salesmen to fix the problems or she would start bashing us on social media. We are happy to work with all customers and strive for customer satisfaction, however in this case we feel her requests are unreasonable.      Hi [redacted], Thank you for taking the time to reach out to me, and for making me aware of your concerns.  Far too often when there is a discrepancy I'm not made aware until it's too late, and have not been given an opportunity to research the concern and provide a response.  I understand your concern, and see how things may have been misconstrued.  I have spoken with Bill, as well as my general manager who was aware of the situation.  Bill tells me that the two of you spoke, and when Bill asked you whether excess mileage charges were ever discussed that you told him they were not.   Based on your emails I sense that you assumed the excess mileage charges were factored in, therefore I also reviewed your file, as well as the paperwork from your new lease, to see what if any mention was made regarding charges related to the termination of your old lease.  I see that we did on your behalf incorporate $1,304.45 in remaining payments.  This was listed on our We Owe form, and signed by you (copy attached).   We also had you sign Hyundai's All Payments Made (APM) Lease Loyalty Reward Program form, which also listed the $1,304.45 in remaining payments that were being made (copy attached).  That form explains to you the consumer that you "may receive a bill for any over miles, excess wear and use, taxes and fees".  These charges are calculated by Hyundai Finance, after the vehicle is grounded and returned to them.  I'm not certain why it took Hyundai Finance six months to bill you for these charges, but I do see that you have opened a case with Hyundai Consumer Affairs, so I would assume they will be responding to you directly. Unfortunately with large purchases, or leases, of items like an automobile, there can be assumptions and miscommunications.  We strive to cover all the bases, and properly communicate all the variables to our guests.  Bill has been with the store for many years, and takes great care of his guests.  I can tell you in the time I have worked with Bill that this is the first such issue that I have had with any of his guests.  His reputation and your satisfaction is very important to Bill, to me and to Elyria Hyundai.  I can assure you that at no time did anyone knowing exclude or omit this information from the transaction.  I hope my response and the attached documentation clear up any miscommunications.  We appreciate your business and hope we may continue to serve you in the future. Thank you again for your email, and I wish you and your family a Happy Easter.   Best regards, Tom K[redacted]

To whom it may concern; After speaking with the service manager and dealer principle separately, they both explained what had occurred. [redacted] brought his vehicle in for service as described, upon picking up the vehicle, he complained of scratches on the driver’s side hood, to the service...

manager. The service manager looked at the Multi point inspection and didn't see any scratches listed. (MPI inspections are meant to be a quick overview and check a variety of things such as unsafe conditions i.e. like bald tires or major dents/damage) We do this as a courtesy to the customer, not as a requirement.  The point being, if these scratches were that light- hard to see clean or dirty, and or only in certain conditions, it’s not something we would look to make note of, on a 5 year old car with 63k miles. Nonetheless, the service manager agreed, as goodwill to address the scratches that the customer described. After trying to buff them out here at the dealership, he then offered to have them buffed out from the body shop at our cost. (Again the scratches originally described by the customer on the driver’s side hood only)  The customer also made the claim that it was from the car wash, if that were the case we would have had multiple complaints over that time frame, as we wash dozens of cars each day. In addition the pattern described by the customer does not match up with the pattern of the brushes on the car wash. Our brushes move in a circular motion, not side to side, so it seems highly unlikely the car wash caused any damage. With all of that being said, out of goodwill we still agreed to buff out that area at a body shop in an attempt to satisfy the customer, even though we don't believe any scratches were caused by our people or equipment.  Roughly a week later [redacted] returned claiming other areas of the vehicle had scratches and needed to be buffed out. Our contention is simple in that, there is no way of knowing what caused the scratches or how long the scratches have been there. This is not a brand new vehicle, its 5 years old and has approximately 63,000 miles on it. In addition, [redacted] didn’t notice the other scratches until much later. He also stated it needed to have certain conditions to see them clearly. Based on that alone, these scratches could have been there well before he ever came in for service. Most 5 year old cars have at minimum light scratches. We feel that we went above and beyond by agreeing to buff out the initial scratches as goodwill. When [redacted] returned requesting even more work to be done, this was deemed an unreasonable demand. We believe our position is more than fair, based on all of the information and circumstances that have been reviewed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I was sent a letter from Hyundai Finance stating that I owe 1,083.00 for Mileage and excess wear and tear on my prior lease that I was under the impression that would be absorbed by this dealership in order for me to lease a newer model from them. Buyer beware! I received this letter from Hyundai Finance 6 months after my new lease agreement.
Regards,
[redacted]

The dealer told a third party that I could pay $4500 and they would pay $1500 to install a factory unit.  So, no the complaint is NOT resolved

My understanding is the she is on vacation and the installation company has an update to address the issues that she has been having with her system. We are waiting for her return in order to test the update and can revisit after the complaint once that takes place. Thank you

Check fields!

Write a review of Elyria Hyundai

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Elyria Hyundai Rating

Overall satisfaction rating

Address: 845 Leona St, Elyria, Ohio, United States, 44035-2300

Phone:

Show more...

Web:

This website was reported to be associated with Elyria Hyundai.



Add contact information for Elyria Hyundai

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated