Embellish Your Life LLC

In response to complaint [redacted] Revdex.comAs a well respected business women in Delaware and Chester Counties, I've never received a complaintI'm shocked that this situation has gone this farI developed partnerships and have consistent communication with my clientsAfter reading below you will see that multiple attempts after initial order to communicate with my client were made to discuss the success of the accessory retail area and to make appointments to supply him with additional inventory.The following are answers to the complaint.With a new client, I always state that the initial order amount could be $300-for enough inventory to offer their clients a variety and great shopping experienceMinimum reorder is $I try to reach that amount but do not necessarily hold clients to that.I always have enough inventory for my clients to choose fromSome of my clients order $at a time at reorder so it's important to have ample inventoryI recommended summer hats for this particular client which uses up space to keep his initial investment lowerThe pillows are a great gift item and recommended them as well as they create excitement within the display and are only $retailNever did my client mention he wanted to just sell jewelry.I have never had anyone refer to my line as "a less quality brand of jewelry" In fact, it's just the oppositeWomen can't say enough about the quality and price point of the Embellish merchandiseIn a rare instance a ring can change color if the wearer used cleaning products or chemicals or if their acidity/ alkalinity of skin reacts with the finish on itIn that unusual case, credit my client at full amount with their future order.He never called me back after attempts of trying to reach him by phone.I heard from him after I physically visited on Oct to reach out to my client againHe was not thereI explained to receptionist that I'd still like to work with him but haven't heard from him.See copy phone logs, voice message in written form and copies of emails.Time line of events :5/cleaned displays and displayed $of inventory.Follow up phone calls- see attached.Note: return calls as follows:5/confirming appointment5/confirming payment of invoice by receptionistSee check dated 5/# [redacted] in the amount of $682.70Oct physical visitOngoing communication thereafter.See voice mail in written form and emails.2questions come to mind.If he was unhappy then why did he pay balance in full?If there is $left then he has total sales of $wholesale or almost $in sales revenue

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:   This company never once told me that I was purchasing pillows and scarfs for my shelves. She left them there to fill up space until she could return with jewelry. The purpose of buying from this company was to make it easier for us to keep our retail shelves full and up to date. We were purchasing our own inventory at the time from a wholesale company out of NYC before being approached by Embellish. The reason she told us that we would be a good fit is because she personally keeps the shelves up to date and swaps out merchandise that didn't sell. I was never informed of having to purchase more product to have my shelves updated.      As a small local business person we took her word as truth with no written contract. If I were told about this policy and was presented a contract, I would have not chosen to work with this company. 
  As far as the quality of the product she left at my business, I was told that it was far better that what I had currently been selling. My older line of jewelry was silver plated while hers was not. This caused multiple clients to return items due to it changing color and staining their skin. When I informed her about this she told me that there was a better quality that I could purchase that wouldn't change colors and that I would have to purchase more product before she would come in to exchange it. This means that her initial statement was incorrect. This jewelry was not better that what I was previously selling. This leaves my business with a line of jewelry that is simply of poor quality and will not sell off my shelves. My staff won't even sell it out of fear that it will be returned. Yes she left some messages for me, to let me know that she wasn't returning to restock. So there was no reason to respond because she wouldn't budge on her new policy.   I've chosen to donated the line of jewelry to a women's shelter. At least these women can get a couple wears out of it before it turns color.  Regards,
[redacted]

In response to complaint [redacted]  Revdex.com. As a well respected business women in Delaware and Chester Counties, I've never received a complaint. I'm shocked that this situation has gone this far. I developed partnerships and have consistent communication with my clients. After reading below...

you will see that multiple attempts after initial order to communicate with my client were made to discuss the success of the accessory retail area and to make appointments to supply him with additional inventory.The following are answers to the complaint.With a new client, I always state that the initial order amount could be $300-800 for enough inventory to offer their clients a variety and great shopping experience. Minimum reorder is $150. I try to reach that amount but do not necessarily hold clients to that.I always have enough inventory for my clients to choose from. Some of my clients order $1000 at a time at reorder so it's important to have ample inventory. I recommended summer hats for this particular client which uses up space to keep his initial investment lower. The pillows are a great gift item and recommended them as well as they create excitement within the display and are only $12 retail. Never did my client mention he wanted to just sell jewelry.I have never had anyone refer to my line as "a less quality brand of jewelry" In fact, it's just the opposite. Women can't say enough about the quality and price point of the Embellish merchandise. In a rare instance a ring can change color if the wearer used cleaning products or chemicals or if their acidity/ alkalinity of skin reacts with the finish on it. In that unusual case, 1 credit my client at full amount with their future order.He never called me back after 11 attempts of trying to reach him by phone.I heard from him after I physically visited on Oct 18 to reach out to my client again. He was not there. I explained to receptionist that I'd still like to work with him but haven't heard from him.See copy phone logs, voice message in written form and copies of emails.Time line of events :5/2 cleaned displays and displayed $682.70 of inventory.Follow up 11 phone calls- see attached.Note: 2 return calls as follows:5/3 confirming appointment5/25 confirming payment of invoice by receptionistSee check dated 5/25 #[redacted] in the amount of $682.70Oct 18 physical visitOngoing communication thereafter.See voice mail in written form and emails.2questions come to mind.If he was unhappy then why did he pay balance in full?If there is $296 left then he has total sales of $386.70 wholesale or almost $800 in sales revenue.