Embroidery Design Group

We received your letter regarding [redacted] ***’s complaint Here is what actually l took place with the transaction.On November 21st, Mr [redacted] brought in jerseys to have a custom logo embroidered and twill lettering names on the back.He informed us that he would be bringing more as the shipment arrived He emailed us the artwork for the logo and asked us for a quote The quote response is attached At that time, he was informedof the price per jersey for the work he wanted done and the set up cost for the logo His response to my email quote was, “Great - proceed away! I will stop by tomorrow with the rest of the jerseys” Prior to bringing in more jerseys, Mr [redacted] asked for the price Our associate gave him the price for jerseys that we had in houseThen, Mr [redacted] brought in more jerseys The total on our work order was then changed to reflect the additional pieces (totaling 22) First it was embroidered logos at $now it is at $ We proceeded with the logo and the work on all of the jerseys.Mr [redacted] came to the shop to pick up the jerseys, and was surprised at the difference in charges, not remembering he had brought in more jerseys He became very belligerent with the sales associates stating this was all the money he brought, this is what he was quoted and that was all he was paying He was being unreasonable and discourteous to our sales associates and customers in the shop at the time He made it very well known to everyone in the shop that he would not be back with future business His recollection of the price being on a receipt that he brought in, is not correct We do not generate receipts until the sale is paid in full What I think he is referring to is a phone conversation with an associate who told him what the price was for the pieces he had brought in We charged him for the pieces total when he came in to payHe knew from the prior emailed quote that the embroidered logo per each jersey would be $ He was also made aware of the costs for the digitizing and twill names ahead of time We charged him for the work that was completed at the price that was quoted from the onset Where is the problem, here? When he was presented with a copy of the emailed quote in the store, he paid the balance and left.In my opinion, Mr [redacted] is denying his own personal negligence for not calculating the total at the time of the quoteI am not sure why he is refuting the charge We quoted the job, we completed the job, we expect to receive the full payment at the terms agreed upon on from the onset Thank you for letting us tell our side of the story.Sincerely,Mary B [redacted]

We received your letter regarding [redacted]’s complaint.  Here is what actually l took place with the transaction.On November 21st, Mr. [redacted] brought in 7  jerseys to have a custom logo embroidered and twill lettering names on the back.He informed us that he would be bringing more as...

the shipment arrived.  He emailed us the artwork for the logo and asked us for a quote.  The quote response is attached.  At that time, he was informedof the price per jersey for the work he wanted done and the set up cost for the logo.  His response to my email quote was,  “Great - proceed away! I will stop by tomorrow with the rest of the  jerseys”  Prior to bringing in more jerseys, Mr. [redacted] asked for the price.  Our associate gave him the price for 7 jerseys that we had in house. Then, Mr [redacted] brought in 15 more jerseys.  The total on our work order was then changed to reflect the additional pieces (totaling 22).  First it was 7 embroidered logos at $13.75 now it is 22 at $13.75.   We proceeded with the logo and the work on all 22 of the jerseys.Mr. [redacted] came to the shop to pick up the jerseys, and was surprised at the difference in charges, not remembering he had brought in 15 more jerseys.  He became very belligerent with the sales associates stating this was all the money he brought, this is what he was quoted and that was all he was paying.  He was being unreasonable and discourteous to our sales associates and customers in the shop at the time.  He made it very well known to everyone in the shop that he would not be back with future business.  His recollection of the price being on a receipt that he brought in, is not correct.  We do not generate receipts until the sale is paid in full.  What I think he is referring to is a phone conversation with an associate who told him what the price was for the 7 pieces he had brought in.  We charged him for the 22 pieces total when he came in to pay. He knew from the prior emailed quote that the embroidered logo per each jersey would be $13.75.  He was also made aware of the costs for the digitizing and twill names ahead of time.   We charged him for the work that was completed at the price that was quoted from the onset.  Where is the problem, here?  When he was presented with a copy of the emailed quote in the store, he paid the balance and left.In my opinion, Mr. [redacted] is denying his own personal negligence for not calculating the total at the time of the quote. I am not sure why he is refuting the charge.   We quoted the job, we completed the job, we expect to receive the full payment at the terms agreed upon on from the onset.  Thank you for letting us tell our side of the story.Sincerely,Mary B[redacted]