I have never in my life lived anywhere so horribleI have lived here all of seven months and these people have made my life a living hellLet me start with the water bugs aka [redacted] roaches in my unitThey sent pest control to my apartment five times and counting and I still to this day have this issueit is embrassing and disgustingThe office staff is rude and unprofessional all of them except for the new girl bless her heartMy light went out on the microwave oh we don't fix that after ninety days it's on youReally and I pay you a month for a damn one bedroom but you can't replace the lightThe dishwasher doesn't look as if it's closed it looks as if a piece is missing when I called this is what they told meOh we replaced the dishwasher and when we replaced it they forgot to order the partOnly for maintenance to come down and say they all look like thisYea I call bull [redacted] all dayNot to mention don't put your heels on til you get to your car is the email I
Re: Revdex.com Complaint ID: [redacted] ( [redacted] ) We understand that this resident has requested to be released from his Lease Contract early and without penalty due to his apartment (once constructed) not having a gate installed on the patio and a little over months after he moved in, a street light was installed near his bedroom windowThe resident leased the apartment on May 5, based on the following site map and floor plan - See Attachment At the beginning of July, he toured the property and saw the exterior of the apartment expressing that he thought there would be a gate and he was upset that there wasn't oneAt that point, he was given the chance to take a different apartment or cancel altogetherHe was also made aware of our Day Guarantee program that allows a resident to early terminate the Lease Contract within days of moving in if not satisfied A few days later, he cancelled but then decided to go ahead and move in after allMid-July he was notified that construction was not going to be ready for his move in date of July 18th and had been pushed back to the 251hA Construction Addendum had been signed in May explaining that this possible situation could occurThe move in occurred on July 25th as plannedFriday, November 7th, a pole light was installed near the building per the construction scheduleSaturday, November 8th, the resident reported that the light shined into his bedroomMonday, November 10th, the resident and I had a meeting about the light and I reassured him that I'd investigate it with constructionI also discussed the option of installing black out curtains and / or intra-community transfer if he was still unhappyThat day construction discovered the light was installed incorrectly and scheduled the electrician to fix it ASAPTuesday, November 11th, one of my agents advised the resident that the electricians would fix the light the next day and he could take a credit of days off his rent payment for DecemberThis was to compensate for Friday, November 71h (installation of the light) to Wednesday, November 12th (repairs to the light)She also discussed the option of putting up black out curtains if the light still bothered him once the electricians fixed the lightA credit for the days of rent was issued in DecemberWhile we strive to provide good customer service and keep our residents happy, unfortunately, his request to be released without penalty cannot be approvedHowever, I have discussed an intra-community transfer with the resident and would be happy to have that conversation again to hopefully find an alternative apartment on property that would meet his needsThe resident has had conversations with staff members about possibly transferring to a two bedroom apartment onsite because his current apartment is too smallWe may be able to work with him on the transfer fees that are normally associated with intra-community transfers whether he chose a one bedroom or two bedroom, if he decides to transfer within the communityWe would like to resolve this issue and make the resident happy within reason [redacted] [redacted]
I have never in my life lived anywhere so horribleI have lived here all of seven months and these people have made my life a living hellLet me start with the water bugs aka *** roaches in my unitThey sent pest control to my apartment five times and counting and I still to this day have this issueit is embrassing and disgustingThe office staff is rude and unprofessional all of them except for the new girl bless her heartMy light went out on the microwave oh we don't fix that after ninety days it's on youReally and I pay you a month for a damn one bedroom but you can't replace the lightThe dishwasher doesn't look as if it's closed it looks as if a piece is missing when I called this is what they told meOh we replaced the dishwasher and when we replaced it they forgot to order the partOnly for maintenance to come down and say they all look like thisYea I call bull *** all dayNot to mention don't put your heels on til you get to your car is the email I
*** owned the *** in Nashville, TN before they recently sold it to a new management companyI signed a lease while it was under ***’s managementShortly after moving in, they advertised a $referral bonus to any resident that refers a new residentI brought my friend in and toured the apartments with her and one of the leasing agents at the time (***)That same day, my friend and I sat at a computer at the *** and filled out her applicationWe asked *** several times if everything was handled that needed to be in terms of the referral bonus, or if there was anything else we needed to do, and we were assured that everything was good to goMy friend moved in a couple weeks later, in May of I was patient in waiting for my referral bonus, and would occasionally ask about it’s statusThe employees in the leasing office would ask for my and my friend’s information, check our files, and tell me that the bonus is coming, but they do not know whenSoon
we moved to SA in June of and signed a lease at Dwell at LegacyAt first glance everything was near perfectThe complex has a friendly staff, great amenities, etcAfter a few months in our apt we notice minor disturbing details such as the cheaply painted walls, (if you rub against the wall the paint literally will come off), sloppy caulking, and the fact you can hear your upstairs neighbors flush their toilet every timeMore so, a water pipe broke and flooded our apt (***) and the apt below us & caused 18k worth of damages The regional management handle the situation poorly We’ve moved to a different apt (not by choice)In building six, second floor with a poor view and smaller rooms and closetsWe were told the complex did not have any 2brd vacancies available( they could’ve upgraded us a 3brd apt but they declined) In our new apt master bedroom closet we noticed the roof looked as if it had a previous repairThree weeks later our roof began to leak AGAIN! We w
I live in Dwell at Legacy apartment which is managed by Embrey, I got noise problem for more than one month, I complained many times to the onsite manage team but they don't take any efficient action to help me fix the problem, and they asked me to transfer and pay for the moving fee myselfI was tortured everyday by the noise and I feel I am treated unfairI am pretty upset about their service
With respect to the *** ** *** Apartments in ***, I was forced to move due to extreme conditions in my school districtI have followed the conditions for early release of my lease, but this apartment complex did not allow for a final walk through of the apartment even though I was available and requested to do soAfter I already moved to *** ***, they sent me a bill for extraneous repairs that really amount to wear and tear and not damage to the apartmentThey also did not provide a copy of the mocondition reportIt seems that they are now harassing me for the money and keep adding charges even though I already moved out
Hi there, I wanted to learn how to confirm with you, this situation has been resolved. What documentation do you need to confirm this? We are transferring this resident to another apt within the property, and paying for her moving expenses. ...
Re: Revdex.com Complaint ID: [redacted] ([redacted])
We understand...
that this resident has requested to be released from his Lease Contract early and without penalty due to his apartment (once constructed) not having a gate installed on the patio and a little over 3 months after he moved in, a street light was installed near his bedroom window.
The resident leased the apartment on May 5, 2014 based on the following site map and floor plan - See Attachment
At the beginning of July, he toured the property and saw the exterior of the apartment expressing that he thought there would be a gate and he was upset that there wasn't one. At that point, he was given the chance to take a different apartment or cancel altogether. He was also made aware of our 30 Day Guarantee program that allows a resident to early terminate the Lease Contract within 30 days of moving in if not satisfied.
A few days later, he cancelled but then decided to go ahead and move in after all.
Mid-July he was notified that construction was not going to be ready for his move in date of July 18th and had been pushed back to the 251h. A Construction Addendum had been signed in May explaining that this possible situation could occur. The move in occurred on July 25th as planned.
Friday, November 7th, a pole light was installed near the building per the construction schedule. Saturday, November 8th, the resident reported that the light shined into his bedroom.
Monday, November 10th, the resident and I had a meeting about the light and I reassured him that I'd investigate it with construction. I also discussed the option of installing black out curtains and / or intra-community transfer if he was still unhappy. That day construction discovered the light was installed incorrectly and scheduled the electrician to fix it ASAP.
Tuesday, November 11th, one of my agents advised the resident that the electricians would fix the light the next day and he could take a credit of 6 days off his rent payment for December. This was to compensate for Friday, November 71h (installation of the light) to Wednesday, November 12th (repairs to the light). She also discussed the option of putting up black out curtains if the light still bothered him once the electricians fixed the light.
A credit for the 6 days of rent was issued in December.
While we strive to provide good customer service and keep our residents happy, unfortunately, his request to be released without penalty cannot be approved. However, I have discussed an intra-community transfer with the resident and would be happy to have that conversation again to hopefully find an alternative apartment on property that would meet his needs. The resident has had conversations with staff members about possibly transferring to a two bedroom apartment onsite because his current apartment is too small. We may be able to work with him on the transfer fees that are normally associated with intra-community transfers whether he chose a one bedroom or two bedroom, if he decides to transfer within the community.
We would like to resolve this issue and make the resident happy within reason.
[redacted] [redacted]
I have never in my life lived anywhere so horribleI have lived here all of seven months and these people have made my life a living hellLet me start with the water bugs aka [redacted] roaches in my unitThey sent pest control to my apartment five times and counting and I still to this day have this issueit is embrassing and disgustingThe office staff is rude and unprofessional all of them except for the new girl bless her heartMy light went out on the microwave oh we don't fix that after ninety days it's on youReally and I pay you a month for a damn one bedroom but you can't replace the lightThe dishwasher doesn't look as if it's closed it looks as if a piece is missing when I called this is what they told meOh we replaced the dishwasher and when we replaced it they forgot to order the partOnly for maintenance to come down and say they all look like thisYea I call bull [redacted] all dayNot to mention don't put your heels on til you get to your car is the email I
Re: Revdex.com Complaint ID: [redacted] ( [redacted] ) We understand that this resident has requested to be released from his Lease Contract early and without penalty due to his apartment (once constructed) not having a gate installed on the patio and a little over months after he moved in, a street light was installed near his bedroom windowThe resident leased the apartment on May 5, based on the following site map and floor plan - See Attachment At the beginning of July, he toured the property and saw the exterior of the apartment expressing that he thought there would be a gate and he was upset that there wasn't oneAt that point, he was given the chance to take a different apartment or cancel altogetherHe was also made aware of our Day Guarantee program that allows a resident to early terminate the Lease Contract within days of moving in if not satisfied A few days later, he cancelled but then decided to go ahead and move in after allMid-July he was notified that construction was not going to be ready for his move in date of July 18th and had been pushed back to the 251hA Construction Addendum had been signed in May explaining that this possible situation could occurThe move in occurred on July 25th as plannedFriday, November 7th, a pole light was installed near the building per the construction scheduleSaturday, November 8th, the resident reported that the light shined into his bedroomMonday, November 10th, the resident and I had a meeting about the light and I reassured him that I'd investigate it with constructionI also discussed the option of installing black out curtains and / or intra-community transfer if he was still unhappyThat day construction discovered the light was installed incorrectly and scheduled the electrician to fix it ASAPTuesday, November 11th, one of my agents advised the resident that the electricians would fix the light the next day and he could take a credit of days off his rent payment for DecemberThis was to compensate for Friday, November 71h (installation of the light) to Wednesday, November 12th (repairs to the light)She also discussed the option of putting up black out curtains if the light still bothered him once the electricians fixed the lightA credit for the days of rent was issued in DecemberWhile we strive to provide good customer service and keep our residents happy, unfortunately, his request to be released without penalty cannot be approvedHowever, I have discussed an intra-community transfer with the resident and would be happy to have that conversation again to hopefully find an alternative apartment on property that would meet his needsThe resident has had conversations with staff members about possibly transferring to a two bedroom apartment onsite because his current apartment is too smallWe may be able to work with him on the transfer fees that are normally associated with intra-community transfers whether he chose a one bedroom or two bedroom, if he decides to transfer within the communityWe would like to resolve this issue and make the resident happy within reason [redacted] [redacted]
I have never in my life lived anywhere so horribleI have lived here all of seven months and these people have made my life a living hellLet me start with the water bugs aka *** roaches in my unitThey sent pest control to my apartment five times and counting and I still to this day have this issueit is embrassing and disgustingThe office staff is rude and unprofessional all of them except for the new girl bless her heartMy light went out on the microwave oh we don't fix that after ninety days it's on youReally and I pay you a month for a damn one bedroom but you can't replace the lightThe dishwasher doesn't look as if it's closed it looks as if a piece is missing when I called this is what they told meOh we replaced the dishwasher and when we replaced it they forgot to order the partOnly for maintenance to come down and say they all look like thisYea I call bull *** all dayNot to mention don't put your heels on til you get to your car is the email I
*** owned the *** in Nashville, TN before they recently sold it to a new management companyI signed a lease while it was under ***’s managementShortly after moving in, they advertised a $referral bonus to any resident that refers a new residentI brought my friend in and toured the apartments with her and one of the leasing agents at the time (***)That same day, my friend and I sat at a computer at the *** and filled out her applicationWe asked *** several times if everything was handled that needed to be in terms of the referral bonus, or if there was anything else we needed to do, and we were assured that everything was good to goMy friend moved in a couple weeks later, in May of I was patient in waiting for my referral bonus, and would occasionally ask about it’s statusThe employees in the leasing office would ask for my and my friend’s information, check our files, and tell me that the bonus is coming, but they do not know whenSoon
we moved to SA in June of and signed a lease at Dwell at LegacyAt first glance everything was near perfectThe complex has a friendly staff, great amenities, etcAfter a few months in our apt we notice minor disturbing details such as the cheaply painted walls, (if you rub against the wall the paint literally will come off), sloppy caulking, and the fact you can hear your upstairs neighbors flush their toilet every timeMore so, a water pipe broke and flooded our apt (***) and the apt below us & caused 18k worth of damages The regional management handle the situation poorly We’ve moved to a different apt (not by choice)In building six, second floor with a poor view and smaller rooms and closetsWe were told the complex did not have any 2brd vacancies available( they could’ve upgraded us a 3brd apt but they declined) In our new apt master bedroom closet we noticed the roof looked as if it had a previous repairThree weeks later our roof began to leak AGAIN! We w
I live in Dwell at Legacy apartment which is managed by Embrey, I got noise problem for more than one month, I complained many times to the onsite manage team but they don't take any efficient action to help me fix the problem, and they asked me to transfer and pay for the moving fee myselfI was tortured everyday by the noise and I feel I am treated unfairI am pretty upset about their service
With respect to the *** ** *** Apartments in ***, I was forced to move due to extreme conditions in my school districtI have followed the conditions for early release of my lease, but this apartment complex did not allow for a final walk through of the apartment even though I was available and requested to do soAfter I already moved to *** ***, they sent me a bill for extraneous repairs that really amount to wear and tear and not damage to the apartmentThey also did not provide a copy of the mocondition reportIt seems that they are now harassing me for the money and keep adding charges even though I already moved out
Hi there, I wanted to learn how to confirm with you, this situation has been resolved. What documentation do you need to confirm this? We are transferring this resident to another apt within the property, and paying for her moving expenses. ...
Thank you. [redacted] | Regional Manager
Embrey Management Services, Ltd. [redacted] Fax: 210.826.3661 | Office: 210.804.5265 [email protected] | www.EmbreyDC.com
Re: Revdex.com Complaint ID: [redacted] ([redacted])
We understand...
that this resident has requested to be released from his Lease Contract early and without penalty due to his apartment (once constructed) not having a gate installed on the patio and a little over 3 months after he moved in, a street light was installed near his bedroom window.
The resident leased the apartment on May 5, 2014 based on the following site map and floor plan - See Attachment
At the beginning of July, he toured the property and saw the exterior of the apartment expressing that he thought there would be a gate and he was upset that there wasn't one. At that point, he was given the chance to take a different apartment or cancel altogether. He was also made aware of our 30 Day Guarantee program that allows a resident to early terminate the Lease Contract within 30 days of moving in if not satisfied.
A few days later, he cancelled but then decided to go ahead and move in after all.
Mid-July he was notified that construction was not going to be ready for his move in date of July 18th and had been pushed back to the 251h. A Construction Addendum had been signed in May explaining that this possible situation could occur. The move in occurred on July 25th as planned.
Friday, November 7th, a pole light was installed near the building per the construction schedule. Saturday, November 8th, the resident reported that the light shined into his bedroom.
Monday, November 10th, the resident and I had a meeting about the light and I reassured him that I'd investigate it with construction. I also discussed the option of installing black out curtains and / or intra-community transfer if he was still unhappy. That day construction discovered the light was installed incorrectly and scheduled the electrician to fix it ASAP.
Tuesday, November 11th, one of my agents advised the resident that the electricians would fix the light the next day and he could take a credit of 6 days off his rent payment for December. This was to compensate for Friday, November 71h (installation of the light) to Wednesday, November 12th (repairs to the light). She also discussed the option of putting up black out curtains if the light still bothered him once the electricians fixed the light.
A credit for the 6 days of rent was issued in December.
While we strive to provide good customer service and keep our residents happy, unfortunately, his request to be released without penalty cannot be approved. However, I have discussed an intra-community transfer with the resident and would be happy to have that conversation again to hopefully find an alternative apartment on property that would meet his needs. The resident has had conversations with staff members about possibly transferring to a two bedroom apartment onsite because his current apartment is too small. We may be able to work with him on the transfer fees that are normally associated with intra-community transfers whether he chose a one bedroom or two bedroom, if he decides to transfer within the community.
We would like to resolve this issue and make the resident happy within reason.
[redacted] [redacted]