Emerald at 78 Self Storage

Hello, We here at *** @Self Storage strive to provide the best customer service we canThe situation referenced in the complaint was handled by our management team in the upmost professional mannerThe tenant was rented to at the time, on a temporary specialBeyond the 10% military
discount, we do not have any permanent specialsAs a curtesy we do extend the special pricing on a case by case basisIt appears that this was the case with MsMcDonaldOur contracts are all on a month to month basisThe owner, his agent, or tenant can terminate tenancy at any timeThe rent raise mentioned in the complaint, was done legally, with at least a thirty day notice by mailThe tenant was confrontational once she received the notice, as well as after we informed her it was her right to vacate if she was unhappy with the increaseAfter the tenants behavior towards staff on the property she was given a terminationLegally we are required only to give a day notice to vacate, but we try to understand that such short notice is difficult to accommodateWe provided the tenant with a termination notice on the 23rd of September, but granted her access to the unit up till the 31st of OctoberAs far as copies of contracts go, a copy of a tenant’s contract will be mailed within days of the date the request is madeThe owner of the company is aware of these concerns and the management team is handling the situation at his directionAll complaints and concerns are passed to the owner when requested, but all responses and actions are done via his agentsSincerely, *** *** *** *** ***