EmailmyresumeDotcom

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have a lot or experience sending out large emails and based on the number of emails they claim they sent I should have had or replies even if the replies simply state that the recruiter is out of the office It is to get at least some response such as we will look at your resume and be in touch if we have a position or we are out of the office and will be back etcstandard type of those responses should be at least or more - even in the range of 100.There is no proof EMAILMYRESUME sent any emails out at all - all you have is what they say.To say that there were emails responses and say that there service was valid is just a load of baloney.I am not making an issue as far as I never said the gteed I would get a job but I feel based on little or no response at all that I question if the resumes were even sent and deem their service totally worthless.They need to comprehend better, I never said anthing about EMAIL MY RESUME returning calls What do they not understand? They are supposedly in the email business so they would know that you normally get some type of response when mailing to that many recruiters even if it is to say they MEANING THE RECRUITERS THAT SUPPOSEDLY GOT EMAILS THEY WERE SUPPOSE TO SEND are out of officeDO THEY NOT KNOW WHAT AN OUT OF THE OFFICE REPLY IS?? IT'S TOTALLY STANDARD!I insist on my money being refunded as there is no proof they did what they claimed they did Regards, [redacted] ***

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] [redacted] THERE WAS NO OFFER MADE IN THEIR RESPONSE BUT I DID NOT SEE HOW ELSE TO CONTACT YOU AND THE TELEPHONE NUMBER LISTED FOR YOUR OFFICE HAD A MESSAGE SAYING NOT TAKING CALLS?????IN REGARDS TO THE BUSINESS ANSWRE THEY DID NOT ADDRESS MY CENTRAL POINT, THAT IF THEY REALLY HAD SENT THE EMIALS THERE SHOULD HAVE AT LEAST BEEN, "OUT OF OFFICE WILL RESPOND LATER", WE RECEIVED YOUR RESUME AND WILL CONTACT YOU IF THERE IS A MATCH" ETC BEING AS I DID NOT GET ANY OF THOSE RESPONES AT ALL, I THINK THEIR SERVICE MIGHT BE BOGUS SO THAT IS THE NATURE OF MY COMPLAINT.THERE SHOULD HAVE BEEN AT LEAST A SMALL HANDFULL OF THOSE TYPES OF RESPONSES AND THERE WAS NOT.THEY IGNORED THAT FACT - I WOULD LIKE YOU TO MAKE THEM ANSWRE HOW COME I DIDN'T EVEN GET SOME OF THOSE TYPES OF RESPONES? [redacted] *** you should make it easier to call yor office how can the mssg say this person can't get calls w no option to leave a message?

Dear Sir or Madam: Emailrnyresume.comis a reswnedistribution serviceThe Jobseeker enters contact information along with aresume to be distributed to recruitersWe make a promise that based on thestates and industries the customer selects we will send the resume to thematching
recruiters who want to see itWe make no promise ofthe results fromthis distribution due to there being too many outside factors which can affectthe outcomeOn October 1sth Mr*** purchased our resume distributionservice to send his resume out to recruiters based on selections he made duringthis purchaseMr*** chose states and industries in which he was pursuingemploymentThe resume order was distributed by us October 15th Mr***contacted us on October 17'Treferencing automated responses he receivedas a result ofthis distributionHe was upset with his results and demanded arefundHe was advised that our services which are to distribute his resumehave been provided and no refund \vould be givenUpon reviewing his purchaseon October 17th we did provide a refund of an unused feature that Mr***chose to purchase originallyThe feature "vas a second distribution to besent days from the first distribution at a cost of$This $29.99portion ofthe distribution order was cancelled and credited back to Mr***'scredit cardMr*** stated he was still unsatisfied and wanted the remainingfunds he spent on our service to be returnedHe was advised again we do notoffer a refund once the service has been completedFollowing his continuedrequests for a refund for the service a request for additional assistance froma member of our senior leadership team was submittedAuthorization was givento offer ~Ilr*** another distribution through our partner service*** in the hopes to help Mr*** reach the desired results fromthe distribution of his resumeMr*** declined this offer and subsequentlyfiled this complaint on January 7lh We have provided the customer withthe services he had purchased and distributed the resume as we agreed per theterms and conditions listed on our websiteWe will be including the responsesMr*** received from this original distribution that would have been forwardedfrom our system as verification that the resume distribution has been sent torecruiters per our agreementOur terms and conditions for using our servicesare clearly marked on the website and can be read by anyone at their owndiscretion] hope this information helps you with your investigatjonIfyouhave any further questions, please feel free to call me directly at*** Sincerely, *** ***

Dear Sir or Madam: Emailmyresume.comis a resume distributionserviceOur records show Mr*** received responses within hours of hisdistribution being sentCopies of these responses have been forwarded alongwith the previous response to this complaint referencing the complaint numbergiven to us of ]***We cannot guarantee responses to the client becausethere are too many outside factors that would determine if a recruiter choosesto respondThe recruiters manage their accounts from the day they become amember of OUf websiteIt is up to the recruiters to respond to the client oncethe distribution is sent out, with any communications regarding receipt of theresume or positions they are hiring forRecnliters are also responsible toupdate their accounts on a regular basis so they are not being sent unwantedresumes from the distributionsWhen the recruiters send a I'espon$e like theones forwarded with our previous response to th.is complaint they are forwardedto the clients email address on fileOur records do not show any emails havebeen returned by Mr*** email providerIn reference to our contactinformation as mentioned in the latest complaintWe do not show any phoneoutages that would have caused Mr*** to get a response if not takingcalls"The phone number which is listed on our website is ***We have representatives available to answer the phone between 8:00am-5:00pmESTMonday through FridayDuring the hours we are closed or if allrepresentatives thee busy assisting other callers our voicemail system isfunctioning and checked regularlyI hope this information helps

the business provided to the customer records of email address.

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,[redacted] [redacted] THERE WAS NO OFFER MADE IN THEIR RESPONSE BUT I DID NOT SEE HOW ELSE TO CONTACT YOU AND THE TELEPHONE NUMBER LISTED FOR YOUR OFFICE HAD A MESSAGE SAYING NOT TAKING CALLS?????IN REGARDS TO THE BUSINESS ANSWRE THEY DID NOT ADDRESS MY CENTRAL POINT, THAT IF THEY REALLY HAD SENT THE EMIALS THERE SHOULD HAVE AT LEAST BEEN, "OUT OF OFFICE WILL RESPOND LATER",  WE RECEIVED YOUR RESUME AND WILL CONTACT YOU IF THERE IS A MATCH" ETC.  BEING AS I DID NOT GET ANY OF THOSE RESPONES AT ALL, I THINK THEIR SERVICE MIGHT BE BOGUS SO THAT IS THE NATURE OF MY COMPLAINT.THERE SHOULD HAVE BEEN AT LEAST A SMALL HANDFULL OF THOSE TYPES OF RESPONSES AND THERE WAS NOT.THEY IGNORED THAT FACT - I WOULD LIKE YOU TO MAKE THEM ANSWRE HOW COME I DIDN'T EVEN GET SOME OF THOSE TYPES OF RESPONES?  [redacted] you should make it easier to call yor office.  how can the mssg say this person can't get calls w no option to leave a message?

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have a lot or experience sending out large emails and based on the number of emails they claim they sent I should have had 30 or 40 replies even if the replies simply state that the recruiter is out of the office.  It is normal to get at least some response such as we will look at your resume and be in touch if we have a position or we are out of the office and will be back etc. standard type of those responses should be at least 30 or more - even in the range of 100.There is no proof EMAILMYRESUME sent any emails out at all - all you have is what they say.To say that there were 3 emails responses and say that there service was valid is just a load of baloney.I am not making an issue as far as I never said the gteed I would get a job but I feel based on little  or no response at all that I question if the resumes were even sent and deem their service totally worthless.They need to comprehend better, I never said anthing about EMAIL MY RESUME returning calls.  What do they not understand? They are supposedly in the email business so they would know that you normally get some type of response when mailing to that many recruiters even if it is to say they MEANING THE RECRUITERS THAT SUPPOSEDLY GOT EMAILS THEY WERE SUPPOSE TO SEND  are out of office. DO THEY NOT KNOW WHAT AN OUT OF THE OFFICE REPLY IS?? IT'S TOTALLY STANDARD!I insist on my money being refunded as there is no proof they did what they claimed they did.
Regards,[redacted]

Review: I signed up to use their service, paid their fee for them to send out a load of resumes for me.EMAILMYRESUME.COM does not guarantee any results and I was ok with that but the problem is I should of at the very least gotten a handfull of return emails (from the employers/recruiters etc. that my resume was suppose to be sent to) stating, "out of office, we will contact you when we are back", "we received your resume and will review it and contact you if there is a match", "thank you for applying please fill out our government monitoring form", etc. I know that if a load of resumes get sent out, you are bound to get a load of responses at the very least saying, "not in office, we will review your resume and get back to you,got nothing at all, zero, zip, zilch in response and so that made me suspicious and upset me. Again, I know I should have at the very least gotten some responses saying they were out of the office, etc. as I described above. I contacted the company to go over this and the owner refused to even talk to me and refused to respond to how it is that I didn't get any responses at all. Owner is arrogant and also refused to refund my money. The [redacted] refused to explain how I could have not gotten any responses at all. I would not have minded him keeping the money if I had gotten even 5 or so of the type of responses I mentioned above but I did not expect I wouldn't get ANY so that is what upsets me and makes me suspicious if any resumes actually got sent at all. Something else, it is extremely hard to find any contact info. at their website which makes me suspicious. If you spend a lot of time hunting around you'll eventually find their email and telephone number but as far as I can tell I could not find any address for them.Being as the company owner is so uncooperative and arrogant and would not even take my call and based on the zero response, not even a single email saying the recruiter or hiring manager was out of the office I would avoid this company like the plague"Desired Settlement: I don't feel they even sent any resume's out as I should have gotten at least a handful of, "not in the office, out of the office, we'll be in touch if there is a match" etc.

Business

Response:

Dear Sir or Madam: Emailrnyresume.comis a reswnedistribution service. The Jobseeker enters contact information along with aresume to be distributed to recruiters. We make a promise that based on thestates and industries the customer selects we will send the resume to thematching recruiters who want to see it. We make no promise ofthe results fromthis distribution due to there being too many outside factors which can affectthe outcome. On October 1sth 2014 Mr. [redacted] purchased our resume distributionservice to send his resume out to recruiters based on selections he made duringthis purchase. Mr. [redacted] chose states and industries in which he was pursuingemployment. The resume order was distributed by us October 15th 2014. Mr. [redacted]contacted us on October 17'T. 2014 referencing automated responses he receivedas a result ofthis distribution. He was upset with his results and demanded arefund. He was advised that our services which are to distribute his resumehave been provided and no refund \vould be given. Upon reviewing his purchaseon October 17th 2014 we did provide a refund of an unused feature that Mr. [redacted]chose to purchase originally. The feature "vas a second distribution to besent 30 days from the first distribution at a cost of$29.99. This $29.99portion ofthe distribution order was cancelled and credited back to Mr. [redacted]'scredit card. Mr. [redacted] stated he was still unsatisfied and wanted the remainingfunds he spent on our service to be returned. He was advised again we do notoffer a refund once the service has been completed. Following his continuedrequests for a refund for the service a request for additional assistance froma member of our senior leadership team was submitted. Authorization was givento offer ~Ilr. [redacted] another distribution through our partner service[redacted] in the hopes to help Mr. [redacted] reach the desired results fromthe distribution of his resume. Mr. [redacted] declined this offer and subsequentlyfiled this complaint on January 7lh 2015. We have provided the customer withthe services he had purchased and distributed the resume as we agreed per theterms and conditions listed on our website. We will be including the responsesMr. [redacted] received from this original distribution that would have been forwardedfrom our system as verification that the resume distribution has been sent torecruiters per our agreement. Our terms and conditions for using our servicesare clearly marked on the website and can be read by anyone at their owndiscretion. ] hope this information helps you with your investigatjon. Ifyouhave any further questions, please feel free to call me directly at[redacted] Sincerely, [redacted]

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

[redacted] THERE WAS NO OFFER MADE IN THEIR RESPONSE BUT I DID NOT SEE HOW ELSE TO CONTACT YOU AND THE TELEPHONE NUMBER LISTED FOR YOUR OFFICE HAD A MESSAGE SAYING NOT TAKING CALLS?????IN REGARDS TO THE BUSINESS ANSWRE THEY DID NOT ADDRESS MY CENTRAL POINT, THAT IF THEY REALLY HAD SENT THE EMIALS THERE SHOULD HAVE AT LEAST BEEN, "OUT OF OFFICE WILL RESPOND LATER", WE RECEIVED YOUR RESUME AND WILL CONTACT YOU IF THERE IS A MATCH" ETC. BEING AS I DID NOT GET ANY OF THOSE RESPONES AT ALL, I THINK THEIR SERVICE MIGHT BE BOGUS SO THAT IS THE NATURE OF MY COMPLAINT.THERE SHOULD HAVE BEEN AT LEAST A SMALL HANDFULL OF THOSE TYPES OF RESPONSES AND THERE WAS NOT.THEY IGNORED THAT FACT - I WOULD LIKE YOU TO MAKE THEM ANSWRE HOW COME I DIDN'T EVEN GET SOME OF THOSE TYPES OF RESPONES? [redacted] you should make it easier to call yor office. how can the mssg say this person can't get calls w no option to leave a message?

Business

Response:

Dear Sir or Madam: Emailmyresume.comis a resume distributionservice. Our records show Mr. [redacted] received 3 responses within 48 hours of hisdistribution being sent. Copies of these responses have been forwarded alongwith the previous response to this complaint referencing the complaint numbergiven to us of ][redacted]. We cannot guarantee responses to the client becausethere are too many outside factors that would determine if a recruiter choosesto respond. The recruiters manage their accounts from the day they become amember of OUf website. It is up to the recruiters to respond to the client oncethe distribution is sent out, with any communications regarding receipt of theresume or positions they are hiring for. Recnliters are also responsible toupdate their accounts on a regular basis so they are not being sent unwantedresumes from the distributions. When the recruiters send a I'espon$e like theones forwarded with our previous response to th.is complaint they are forwardedto the clients email address on file. Our records do not show any emails havebeen returned by Mr. [redacted] email provider. In reference to our contactinformation as mentioned in the latest complaint. We do not show any phoneoutages that would have caused Mr. [redacted] to get a response if not takingcalls". The phone number which is listed on our website is [redacted]We have representatives available to answer the phone between 8:00am-5:00pmEST. Monday through Friday. During the hours we are closed or if allrepresentatives thee busy assisting other callers our voicemail system isfunctioning and checked regularly. I hope this information helps.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have a lot or experience sending out large emails and based on the number of emails they claim they sent I should have had 30 or 40 replies even if the replies simply state that the recruiter is out of the office. It is normal to get at least some response such as we will look at your resume and be in touch if we have a position or we are out of the office and will be back etc. standard type of those responses should be at least 30 or more - even in the range of 100.There is no proof EMAILMYRESUME sent any emails out at all - all you have is what they say.To say that there were 3 emails responses and say that there service was valid is just a load of baloney.I am not making an issue as far as I never said the gteed I would get a job but I feel based on little or no response at all that I question if the resumes were even sent and deem their service totally worthless.They need to comprehend better, I never said anthing about EMAIL MY RESUME returning calls. What do they not understand? They are supposedly in the email business so they would know that you normally get some type of response when mailing to that many recruiters even if it is to say they MEANING THE RECRUITERS THAT SUPPOSEDLY GOT EMAILS THEY WERE SUPPOSE TO SEND are out of office. DO THEY NOT KNOW WHAT AN OUT OF THE OFFICE REPLY IS?? IT'S TOTALLY STANDARD!I insist on my money being refunded as there is no proof they did what they claimed they did.

Regards,

Business

Response:

the business provided to the customer records of email address.