Emagispace

Complaint: ***

I am rejecting this response because:Emagispace solicited me trying to get me on as a referral agent because they wanted a presence in Arizona and therefore offered me discounts in order to utilize their product then gave me more incentives, including free shipping, to prepay the invoice in order to lock down special rates only being offered to referral agents in the month of November. From the beginning emagispace assured me that the order could be customized and changed to anything I needed and it wouldn't be an issue, I would only be paying to lock in the rates. Also, I explained to them on several occasions that I did not have a lease signed and could not be on the hook for the product if anything changed. Once again I was assured numerous times that all they wanted was to get the order exactly to my specifications and never told me there would be any up charge or fee for changes and the only reason they issued me a $500 credit was because we dropped a $4,500 phone booth off the order to be able to get the price to a feasible amount after they notified me my order was missing finished wall panels and it was going to be close to $5 sf to add that product on. So the $500 was basically what was left after adding the finished wall paneling and removing the $4,500 phone booth originally ordered. Also, they say there are no cancelations or refunds but when I proposed dropping the phone booth to afford the new product they never notified me of their no cancelation policy and nowhere in any conversation, written or spoken, did they ever disclose to me their cancelation policy until I threatened to refuse the shipment the day it was shipped. Also, I never approved the final invoice and everything was shipped to me without my consent. I can provide every documentation sent between me and emagispace and nowhere were their terms and conditions ever disclosed to me or ever notified me that all sales were final and there were no cancelations, every response always assured me that we could change anything at anytime and never did they tell me once that invoice was paid all sales were final. I have all the estimates, invoices and everything else they ever provided to me and nowhere is there anything on there that says "all sales are final no refunds." Anytime any change to the original order was requested the response from emagispace was always "absolutely no problem, whatever you need, we just want the order to be what you want." Until I received the final invoice the day it was shipped I was never notified that the original order would be billed to me regardless of what the final order ended up. And by the way the final order left off over 300sf of block at basically $9.50sf. So they make it out like they bent over backwards for me but the whole time my expectations were only what they were promising me through the process. Please let me know if there is anyone who I can send all the email chains and invoices to. I would be happy to provide proof that never did they ever disclose to me that by paying that initial invoice it would be non-refundable. If that was the case I would have never paid it. Like I had expressed to them on several occasions I did not have a lease signed and would have to be a mn to agree to pay for a non-refundable order that I did not even know if I would ever be able to use. Also, there was only one estimate that even had a link to their terms and this is the link which you can see goes to a dead page: https://***/termsAlso, I've tried to contact emagispace several times since then to try and resolve this. I've offered to pay restocking or shipping to try and make things right. They ignore all my correspondence and never respond to me. I called Kim today from a different phone number and came to find out she's been ordered to block my calls and not communicate with me, not even to notify me that my emails and messages have been forwarded to management. Seems pretty far from what they responded to you by saying they try to achieve the highest satisfaction but won't even consider trying to work with a client to resolve a dispute. Also, doesn't seem like good business practice to deceive a customer or spin a $500 to make it seem like it was to help me out when instead it was a refund on a product removed from my order. I've attached all the email correspondence, unfortunately the bulk of the conversations were over the phone so I don't have those but as you can see no invoices or estimates ever notified me of a no refund policy however you will see several instances where I notified Kim that we did not have a lease and could not be responsible for the product if anything changed. Please let me know if there is anything else I can provide you. I would like to get this matter resolved. Again I've offered to pay for aspects of the transaction that I could understand the company want compensation for but seems like a poor business practice to say well it was in our terms so even though we got all our product back and probably sold it for more than what we were going to charge you, we're still going to keep all your money.
Sincerely,

Aaron