Embroidery by Design

We only sold this customer parts, no repairs were done Attached is the invoice that shows parts only and no labor

They have cameras in their business and they did do the repair and the owner called me yesterday and was very very rude said that the only reason I was doing this is because I
have a reputation I'm sorry *** was very unprofessional and they are responsible for this
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***