EMBROID ME

Tell us why here...Good Day We are aware of Ms [redacted] 's issue We have discussed sizing with her via Liva Chat We even asked her to call us to discuss when placing an order We are here to assist our customers The reason the customer continues to have store credit is because on her first order [redacted] $ She obtained her Return authorization online and selected Store Credit Then on the customer's 2nd order [redacted] she used her store credit of $ and return items again selecting store credit which was issued for $ Third order [redacted] was paid with a credit card no store credit was used Fourth Order [redacted] was paid for using the store credit of $on an order with the value so a remaining store credit of $ [redacted] At no time was the customer shorted The customer needs to keep in mind that she used a 10% off coupon on order [redacted] Subtotal - $115.80Coupon -$11.59Shipping $0Store Credit - store credit [redacted] Total = charged to the credit card ending in 9164Customer returned items [redacted] $[redacted] $23.95MS-S$23.95SUBTOTAL $85.85COUPON USED - 8.89TOTAL 77.27I hope this makes sense on where her $may be Did not take the coupon into effect.RegardsKiki Subtotal$29.95Coupon(News)- $11.58Shipping$0.00Giftcard(1346789ABCEFGHJNPQRSTVWXY)- $12.56Total$18.37If the customer has questions about store credit

did not refund correct amount

As you can see from the attached screen shot of the order confirmation received, there was never any communication from Yandy.com that the order I placed would not be fulfilled in the manner with which I ordered: no time disputes, no shoes shipped separately, nothing!In addition, the next attachment shows the screen shot of the shoe I ordered FROM YANDY.COM'S OWN WEBSITE does not indicate there would be any delays or separate shipment for shoesIt simply prompts a customer to select the color, size, and add to the cartNo other disclaimer as the Yandy.com representative falsely claims in her responseIt is indeed true that the customer service representative, Sara, hung up on me! Administration should listen closely to the callBeing dishonest is not the right way to go, especially in a response to a Revdex.com complaint.In terms of the shoes, for the representative responding to this Revdex.com complaint, Kiki, to simply assume that I could have replaced the shoes with something else is inappropriate as it is not her placeThe point was that I purchased an entire ensemble, paid for it, paid the additional UPS 2-Day shipping cost which was contingent upon the subtotal price of ALL of the merchandise, including the shoesI was NEVER refunded, at minimum, for the difference in that shipping costI am not disputing the rest of the items receivedWhat is in dispute is charging a customer for something not receivedThe company, Yandy.com, took it upon themselves to call to cancel shipment of the shoes which I was told would arrive that MondayIn all, Yandy customer service rep hung up, refused to refund for a paid shipment knowing the entire order would be shipped, and called the shipper to cancel deliveryPoor customer service all around, and fraud has been committedIt is not right!I deserve an apology for the representative, Sara, who hung up on me without completing the callIn all customer service interactions, when a call is concluding, the representative would ask "have I resolved all of your concerns today?", "Is there anything else I can help you with?", or a simple "Thank you (or Goodbye)"Absolutely NONE of that rhetoric took place during the call which would indicate a conclusion, nor did I say goodbyeAs a first time customer of Yandy.com this is not a good impressionOnce again, all I am asking for and disputing is the additional shipping charge because the order was placed in its entirety and there was no email or no further communication from Yandy.com which stated that the shoe would not be arriving with the rest of the items orderedI was only made aware of the problem once the order arrived and I saw the note on the packaging slip stated the item would ship separatelyIf so, I would have immediately cancelled the orderOnce again, please see attached email confirmation and online ordering screen which does not reflect any of the things the Yandy.com representative is now stipulating in her response.Please stop fraudulent practices and scamming customersPlease, please do the right thing and refund the shipment charge as I did not get my entire order as placed, and if I had been notified of the issues now being addressed, the order would have been cancelledI hope we can resolve this issue and I can become a Yandy.com customer once again and not have this incident be my only experience with Yandy.comThank you

Ms M*** Order was refunded correctly The item's full price is $ at the time of purchase you used a promo code to get 25% off You only paid $ $- $(25%) = $24.67As our policy states if you use our return label we deduct $from your refund. Please clarify how the refund is incorrect Attached below are copies of your original charge. $- $= $Original Payment + $Customer Jul 29th, 10:597CC7B8E35F095DF91854D852A5DED4175853A The amount we refunded you today when we processed your order was correct. Original chargeSubtotal$39.90Coupon (friendsandfamily25)- $9.98Shipping$6.95Total$

Your shipping of $has been refunded.It usually takes your bank 2-business days to post on your account.I hope you are satisfied with the closure of the issue.RegardsKiki

did not refund correct amount.

Attached are copies of the voided charges that Renee O** claim Yandy has lied about.  We understand the issue of the funds being releases.  On average banks release the funds in 2-3 business days it can take longer depending on the bank.   Renee's bank also explained it is a process.

Tell us why here...Good Day We are aware of Ms.  [redacted]'s issue.   We have discussed sizing with her via Liva Chat.  We even asked her to call us to discuss when placing an order.   We are here to assist our customers.     The reason the...

customer continues to have store credit is because on her first order [redacted]  $12.56.  She obtained her Return authorization online and selected Store Credit.   Then on the customer's 2nd order [redacted] she used her store credit of $ 12.56 and return 4 items again selecting store credit which was issued for $77.27.   Third order [redacted] was paid with a credit card no store credit was used.     Fourth Order [redacted] was paid for using the store credit of $77.27 on an order with the value 73.90 so a remaining store credit of $3.37 [redacted] At no time was the customer shorted.  The customer needs to keep in mind that she used a 10% off coupon on order [redacted]Subtotal - $115.80Coupon -$11.59Shipping  $0Store Credit -12.56  store credit [redacted]Total = 91.65 charged to the credit card ending in 9164Customer returned 3 items[redacted] $37.95[redacted] $23.95MS-S823 $23.95SUBTOTAL $85.85COUPON USED  - 8.89TOTAL 77.27I hope this makes sense on where her $5 may be.   Did not take the coupon into effect.RegardsKiki Subtotal$29.95Coupon(News)- $11.58Shipping$0.00Giftcard(1346789ABCEFGHJNPQRSTVWXY)- $12.56Total$18.37If the customer has questions about store credit

[redacted]Your situation has been top of mind for Yandy.  We know what an inconvenience the situation is.   We apologize that there was a pre authorization transaction on your account without the creation of an order.  We immediately voided the preauthorization.   We attempted to work...

with your bank to have the voided funds immediately released.  As discussed by your bank and Yandy it can take several business days for the funds to post back on your account.  Unfortunately we are at the will of the bank processes.   Yandy has provided proof of the voided transaction for you and your bank.    We wish there is more we could do to remedy this situation. As for the 2nd the order you place through Amazon Pay you are able to refuse the package for refund.   We will refund you in full when the items are returned to Yandy. Renee again we apologize for the inconvenience.

I do apologize the customer is disappointed.However since there is not name or order # on the complaint is it difficult to address the issues specifically.I can say that on every Yandy online purchase the customer has to check off that they read and agreed to our Return Policies before the order can be completed.  We off full disclosure before the transaction is completed.   It is the customer's responsibility to read and  address any concerns before completing the order.  it can be read online at http://www.yandy.com/Return-Policy is the link.  I have copied the complete policy below. As for the what Amazon does Yandy is no Amazon.  We have our policy and procedures and cannot be compared to a retailer that does not follow the same rules of any other company.  Amazon is a trend setter and someday all retailers may follow their policies. But at this time Yandy clearly states our policies prior to purchase. It sounds like this customer did not take the time to research us.   We committed no wrong doing.   Again I cannot be specific because I do not know this exact case. RegardsKikiYANDY RETURN AND EXCHANGE POLICYHalloween Return Policy - September 1st - October 31stIn order to process and deliver your Halloween costume and accessories promptly, all purchases made between September 1st and October 31st can be returned for store credit only. (For more details see the respective FAQ below.)We hope you enjoy your new Yandy merchandise, but if you are not satisfied, we will gladly help you return your new and unworn item(s) for store credit, refund, or exchange. If you purchased the item(s) in the last thirty (30) days, you can initiate a return online, otherwise, please call our friendly customer service team. To begin the process, please initiate a Return Authorization and acquire a Return Authorization Number (RA#) by clicking the link:www.yandy.com/returnauthorization. If you are unable to obtain a RA# online, you must call Yandy customer service for an RA#, or, your return will be refused upon delivery.If you have any questions or concerns about returning an item, our friendly customer service team will be happy to help you, please call [redacted] email, or chat us.There are separate return/exchange policies in place for Holiday items (Halloween, Christmas, Valentine’s Day). Please see the respective FAQ’s below.In order to process and deliver your Halloween costume and accessories promptly, all purchases made between September 1st and October 31st can be returned for store credit onlyPlease immediately try on the main portion of your costume to ensure it fits properly. Please do not try on any panties, stockings or accessories until you know the costume fits properly.Due to heavy volumes at Halloween, returned costumes can take up to 14 business days to process. Your Store Credit will not be available until your return is processed. Store Credit can be applied to any product we offer. Store Credit cannot be applied to an existing order. Store Credit must be used at the time of purchase.HELPFUL TIPS:Please inspect your package once you receive it. In the rare case there is a damaged item, missing item or an incorrect item in your package please contact us as soon as possible after receiving your package so we can address and correct any problems.Please try on the main portion of your item to ensure it fits properly. We are happy to accept returns of items in new and unworn conditionPlease insure any shoe returns are sent back in their original packaging. Please do not apply tape or labels directly to the shoe boxes, wrap in a shipping paper or in a shipping carton.Since our customer is responsible for return shipping fees to Yandy, we strongly recommend adding delivery confirmation and/or signature confirmation to your return shipments so you be sure it was delivered back to Yandy, as we can’t be responsible for any packages lost in shipment.YANDY RETURN POLICY FAQHow do I obtain a Return Authorization Number / RA#? ›Eligible Holiday Gift items purchased between November 21, 2014 December 31, 2014 must be post marked by January 7, 2015, Eligible items can be returned for exchange, store credit, or refund. The items must be in their original unworn condition with original packaging.If you are unable to obtain a return authorization number online you must call Yandy Customer Care for a RA# or your package will be refused upon delivery.Check your merchandise. Please make sure the items are in their original new and unworn condition and that you have the complete original packaging.Go to the return authorization (RA) page on our website: www.yandy.com/returnauthorization to initiate a Return Authorization.Have your Order ID Number and ship-to Zip Code available.Decide if you want to exchange the item or if you prefer store credit or a refund.If you want to exchange your item(s) make sure you have the SKU#, size, and color of the new item(s).Follow the Return Authorization prompts to complete the online process.Print the Return Authorization form and place it inside the package along with the item(s) being returned or exchanged. A copy is also emailed to you.Address the return package as stated on you RA# paperwork.If you are unable to print the Return Authorization please handwrite the information that is on your screen on to a piece of paper. Be sure to include your RA number.If no Return Authorization is visible on the outside of the package, the package will be refused and it will be returned to you at your cost (charged by the shipper).The customer will be responsible for shipping the items (and associated shipping charges) back to Yandy. Please use whatever shipping method you prefer. We strongly recommend adding delivery confirmation and/or signature confirmation to all return packages as Yandy is not responsible for any packages that are not delivered.When returning an item(s) to Yandy you should address the package as follows to insure proper receipt and processing:Yandy RA#______[redacted]
[redacted]What is the Halloween Return Policy? ›In order to process and deliver your Halloween costume and accessories promptly, all purchases made between September 1st and October 31st can be returned for store credit onlyPlease inspect your package once you receive it. In the rare case that there is a damaged item, missing item or an incorrect item in your package we require that you contact us within 48 hours after receiving your package.Please immediately try on the main portion of your costume to ensure it fits properly. Please do not try on any panties, stockings or accessories until you know the costume fits properly.In the event that your costume does not meet your needs, without delay, go to our website and click on the Customer Service Link or the Return Policy Link on the top or very bottom of the web page. Please follow the Return Policy directions. The required paper work must be enclosed in your return package for the items to be accepted. This is an online process.Due to heavy volumes at Halloween, returned costumes can take up to 14 business days to process. Your Store Credit will not be available until your return is processed. Store Credit can be applied to any product we offer. Store Credit cannot be applied to an existing order. Store Credit must be used at the time of purchase.Please see below for additional terms and conditionsWhat is the Christmas Return Policy? ›What is the Valentine's Day Return Policy? ›Can I Return or Exchange All merchandise? ›Items purchased from Yandy are eligible for return or exchange as long as they are in their original unworn condition, with all pieces/accessories, and in their original packaging.Please see Yandy's Return and Exchange Policy for additional terms and conditions.What is not eligible to be returned to Yandy? ›Yandy does not accept returns of items that have been worn or subjected to destructive conditions.Items not returned in original condition are not eligible for refund, store credit, or exchange. In addition, Yandy does not accept returns of:Items that have been worn.Items that have been laundered.Items with tags removed.Items that smell of cigarette smoke, body odor or perfume.Items that have lotion or body glitter on them.Items that have human & animal/pet hair on them.Items that are soiled or stained.Items not returned in original packaging.Sale or Clearance Items. This means you cannot return a clearance item due to dislike, quality, sizing, or color. It is a final Sale.The above items that are not eligible for returns and will be returned back to the customer at the customer's expense.How can an international customer complete a return? ›Please contact Yandy customer service at [email protected] so we can email you Return Authorization number. Please note international customers are responsible for the shipping fees on any exchanged products-$7.95 basic flat rate international service. You can upgrade to other shipping method for an additional fees. All other return terms and conditions are the same for international customers.Can I return items on an order I already did an exchange or return on? ›You can exchange or return multiple items on an order but you cannot make multiple exchanges on the same order. We can only issue one RA# per order. You cannot make repeated returns on the same order.What is Original Packaging? ›Original tagsInsert cards>Vinyl Hanging Snap Bags with Photo InsertBar code identificationSticker labelsBoxes / CartonsPlastic packagingWhat if I cannot obtain a Return Authorization online? ›If you cannot obtain a return authorization online please contact Yandy Customer Care [redacted] Please do not ship your return back to Yandy without first obtaining an RA#. Packages without a valid RA# will be refused at the shipping dock.Can I return only a portion of an item set ›?No, all items have to be returned as a complete set (just as they were purchased) in the original unworn condition and original packaging.Can I return shoes or boots? ›If the boots or shoes you purchased do not fit they can be returned or exchanged if they are unworn and in the original packaging, within 30 (thirty) days of the purchase date. Shoes not shipped in their original packaging or if the packaging that is damaged or marred due to improper shipping by the customer is subject to a $10.00 repackaging fee Please note do not apply tape or labels directly to the shoe boxes, wrap in a shipping paper or in a shipping carton.How do I get reimbursed for my returned merchandise? ›When returned merchandise is received, you may either exchange the product(s) for other merchandise, have the merchandise amount refunded to the credit card used to make the original transaction, or receive a Yandy store credit. The original shipping and handling charges are non-refundable. Refunds and store credit are for merchandise only.What is a store credit? ›A store credit is a unique gift card number that is emailed to you. You can use it to purchase any item at Yandy. A store credit never expires.How long does it take to process my Return or Exchange? ›Returns and exchanges are generally processed by Yandy within 24 hours of receipt. Please note, during seasonally high volume periods (such as Halloween Christmas, and Valentine’s Day) it can take up to 15 days to process a customer return.How will I know Yandy received my return or exchange? ›Yandy will email you when your exchange or return has been processed. The email is sent to the email address on the order.How long does it take for my credit card to be refunded when return an item? ›On average, a refund posts to an account within 2-5 business days after Yandy processes the conditions that allow them the right to take 3-4 weeks to credit your account with a refunded amount. If you have any questions concerning when your refund will post to your account, after we have processed the refund, you must contact your credit card company or bank.Do I have to pay for the shipping costs back to Yandy? ›Yes, the customer is responsible for all shipping costs incurred when returning any merchandise to Yandy. Yandy strongly recommends adding delivery confirmation and/or signature confirmation to all return shipments as Yandy can’t be responsible for any packages that are not received/delivered. It is the customer's responsibility to research any package that is not received.Do I have to pay for the shipping cost for my new exchanged item from Yandy? ›No, Yandy will ship your newly exchanged item free of charge. The items will be shipped flat rate (2 -5 business days). If you are in need of expedited shipping the customer will have to pay for additional shipping charges for the upgraded.Why was my return package refused by Yandy and returned to me? ›All packages shipped/delivered to Yandy must have a valid RA# clearly printed/written on the outside of the package. Any packages that arrive without a valid RA# will be refused and the carrier will return to you.Yandy has the right to refuse any package or merchandise for the following reasons:No Return Authorization Number / RA# on the outside of the packagePast the Standard 15 day Return/Exchange Policy or the posted Holiday Return PolicyAn ineligible return item (please see not eligible for return list)Unable to accept do to condition of item.Not in original packagingA clearance / discounted itemWhat if my order is received incomplete or an item is defective? ›Contact Yandy Customer Care immediately with your Order # and SKU#. Check to make sure themissing item(s) were included on the packing slip. In the rare case there is a damaged, missing, or incorrect item(s) in your package we require that you contact us within 48 hours after receiving the delivery. If no attempt to contact us via telephone, email, or Live Chat is made regarding the damaged/missing items within 48 hours, all items will be deemed correct &received.Can I cancel or modify an order? ›What address do I ship my return to?Yandy RA#________[redacted]What if I am unable to Locate my Delivered Package?Yandy needs to be contacted within 5 business days of the posted delivery date documented on the UPS or USPS tracking systems. International shipping methods vary.It is the customer's responsibility to track and locate their delivered package. If you are unable to locate your delivered package, you must contact Yandy Customer Care immediately for a shipping claim to be initiated.Your Order Confirmation will provide you with the delivery dates, and ability to track your package via the UPS or USPS tracking systems.There is a limited time frame to file a claim for missing parcels. If the claim time frame has passed, Yandy is limited in our ability to take action. Please note, the shipping address must be correct to file a claim.What if I entered my shipping information incorrectly or missing information?Yandy ships all orders to the shipping address provided by the customer at the time of order. Yandy’s system, as well as Pay Pal accounts, offer the customer the opportunity to update or change the shipping address prior to completing the order online. If the customer does not properly update the shipping address before completing the order Yandy must be immediately contacted to determine if the information can be corrected prior to shipment. Yandy is proud to ship most orders the same day, and if we are not notified within an hour of the order being placed, it is highly unlikely that a correction can be made prior to the order being shipped. If the package has already shipped, there are limited options to correct, but our Customer Care team we will go over those options to assist in getting your order delivered correctly.Customers are responsible for submitting the complete required address information:Resident nameApartment numbersUniversity NamesDorm Numbers / Campus mail box numbersCompany/Business NamesC/O residentIf you are shipping the order to an address where you are not listed as a legal resident, the package will most likely will be returned to Yandy as undeliverable. UPS, USPS- United States Postal Service, International Post or private courier will not deliver packages to a given address unless the package is addressed to the known resident. As a result, if you are shipping the order to an address that belongs to a boyfriend, girlfriend, or someone else, please address the shipment as "In Care of or C/O” the resident at that shipping address. If you are shipping to a business, the address must include the business name along with the customer's name.Yandy's uses computerized tools to create and print shipping labels based on the zip code/ postal code. If an incorrect zip or postal code is entered, the shipping label may be created incorrectly. Yandy is not responsible for any additional charges needed to reship or retrieve a package. Yandy is not responsible for any lost packages where the address provided was incorrect.If your package is returned to Yandy, there is a $5.95 domestic, $7.95 International, fee to have the package reshipped with basic service. You can upgrade to other shipping method for an additional fees.If a customer no longer wants to receive the package after submitting incorrect address information, Yandy will only refund the merchandise amount when the package is returned to Yandy. The shipping fee will not be refunded.

Tell us why here...We do appreciate your purchase.  I am concerned with your reference to contacting us to cancel the order.  I see you order [redacted]1 was placed 10/12/16 5:57 AM Pacific Time.    I do not show any contact made to [redacted] concerning order [redacted]1 until 10/25/16...

12:46 PM Pacific Time.    Your order delivered on 10/17/16 at 4:37 PM EST your local time.  However, you did contact [redacted] on 10/12/16 at 12:21PM Pacific time to canceled order [redacted]8 because that order only contact 1 item Seamless Lycra Hot Pants for $7.95 this order was canceled and refunded.   When you called you made no reference to the order [redacted]1 placed 3 minutes prior to the order [redacted]8.  You had 2 separate charges on your credit card.You were emailed 2 separate confirmations.  This is where the confusion begins.You place the original order and can call to canceled a different order.[redacted] has a store credit policy from Sept 1 to Nov 1.   We had this policy for the past 5 years.  We provide full disclosure of policy prior to your checkout.We supply the policy online [redacted] we provided the policy as a checkbox acknowledgment which is one of the last steps on the check out page,  and the policy is on your order confirmation that is immediately email to you.   I am sorry you disagree with your policy, but is our policy you agreed to at the time of purchase.    You actually agreed to the policy for the 2 times you placed each order [redacted] and [redacted].I will make an exception to change your Return Authorization to refund.  You are responsible for the shipping back to [redacted].Regards

Hi Ms [redacted]
 I apologize that there was an error with your order.  The duplicate items you were not charged for and we would have allowed you to keep.However you wanted to return the items you purchased.I see that an RA was issued for your order for refund.A full refund of $50.85...

which is what you spend.We cannot refund more than you spent thus we issued a store credit as compensation.We have not processed you return as of yet.But we will refund you when it is processed.RegardsKikiKiki

this is a debit transaction the funds were immediately removed from my account it has now been 4 business days and still no sign of returned funds, you can void a bank transfer after the fact. there is no money coming back to me they didnt void anything. they are simply refusing to deal with this properly. in a week when I still dont have my money they will come up with another lie I am sure.

We appreciate Ms M[redacted] concerns and bringing it to our attention that we need to update our return policy - [redacted]y.   Unfortunately we are currently a 3-14 day processing time right now.Our team is currently processing July 30th.   And Ms M[redacted]...

package arrived on the 3rd according to the USPS tracking  We will process her package as soon as we can.August 3, 2017, 9:31 amDelivered, In/At MailboxPHOENIX,AZ85027Returning with in the USReturn your item(s) using the optional postage- paid USPS return label offered to you on your packing slip enclosed in your package.  There is a $4.95 deduction from your refund or store credit when the supplied return label is used for the return shipment. If you opt not to use the return able provided, you as the customer are responsible for the return shipping fees.  We strongly recommend adding delivery and / or signature confirmation.  Returns will be processed within 3-14 business days upon receipt. Returning outside the USComplete the online Return Authorization process online.  The customer is responsible for the shipping back to Yandy.  We strongly recommend adding delivery and / or signature confirmation.  Returns will be processed within 3-14 business days upon receipt.  Store CreditStore credit will not be available until your return is processed.  Store Credit cannot be applied to an existing order and must be used at the time of purchase.  If you selected store credit, we will email you a store credit gift card within 3 business days of receipt of return products.  The gift card is ready for immediate use. RefundsIf you selected refund, we will credit your account within 3 business days of receipt of return products. This will show on your next statement, depending on the issuing bank and/or billing cycle.  Most refunds post on your account within 2-5 business days. RegardsKiki

I was told by Yandy customer service that in order to do a return I must do the following 1. Find time to go to post office and wait in the long line 2. Pay for the return out of my money 3. Once Yandy receive my item they will inspect and determine if I get money back or not.   So in other words I have  carve out time and come out of pocket and still no guarantee I get my money back. It ever occurred to you that some people do online shopping because they may have limited transportation or time?! Yandy makes it so HARD to return item that it's a waste of time and energy. Amazon will send someone to your home to pick up return and credit you your money right back. Because Amazon shows empathy towards there customers I will remain loyal to them.   Yandy opt to make it difficult to the point that it's not worth returning the item it and for that Yandy does not get my respect. It is online shopping so you know that I could not try on outfit therefore a possibility it won't fit! Why make it so hard to exchange/return you all are acting like insensitive, unemphatic  crooks. Unless you all can send me a return box with label to my home so I can send item back in peace. I do not want to hear from you. Sorry can not buy a pack of curry. Take that apology and SHOVE it!

Tell us why here...[redacted]I am sorry you are dissatisfied with your purchase. I would like
to apologize that the shoe were not delivered when you needed them on Friday
Oct 16th.     I would like to clarify at no time did
the supervisor Sara hang up on you.  As a...

matter of fact you released the
call.  I have the recording of the conversation attached.  We do not stand for that kind of customer
service and take hanging up very serviously.The main issue is a misunderstanding  - your order was
shipped 2-day air, the confusion on the customer's end that shoes are shipped
from a different location.  It was stated online and on the customer's
confirmation.  The shipping cut off for shoes is much earlier than our
normal 5 PM PST shipping cut off.The shoes purchased by the customer had 11:45 am PST cut off and
her purchase was made on at October 14th 2015 - 12:28 pm PST   (8 days ago)  As a result
they would not ship until the next business day resulting in delivery being the
later.  Again we explain this but the
customer does not understand the policy.Proof of Delivery  Dear Customer,This notice serves as proof of delivery for the
shipment listed below.Tracking Number:1[redacted]Service:UPS 2nd Day Air®Weight:5.00 lbsShipped/Billed On:10/14/2015Delivered On:10/16/2015 1:59 P.M.Delivered To:[redacted]Signed By:[redacted]Left At:ResidentialThank you for giving us this opportunity to
serve you.Sincerely,UPSWe have attempted to explain the situation but the customer
continues to feel we lied and committed fraud.Mrs [redacted] has been refunded for her purchase of shoes that did
not delivery on the day she needed.  I
understand the disappointment of not receiving the red glitter flats but I
would have hoped that another pair of shoes could have been substituted instead
of missing the Halloween Holiday event for her newborn – black flats, white
sneakers or black shoes could have need used.The customer is more than welcome to return
the costumes for a refund as long as they are unworn.   I can issue a return authorization.  If the item are worn they will be returned to
customer.  That is company policy.Please note when the customer purchase the
costumes – it stated costumes can be returned for store credit only.  We will make an exception for refund on the
unworn costumes.I will wait for your reply.KikiYANDY RETURN AND EXCHANGE POLICYHalloween Return Policy - September
1st - October 31stIn order to process and deliver your
Halloween costume and accessories promptly, all purchases made between
September 1st and October 31st can be returned for store credit only. (For more
details see the respective FAQ below.)We hope you enjoy your new Yandy
merchandise, but if you are not satisfied, we will gladly help you return your
new and unworn item(s) for store credit, refund, or exchange. If you purchased
the item(s) in the last thirty (30) days, you can initiate a return online,
otherwise, please call our friendly customer service team. To begin the
process, please initiate a Return Authorization and acquire a Return
Authorization Number (RA#) by clicking the
link:www.yandy.com/returnauthorization. If you are unable to obtain a RA#
online, you must call Yandy customer service for an RA#, or, your return will
be refused upon delivery.If you have any questions or
concerns about returning an item, our friendly customer service team will be
happy to help you, please call 800-883-0860, email, or chat us.There are separate return/exchange
policies in place for Holiday items (Halloween, Christmas, Valentine’s Day).
Please see the respective FAQ’s below.In order to process and deliver your
Halloween costume and accessories promptly, all purchases made between
September 1st and October 31st can be returned for store credit onlyPlease immediately try on the main portion of your
costume to ensure it fits properly. Please do not try on any panties,
stockings or accessories until you know the costume fits properly.Due to heavy volumes at Halloween, returned costumes
can take up to 14 business days to process. Your Store Credit will not be
available until your return is processed. Store Credit can be applied to
any product we offer. Store Credit cannot be applied to an existing order.
Store Credit must be used at the time of purchase.HELPFUL TIPS:Please inspect your package once you receive it. In the rare case there is a damaged item, missing item or an incorrect item in your package please contact us as soon as possible after receiving your package so we can address and correct any problems.Please try on the main portion of your item to ensure it fits properly. We are happy to accept returns of items in new and unworn conditionPlease insure any shoe returns are sent back in their original packaging. Please do not apply tape or labels directly to the shoe boxes, wrap in a shipping paper or in a shipping carton.Since our customer is responsible for return shipping fees to Yandy, we strongly recommend adding delivery confirmation and/or signature confirmation to your return shipments so you be sure it was delivered back to Yandy, as we can’t be responsible for any packages lost in shipment.I would simply like to
be refunded the entire $53.90 instead of the partial refund of $26.96. I want
the remaining $ due to me. That's all. I am willing to withdraw my Revdex.com
complaint and bad reviews IF the company does the right thing. I am a new Mommy
to a 3-moth-old baby girl, Is[redacted] and her Daddy and I just wanted to make
her 1st Halloween special by dressing up as Minnie & Mickey Mouse since our
daughter was dressed as Baby Minnie. We needed all of the items to be received
by Friday, Oct. 16 for a Baby's 1st Halloween Event the following day on
Saturday, Oct. 17. Thanks to Yandy not shipping the entire order I paid for,
the experience was ruined. I've tried on two separate occasions to be refunded
for the item I did not receive and the additional $23.95 I paid for additional
UPS 2-Day Shipping. Please, do the right thing, please.

As you can see from the attached screen shot of the order confirmation received, there was never any communication from Yandy.com that the order I placed would not be fulfilled in the manner with which I ordered: no time disputes, no shoes shipped separately, nothing!In addition, the next attachment shows the screen shot of the shoe I ordered FROM YANDY.COM'S OWN WEBSITE does not indicate there would be any delays or separate shipment for shoes. It simply prompts a customer to select the color, size, and add to the cart. No other disclaimer as the Yandy.com representative falsely claims in her response. It is indeed true that the customer service representative, Sara, hung up on me! Administration should listen closely to the call. Being dishonest is not the right way to go, especially in a response to a Revdex.com complaint.In terms of the shoes, for the representative responding to this Revdex.com complaint, Kiki, to simply assume that I could have replaced the shoes with something else is inappropriate as it is not her place. The point was that I purchased an entire ensemble, paid for it, paid the additional UPS 2-Day shipping cost which was contingent upon the subtotal price of ALL of the merchandise, including the shoes. I was NEVER refunded, at minimum, for the difference in that shipping cost. I am not disputing the rest of the items received. What is in dispute is charging a customer for something not received. The company, Yandy.com, took it upon themselves to call to cancel shipment of the shoes which I was told would arrive that Monday. In all, Yandy customer service rep hung up, refused to refund for a paid shipment knowing the entire order would be shipped, and called the shipper to cancel delivery. Poor customer service all around, and fraud has been committed. It is not right!I deserve an apology for the representative, Sara, who hung up on me without completing the call. In all customer service interactions, when a call is concluding, the representative would ask "have I resolved all of your concerns today?", "Is there anything else I can help you with?", or a simple "Thank you (or Goodbye)". Absolutely NONE of that rhetoric took place during the call which would indicate a conclusion, nor did I say goodbye. As a first time customer of Yandy.com this is not a good impression. Once again, all I am asking for and disputing is the additional shipping charge because the order was placed in its entirety and there was no email or no further communication from Yandy.com which stated that the shoe would not be arriving with the rest of the items ordered. I was only made aware of the problem once the order arrived and I saw the note on the packaging slip stated the item would ship separately. If so, I would have immediately cancelled the order. Once again, please see attached email confirmation and online ordering screen which does not reflect any of the things the Yandy.com representative is now stipulating in her response.Please stop fraudulent practices and scamming customers. Please, please do the right thing and refund the shipment charge as I did not get my entire order as placed, and if I had been notified of the issues now being addressed, the order would have been cancelled. I hope we can resolve this issue and I can become a Yandy.com customer once again and not have this incident be my only experience with Yandy.com. Thank you.

I specifically asked for 2 inches and 2 1/2 monogram on my pillow sham for letters A E G, when I picked it up, the A was was 1.5, E was 3 inches and G was the only one that's correct. They offers to fix the letter A to make it look like it's 2 inches but they were asking me to pay extra for the mistake they made! They said it was not a mistake it's the way the fonts is and they showed me on the computer but I have no idea that the A will be less than what I asked for.. a 2 inches fonts on A!