Embarcadero Technologies

On 5/5/The Customer purchased an upgrade license he was not eligible to for even though our online store outlined the criteria for upgradingOur path to resolve this is to charge the difference to the correct product he should have purchasedOur policy is also all sales are final on our online storeStarting on May we were starting a promotion that would have allowed him to be eligible for an upgrade purchase and since we had not sorted out his original purchase I had obtained approval to honor the upgrade license he already purchase and allow him access to use the softwareThe Customer and I have spoken and he is now registered on the Software and the issue is resolvedBest Regards, [redacted] ***Embarcadero Sales Support

On 5/5/16 The Customer purchased an upgrade license he was not eligible to for even though our online store outlined the criteria for upgrading. Our normal path to resolve this is to charge the difference to the correct product he should have purchased. Our policy is also all sales are final on...

our online store. Starting on May 20 we were starting a promotion that would have allowed him to be eligible for an upgrade purchase and since we had not sorted out his original purchase I had obtained approval to honor the upgrade license he already purchase and allow him access to use the software. The Customer and I have spoken and he is now registered on the Software and the issue is resolved. Best Regards,[redacted]Embarcadero Sales Support