To whom it may concern, I would like to state for the record, this complaint is an embellished fabrication of the actual truth and I am prepared to counter this claim for defamation of my character and my business with documented information stating the opposite of what Mrs*** is makings
claims forIf you see the attachments, it has always been my policy to require a "NON-REFUNDABLE" deposit when booking wedding photos. All of my initial proceedings were with *** ***, the husband of the person filing the complaintHe was aware of ALL stipulated policies with my companyI received multiple text messages and emails from both parties (*** and ***) that they were "GIFTED" wedding photography and no longer wanted to use my services and they wanted to know what my cancellation policy was When I explained to them that they would not receive their refund back they were not happy. The wedding date was only weeks ago, so it is a stretch to say that she would like additional money for trauma therapy. The contract provided to them was never returned nor did I receive full payment beforehand which is also my policyI also received text messages from the filers husband on May 8, at 9:30pm the night before the wedding date Saturday May 9th, that they decided to go with the person who "GIFTED" them photographyPlease see ALL ATTACHMENTS for verification. Regards, Erica Savage
I am rejecting this response because:We first want to mention that since we have made our claim, *** has responded rashly and verbally abused us through *** and social media She has used scare tactics and intimidation to try and stop us from responding Not only is that extremely disrespectful, but it is also a display of very bad business sense Which is why our complaint stands: *** provided us with bad business and threatened to not show up at our wedding and not give us our deposit back She neglected to mention this in her response, but we have added our series of emails onto this complaint No where in any of our messages did we agree to have a non refundable deposit When we agreed upon price and packages, we didn't agree to have a non refundable deposit Until *** can prove that we agreed to that, our case stands: we want out deposit back We attached our series of email messages, where *** says she will not be attending our wedding She left the terms of our agreement very vague and never sent us a contract until we requested In that contract, we asked her to tell us when she would have the finished product, but she emailed us a contract without that information, so we did not feel comfortable signing it Not to mention she emailed us this the day before our wedding, so we did not have time to look it over and sign it We believe she purposely left unanswered questions so that she could use leverage to not show up at our wedding, but still try and keep our money She threatened "I don't do work without payment in full, that has always been my policyI am comfortable giving you a contract, but I won't show up tomorrow without payment." We do no care what her policy has been in the past, she made the terms unclear to us and instead of giving us a legitimate contract when we sent her the deposit, she waited until the day before the wedding to coerce us and change the terms of our agreement Since she made very few terms clear and because we also never agreed to pay a nonrefundable deposit, we want that money back *** is a great photographer and she seems to want to keep her image, honesty, and integrity intact We are concerned that *** is putting her reputation on the line for a $deposit If she really wanted to make things right and keep her reputation of being honest, she should stop harassing us through social media and return what we gave to her If she decides to do this and give us our deposit back, we will take back our complaint and take no further action But if she continues to intimidate us and abuse us, our claim will stand and we cannot guarantee we will not take additional action We would really like to resolve this in a peaceful and in a professional manner We would appreciate if she didn't attack us about our religious beliefs or attempted to contact us in any other way besides through the Revdex.com We know we haven't done everything perfect and that our last claim was very aggressive, but we are just trying to do the right thing and prevent future brides and grooms from going through the stressful situation that we did We hope you can understand Thanks*** and *** ***
To whom it may concern, I would like to state for the record, this complaint is an embellished fabrication of the actual truth and I am prepared to counter this claim for defamation of my character and my business with documented information stating the opposite of what Mrs*** is makings
claims forIf you see the attachments, it has always been my policy to require a "NON-REFUNDABLE" deposit when booking wedding photos. All of my initial proceedings were with *** ***, the husband of the person filing the complaintHe was aware of ALL stipulated policies with my companyI received multiple text messages and emails from both parties (*** and ***) that they were "GIFTED" wedding photography and no longer wanted to use my services and they wanted to know what my cancellation policy was When I explained to them that they would not receive their refund back they were not happy. The wedding date was only weeks ago, so it is a stretch to say that she would like additional money for trauma therapy. The contract provided to them was never returned nor did I receive full payment beforehand which is also my policyI also received text messages from the filers husband on May 8, at 9:30pm the night before the wedding date Saturday May 9th, that they decided to go with the person who "GIFTED" them photographyPlease see ALL ATTACHMENTS for verification. Regards, Erica Savage
I am rejecting this response because:We first want to mention that since we have made our claim, *** has responded rashly and verbally abused us through *** and social media She has used scare tactics and intimidation to try and stop us from responding Not only is that extremely disrespectful, but it is also a display of very bad business sense Which is why our complaint stands: *** provided us with bad business and threatened to not show up at our wedding and not give us our deposit back She neglected to mention this in her response, but we have added our series of emails onto this complaint No where in any of our messages did we agree to have a non refundable deposit When we agreed upon price and packages, we didn't agree to have a non refundable deposit Until *** can prove that we agreed to that, our case stands: we want out deposit back We attached our series of email messages, where *** says she will not be attending our wedding She left the terms of our agreement very vague and never sent us a contract until we requested In that contract, we asked her to tell us when she would have the finished product, but she emailed us a contract without that information, so we did not feel comfortable signing it Not to mention she emailed us this the day before our wedding, so we did not have time to look it over and sign it We believe she purposely left unanswered questions so that she could use leverage to not show up at our wedding, but still try and keep our money She threatened "I don't do work without payment in full, that has always been my policyI am comfortable giving you a contract, but I won't show up tomorrow without payment." We do no care what her policy has been in the past, she made the terms unclear to us and instead of giving us a legitimate contract when we sent her the deposit, she waited until the day before the wedding to coerce us and change the terms of our agreement Since she made very few terms clear and because we also never agreed to pay a nonrefundable deposit, we want that money back *** is a great photographer and she seems to want to keep her image, honesty, and integrity intact We are concerned that *** is putting her reputation on the line for a $deposit If she really wanted to make things right and keep her reputation of being honest, she should stop harassing us through social media and return what we gave to her If she decides to do this and give us our deposit back, we will take back our complaint and take no further action But if she continues to intimidate us and abuse us, our claim will stand and we cannot guarantee we will not take additional action We would really like to resolve this in a peaceful and in a professional manner We would appreciate if she didn't attack us about our religious beliefs or attempted to contact us in any other way besides through the Revdex.com We know we haven't done everything perfect and that our last claim was very aggressive, but we are just trying to do the right thing and prevent future brides and grooms from going through the stressful situation that we did We hope you can understand Thanks*** and *** ***