Elysian at Mueller

To Whom It May Concern: We received notification of a complaint made by one of our current residents regarding pests entering their apartment home and I would like to address this accordingly, as the new manager of this community, byoffering a description of what communication has occurred between this resident and our staff, as well as what action has been taken to address this resident's issuesOur management team took over management of this community on May 11, and can only speak to events which have taken place since this date The letter that we received stated that the complaint occurred on 10/28/ I was made aware of the pest issue in this apartment was on 6/when the resident submitted a work order requesting pest control in order to treat ants in the kitchen Although pest control is normally scheduled to come the first Wednesday of each month, I contacted them and scheduled for them to come on the next available date which was Monday, the 15th They treated the apartment on this dateThe next communication that I received was an email sent on the evening of 6/ I responded to the email on 6/and also spoke to the resident over the phone about her concerns I submitted a work order and had a member of our maintenance team go into the apartment the next day, per her request, to check seals of all doors and windows which may be allowing insects to enter the apartment more easily I added the apartment to the list of units to be treated on the next treatment date of 7/ I asked her to please contact me if she didn't see any improvement after this and have not heard anything back fromher since this conversation Additionally, I have taken the steps to increase the number of times that pest control is available for treatments in occupied apartment homes so that our residents don't have to wait a full month in between treatments Now they have the option of having pest control treat their homes on either the 1st or 3rd Wednesday of every month It is always our goal to provide the highest level of customer service possible and do whatever we can to make this community a wonderful place for our residents to call homeShould you have any additional questions regarding this situation, please feel free to contact us in the management office Thank you, [redacted]

To Whom It May Concern: We received notification of a complaint made by one of our current residents regarding pests entering their apartment home and I would like to address this accordingly, as the new manager of this community, byoffering a description of what communication has occurred
between this resident and our staff, as well as what action has been taken to address this resident's issues. Our management team took over management of this community on May 11, and can only speak to events which have taken place since this date. The letter that we received stated that the complaint occurred on 10/28/2014. I was made aware of the pest issue in this apartment was on 6/when the resident submitted a work order requesting pest control in order to treat ants in the kitchen. Although pest control is normally scheduled to come the first Wednesday of each month, I contacted them and scheduled for them to come on the next available date which was Monday, the 15th. They treated the apartment on this dateThe next communication that I received was an email sent on the evening of 6/17. I responded to the email on 6/and also spoke to the resident over the phone about her concerns. I submitted a work order and had a member of our maintenance team go into the apartment the next day, per her request, to check seals of all doors and windows which may be allowing insects to enter the apartment more easily. I added the apartment to the list of units to be treated on the next treatment date of 7/1. I asked her to please contact me if she didn't see any improvement after this and have not heard anything back fromher since this conversation. Additionally, I have taken the steps to increase the number of times that pest control is available for treatments in occupied apartment homes so that our residents don't have to wait a full month in between treatments. Now they have the option of having pest control treat their homes on either the 1st or 3rd Wednesday of every month. It is always our goal to provide the highest level of customer service possible and do whatever we can to make this community a wonderful place for our residents to call homeShould you have any additional questions regarding this situation, please feel free to contact us in the management office. Thank you,*** ***
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To Whom It May Concern: We received notification of a complaint made by one of our current residents regarding pests entering their apartment home and I would like to address this accordingly, as the new manager of this community, byoffering a description of what communication...

has occurred between this resident and our staff, as well as what action has been taken to address this resident's issues. Our management team took over management of this community on May 11, 2015 and can only speak to events which have taken place since this date.  The letter that we received stated that the complaint occurred on 10/28/2014.  I was made aware of the pest issue in this apartment was on 6/11 when the resident submitted a work order requesting pest control in order to treat ants in the kitchen.  Although pest control is normally scheduled to come the first Wednesday of each month, I contacted them and scheduled for them to come on the next available date which was Monday, the 15th.  They treated the apartment on this date. The next communication that I received was an email sent on the evening of 6/17.  I responded to the email on 6/18 and also spoke to the resident over the phone about her concerns.  I submitted a work order and had a member of our maintenance team go into the apartment the next day, per her request, to check seals of all doors and windows which may be allowing insects to enter the apartment more easily.  I added the apartment to the list of units to be treated on the next treatment date of 7/1.  I asked her to please contact me if she didn't see any improvement after this and have not heard anything back fromher since this conversation.   Additionally, I have taken the steps to increase the number of times that pest control is available for treatments in occupied apartment homes so that our residents don't have to wait a full month in between treatments.  Now they have the option of having pest control treat their homes on either the 1st or 3rd Wednesday of every month.  It is always our goal to provide the highest level of customer service possible and do whatever we can to make this community a wonderful place for our residents to call home. Should you have any additional questions regarding this situation, please feel free to contact us in the management office.  Thank you,[redacted]

Revdex.com:
I am only accepting this response because we have chosen NOT to continue our lease with this community after our current lease expires in September.[redacted] stated that she asked me to follow-up with her and this is INCORRECT. She additionally states that someone entered our apartment to check the seals. This is also INCORRECT. No one ever investigated the apartment further and [redacted] was supposed to contact someone about the seals on the outside of the unit (where the millipedes were entering) and get back to me. As of today, I have not heard from her or anyone else in the office.She also states that she was not made aware of the situation - it's funny that someone who is claiming to be a "new manager" when she was the assistance manager before had no recollection of the multiple times I have complained about pests. Not to mention that I do have previous correspondences with her before she took over as manager - see attached email from November. There was also no follow-up done by [redacted] after that email either. 
Regards,
[redacted]