Emad Huwaidi DDS

January 22, Subject: Complaint ID # [redacted] Dear Ms***: I have thoroughly investigated this incidentThe following paragraph is the details of what I discoveredMs [redacted] completed two courses with McKissock on January 2ndMcKissock attempted to submit Ms***’s completion on January 3rd; however received notification it would not be processed as her license had an inactive statusMcKissock has never been able to submit courses for inactive licenses for the state of MontanaMs [redacted] called in on January 8th to confirm her rosters were submittedShe was notified we are unable to submitMs [redacted] requested her courses she be submitted under her property management licenseUnfortunately, the representative she spoke with did not understand and was attempting to charge for the submissionOnce I received the letter, our regulatory department contacted the Montana Board of Realty to see what needed to happen in order to submit the completions and therefore put Ms***’s license back to active statusThrough conversations with the board, McKissock uploaded her completions under her property management license on January 14thThe Board then transferred credit to her Broker licenseConfirmation from the Board of Realty, sent to McKissock and Ms***, was received on January 15th that her courses were submitted to her inactive licenseIf you have any questions or require additional information please do not hesitate to contact me at [redacted] or ###-###-####Jackie V [redacted] Senior Regulatory Compliance SpecialistMcKissock

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? I appreciate McKissock's efforts in resolving my complaint.I sincerely hope that McKissock has educated its representatives about when the additional charge applies to reporting to licensing agencies and when it does not Regards, [redacted] ***

January 22, Subject: Complaint ID # [redacted] Dear Ms***: I have thoroughly investigated this incidentThe following paragraph is the details of what I discoveredMr [redacted] completed appraisal qualifying education with McKissock in Mr [redacted] scheduled time with the board to go sit for his state exam in order to upgrade his licenseIn order to prepare for the exam he was requesting access to the materials as a study guideMr [redacted] called in on January 11th as he could not access his course materialCourse information is archived after years of completionOverall, the call was not handled well by the representativeThe representative is our newest; she provided information to the student that was not accurateWhen she spoke with a supervisor she relayed the incorrect information when presenting the student situationReview of the student account would have shown that months before we had enrolled the student into three of his previous courses for reviewThis was a situation that she had not encountered before and is not one that we get oftenWe do not / did not have a guideline in place for handling students who would like to go back and review courses that they had already completed like thisIt was an unfamiliar situation that was handled without our typical empathy or compassionA meeting was held to discuss how to handle these types of cases so this does not happen in the futureOur regulatory department contacted Mr [redacted] on January 21st in order to assist him betterWe were able to load all previously completed qualifying education courses to his account for reviewIf you have any questions or require additional information please do not hesitate to contact me at [redacted] or [redacted] .? Sincerely,Jackie V [redacted] Senior Regulatory Compliance SpecialistMcKissock

October 5, 2017Revdex.comHoliday Drive, Suite 220Pittsburgh, PA 15220Attn: *** ***Subject: Complaint ID #***Dear Ms***:I have thoroughly investigated this incidentThe following paragraph is the details of what I discovered.Mr*** had two internal accounts
with McKissock; however, one account did not contain any course enrollmentsWhen Mr*** called on 9/28/17, the representative that Mr*** spoke with realized the two accounts and combined them.Mr*** has one online account in which he has registered for multiple courses over the years (dating from 2007)Mr*** registered on 10/11/for two courses for his New York Real Estate license and then three courses on 9/28/With the previous courses Mr*** completed totaling hours (from his appraisal courses) the remaining courses he completed will cover his hours required by the New York Real Estate Commission.Mr*** has also registered for multiple appraisal courses to cover both his New York Appraisal and Florida Appraisal licensesThese courses have not yet been completed.Looking into Mr***’s online account each course registered is showing.If you have any questions or require additional information please do not hesitate to contact me at *** or ***.Sincerely, Jackie V***Senior Regulatory Compliance SpecialistMcKissock

October 5, 2017Revdex.comHoliday Drive, Suite 220Pittsburgh, PA 15220Attn: *** ***Subject: Complaint ID #***Dear Ms***:I have thoroughly investigated this incidentThe following paragraph is the details of what I discovered.Mr*** had two internal accounts
with McKissock; however, one account did not contain any course enrollmentsWhen Mr*** called on 9/28/17, the representative that Mr*** spoke with realized the two accounts and combined them.Mr*** has one online account in which he has registered for multiple courses over the years (dating from 2007)Mr*** registered on 10/11/for two courses for his New York Real Estate license and then three courses on 9/28/With the previous courses Mr*** completed totaling hours (from his appraisal courses) the remaining courses he completed will cover his hours required by the New York Real Estate Commission.Mr*** has also registered for multiple appraisal courses to cover both his New York Appraisal and Florida Appraisal licensesThese courses have not yet been completed.Looking into Mr***’s online account each course registered is showing.If you have any questions or require additional information please do not hesitate to contact me at *** or ***.Sincerely, Jackie V***Senior Regulatory Compliance SpecialistMcKissock

January 22, Subject: Complaint ID #*** Dear Ms***: I have thoroughly investigated this incidentThe following paragraph is the details of what I discoveredMr*** completed appraisal qualifying education with McKissock in Mr*** scheduled time with the board to go sit for
his state exam in order to upgrade his licenseIn order to prepare for the exam he was requesting access to the materials as a study guideMr*** called in on January 11th as he could not access his course materialCourse information is archived after years of completionOverall, the call was not handled well by the representativeThe representative is our newest; she provided information to the student that was not accurateWhen she spoke with a supervisor she relayed the incorrect information when presenting the student situationReview of the student account would have shown that months before we had enrolled the student into three of his previous courses for reviewThis was a situation that she had not encountered before and is not one that we get oftenWe do not / did not have a guideline in place for handling students who would like to go back and review courses that they had already completed like thisIt was an unfamiliar situation that was handled without our typical empathy or compassionA meeting was held to discuss how to handle these types of cases so this does not happen in the futureOur regulatory department contacted Mr*** on January 21st in order to assist him betterWe were able to load all previously completed qualifying education courses to his account for reviewIf you have any questions or require additional information please do not hesitate to contact me at *** or ***. Sincerely,Jackie V***Senior Regulatory Compliance SpecialistMcKissock

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I appreciate McKissock's efforts in resolving my complaint.I sincerely hope that McKissock has educated its representatives about when the additional charge applies to reporting to licensing agencies and when it does not
Regards,
*** ***

July 19, 2018Revdex.com Holiday Drive, Suite Pittsburgh, PA Attn: *** ***Subject: Complaint ID #***Dear Ms***:I have thoroughly investigated this incidentThe following paragraph is the details of what I discovered.The customer Mr*** called the
McKissock support number about an issue he was having because of a problem with our website servicesDuring the time to troubleshoot Mr*** became extremely agitated about the length of time it was taking to diagnosis and correct the problemAfter completing the first phone call Mr*** then continued to encounter issues with our services.On a second call into the call center Mr*** escalated his rhetoric and started cursing at the agent attempting to assist himAfter Mr*** told the agent to "Go ** *** the agent asked Mr*** to please refrain from cursing, so she could assist himMr*** again told her to “Go ***At this point the agent informed Mr*** that she was going to disconnect the call due to his abusive language.This behavior continued as Mr*** called in multiple times after this to continue his abusive rhetoric with other agentsBoth the supervisors then called Mr*** separately to discuss the issue where Mr*** who then continued the abusive rhetoric by calling one of the supervisors a “Mother *** ***and told the other supervisor to “***It was at this time in each conversation that Mr*** was informed that we would no longer be providing service for Mr***Again, Mr*** continued with the abusive language through multiple calls place by Mr*** these subsequent calls resulted in being disconnected due to continued abusive behavior.The Customer Service Director then spoke directly with Mr*** and heard his concernsThe Director then proceeded to research the issue and listened to the voice recordings of the calls and subsequent emails (as outbound calls are not recorded) documenting the conversations with Mr***.Through the analysis of the call recordings and interactions with Mr*** it was determined that Mr*** would be better served by a different education providerThis decision was based on considerations: Through the multiple conversations it was obvious that there was not a good fit between Mr***’s personality and the company’s values regarding customer interactions and services, There was no recognition of the abusive language and behavior towards my staff from Mr***.The solution McKissock provided and completed:1.Full refund for the education program:2.Credit for courses completed3.Submission of those course completions to the state board for licensing,4.An additional $for his time and trouble.The solution Mr*** requested:.Full refund for the purchased education program,2.Continue to be a customer.After reviewing the recorded facts (which can be shared) Mr***’s behavior created a hostile work environmentThereby, creating a situation when word spread of his behavior where none of the staff would have worked with him in any future capacityAs an employer it is my duty to protect my staff and customers from abusive and bullying behavior.We feel the solution presented was more than fair and given the situation above and beyond expectations.If you have any questions or require additional information please do not hesitate to contact me at *** ** ***.Sincerely, Jackie V***Regulatory Compliance SupervisorMcKissock

October 6, 2016Revdex.com Holiday Drive, Suite Pittsburgh, PA Attn: *** ***Subject: Complaint ID #***Dear Ms***I have thoroughly investigated this incidentThe following paragraph is the details of what I discovered.Mr*** registered with McKissock for
courses for his Florida Appraisal License in December Mr*** has three licenses on file with McKissock, Florida Appraisal License #***, New York Appraisal License #***, and Florida Real Estate License #***The courses completed for his appraisal license are not approved for New York Real Estate credit except one course titled The Dirty Dozen, completed Sept 28, Credit for his NY real estate license was offered for this course on October 3, at no chargeUnfortunately we are unable to add credit for his NY real estate license for any other course as they are not approved by the New York Real Estate Commission.McKissock contacted Mr*** on October 11th and offered him free courses in order to renew his New York Real Estate License.if you have any questions or require additional information please do not hesitate to contact me at *** or ###-###-####.Sincerely,Jackie V***Senior Regulatory Compliance SpecialistMcKissock

January 22, Subject: Complaint ID #*** Dear Ms***: I have thoroughly investigated this incidentThe following paragraph is the details of what I discoveredMs*** completed two courses with McKissock on January 2ndMcKissock attempted to submit Ms***’s completion on January
3rd; however received notification it would not be processed as her license had an inactive statusMcKissock has never been able to submit courses for inactive licenses for the state of MontanaMs*** called in on January 8th to confirm her rosters were submittedShe was notified we are unable to submitMs*** requested her courses she be submitted under her property management licenseUnfortunately, the representative she spoke with did not understand and was attempting to charge for the submissionOnce I received the letter, our regulatory department contacted the Montana Board of Realty to see what needed to happen in order to submit the completions and therefore put Ms***’s license back to active statusThrough conversations with the board, McKissock uploaded her completions under her property management license on January 14thThe Board then transferred credit to her Broker licenseConfirmation from the Board of Realty, sent to McKissock and Ms***, was received on January 15th that her courses were submitted to her inactive licenseIf you have any questions or require additional information please do not hesitate to contact me at *** or ###-###-####Jackie V*** Senior Regulatory Compliance SpecialistMcKissock

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.? I appreciate McKissock's efforts in resolving my complaint.I sincerely hope that McKissock has educated its representatives about when the additional charge applies to reporting to licensing agencies and when it does not
Regards,
*** ***

January 22, Subject: Complaint ID #*** Dear Ms***: I have thoroughly investigated this incidentThe following paragraph is the details of what I discoveredMr*** completed appraisal qualifying education with McKissock in Mr*** scheduled time with the board to go sit for
his state exam in order to upgrade his licenseIn order to prepare for the exam he was requesting access to the materials as a study guideMr*** called in on January 11th as he could not access his course materialCourse information is archived after years of completionOverall, the call was not handled well by the representativeThe representative is our newest; she provided information to the student that was not accurateWhen she spoke with a supervisor she relayed the incorrect information when presenting the student situationReview of the student account would have shown that months before we had enrolled the student into three of his previous courses for reviewThis was a situation that she had not encountered before and is not one that we get oftenWe do not / did not have a guideline in place for handling students who would like to go back and review courses that they had already completed like thisIt was an unfamiliar situation that was handled without our typical empathy or compassionA meeting was held to discuss how to handle these types of cases so this does not happen in the futureOur regulatory department contacted Mr*** on January 21st in order to assist him betterWe were able to load all previously completed qualifying education courses to his account for reviewIf you have any questions or require additional information please do not hesitate to contact me at *** or ***.? Sincerely,Jackie V***Senior Regulatory Compliance SpecialistMcKissock

October 6, 2016Revdex.com 400 Holiday Drive, Suite 220 Pittsburgh, PA 15220 Attn: [redacted]Subject: Complaint ID #[redacted]Dear Ms. [redacted]I have thoroughly investigated this incident. The following paragraph is the details of what I discovered.Mr. [redacted] registered with McKissock for...

courses for his Florida Appraisal License in December 2015. Mr. [redacted] has three licenses on file with McKissock, Florida Appraisal License #[redacted], New York Appraisal License #[redacted], and Florida Real Estate License #[redacted]The courses completed for his appraisal license are not approved for New York Real Estate credit except one course titled The Dirty Dozen, completed Sept 28, 2016. Credit for his NY real estate license was offered for this course on October 3, 2016 at no charge. Unfortunately we are unable to add credit for his NY real estate license for any other course as they are not approved by the New York Real Estate Commission.McKissock contacted Mr. [redacted] on October 11th and offered him free courses in order to renew his New York Real Estate License.if you have any questions or require additional information please do not hesitate to contact me at [redacted] or ###-###-####.Sincerely,Jackie V[redacted]Senior Regulatory Compliance SpecialistMcKissock

January 22, 2016 Subject: Complaint ID #[redacted] Dear Ms. [redacted]: I have thoroughly investigated this incident. The following paragraph is the details of what I discovered. Ms. [redacted] completed two courses with McKissock on January 2nd. McKissock attempted to submit Ms. [redacted]’s completion on January...

3rd; however received notification it would not be processed as her license had an inactive status. McKissock has never been able to submit courses for inactive licenses for the state of Montana. Ms. [redacted] called in on January 8th to confirm her rosters were submitted. She was notified we are unable to submit. Ms. [redacted] requested her courses she be submitted under her property management license. Unfortunately, the representative she spoke with did not understand and was attempting to charge for the submission. Once I received the letter, our regulatory department contacted the Montana Board of Realty to see what needed to happen in order to submit the completions and therefore put Ms. [redacted]’s license back to active status. Through conversations with the board, McKissock uploaded her completions under her property management license on January 14th. The Board then transferred credit to her Broker license. Confirmation from the Board of Realty, sent to McKissock and Ms. [redacted], was received on January 15th that her courses were submitted to her inactive license. If you have any questions or require additional information please do not hesitate to contact me at [redacted] or ###-###-####. Jackie V[redacted] Senior Regulatory Compliance SpecialistMcKissock