Towed in 08/22/(unscheduled drop) Authorization 8/23/First line of Est08/24/Estimate of record 8/24/Total working day repair(Unscheduled drop) Built on 9/28/2016, Detail/ QC Customer came out to inspect repairs and found that bumpers were damaged and not corrected Mercury made him file a separate claim for bumper because they felt it was not part of this loss ? 10/20/we received estimate from Mercury giving us the OK to repair the bumper as part of a 2nd claim11/4/received authorization ? from MR [redacted] to repair bumpers 11/16/repairs complete, but still waiting on dash and airbag issue to be resolvedHe was informed that all repairs had been complete and his truck ready and rental would no longer be covered [redacted] has this all in emails? ? The dash is broken at top right of passenger airbag area and the customer felt it was part of the accident so we summated for Mercury to approve and was deniedAt this point he said well if it wasn’t part as a result of the accident then Procare must have caused the damagedMercury sent out a 3rf party company to inspect the dash and found that it was not related to the loss and found that there was no indication that Procare caused this damages and in fact a known issue with this particular year make and model ? There was a scratch on the passenger airbag that he said was cause by us and we ordered him an airbag, but was and is currently on back orderAfter waiting for weeks he asked that we just cancel the part and use that money towards his deductibleThe list price of the bag was over 700.00, but cost was this is leaving a balance of he would still owe for his deductible ? 11/28/he came in for a “ test drive” and after he found out that our service writer (Bill) was going to go with him he claimed he no money for gasBill told him to hold on and came inside to get money to put gas which at that point Mr [redacted] drove off with his truck without paying his portion of the repairs? At this time Procare will not cover any expenses ?
Towed in 08/22/(unscheduled drop) Authorization 8/23/First line of Est08/24/Estimate of record 8/24/Total working day repair(Unscheduled drop) Built on 9/28/2016, Detail/ QC Customer came out to inspect repairs and found that bumpers were damaged and not corrected Mercury made him file a separate claim for bumper because they felt it was not part of this loss 10/20/we received estimate from Mercury giving us the OK to repair the bumper as part of a 2nd claim11/4/received authorization from MR [redacted] to repair bumpers 11/16/repairs complete, but still waiting on dash and airbag issue to be resolvedHe was informed that all repairs had been complete and his truck ready and rental would no longer be covered [redacted] has this all in emails The dash is broken at top right of passenger airbag area and the customer felt it was part of the accident so we summated for Mercury to approve and was deniedAt this point he said well if it wasn’t part as a result of the accident then Procare must have caused the damagedMercury sent out a 3rf party company to inspect the dash and found that it was not related to the loss and found that there was no indication that Procare caused this damages and in fact a known issue with this particular year make and model There was a scratch on the passenger airbag that he said was cause by us and we ordered him an airbag, but was and is currently on back orderAfter waiting for weeks he asked that we just cancel the part and use that money towards his deductibleThe list price of the bag was over 700.00, but cost was this is leaving a balance of he would still owe for his deductible 11/28/he came in for a “ test drive” and after he found out that our service writer (Bill) was going to go with him he claimed he no money for gasBill told him to hold on and came inside to get money to put gas which at that point Mr [redacted] drove off with his truck without paying his portion of the repairs At this time Procare will not cover any expenses
Towed in 08/22/(unscheduled drop) Authorization 8/23/First line of Est08/24/Estimate of record 8/24/Total working day repair(Unscheduled drop) Built on 9/28/2016, Detail/ QC Customer came out to inspect repairs and found that bumpers were damaged and not corrected Mercury made him file a separate claim for bumper because they felt it was not part of this loss ? 10/20/we received estimate from Mercury giving us the OK to repair the bumper as part of a 2nd claim11/4/received authorization ? from MR [redacted] to repair bumpers 11/16/repairs complete, but still waiting on dash and airbag issue to be resolvedHe was informed that all repairs had been complete and his truck ready and rental would no longer be covered [redacted] has this all in emails? ? The dash is broken at top right of passenger airbag area and the customer felt it was part of the accident so we summated for Mercury to approve and was deniedAt this point he said well if it wasn’t part as a result of the accident then Procare must have caused the damagedMercury sent out a 3rf party company to inspect the dash and found that it was not related to the loss and found that there was no indication that Procare caused this damages and in fact a known issue with this particular year make and model ? There was a scratch on the passenger airbag that he said was cause by us and we ordered him an airbag, but was and is currently on back orderAfter waiting for weeks he asked that we just cancel the part and use that money towards his deductibleThe list price of the bag was over 700.00, but cost was this is leaving a balance of he would still owe for his deductible ? 11/28/he came in for a “ test drive” and after he found out that our service writer (Bill) was going to go with him he claimed he no money for gasBill told him to hold on and came inside to get money to put gas which at that point Mr [redacted] drove off with his truck without paying his portion of the repairs? At this time Procare will not cover any expenses ?
Revdex.com:At this time, I have not been contacted by Parrots of the World, Ltdregarding complaint ID [redacted] .Sincerely, [redacted] ***
Towed in 08/22/(unscheduled drop) Authorization 8/23/First line of Est08/24/Estimate of record 8/24/Total working day repair(Unscheduled drop) Built on 9/28/2016, Detail/ QC Customer came out to inspect repairs and found that bumpers were damaged and not corrected Mercury made him file a separate claim for bumper because they felt it was not part of this loss 10/20/we received estimate from Mercury giving us the OK to repair the bumper as part of a 2nd claim11/4/received authorization from MR [redacted] to repair bumpers 11/16/repairs complete, but still waiting on dash and airbag issue to be resolvedHe was informed that all repairs had been complete and his truck ready and rental would no longer be covered [redacted] has this all in emails The dash is broken at top right of passenger airbag area and the customer felt it was part of the accident so we summated for Mercury to approve and was deniedAt this point he said well if it wasn’t part as a result of the accident then Procare must have caused the damagedMercury sent out a 3rf party company to inspect the dash and found that it was not related to the loss and found that there was no indication that Procare caused this damages and in fact a known issue with this particular year make and model There was a scratch on the passenger airbag that he said was cause by us and we ordered him an airbag, but was and is currently on back orderAfter waiting for weeks he asked that we just cancel the part and use that money towards his deductibleThe list price of the bag was over 700.00, but cost was this is leaving a balance of he would still owe for his deductible 11/28/he came in for a “ test drive” and after he found out that our service writer (Bill) was going to go with him he claimed he no money for gasBill told him to hold on and came inside to get money to put gas which at that point Mr [redacted] drove off with his truck without paying his portion of the repairs At this time Procare will not cover any expenses