Quotation for service received was materially incorrect
On the second week of October I called Dagger Performance Diesel on the phone requesting a quotation for the installation of a DPF delete tune and kit for a Jeep Grand CherokeeI was informed by the service manager that the delete tune would cost approximately $1,CAD and the delete kit would range anywhere from $to $CADApproximately three days later I called again to confirm the price and schedule an appointmentAgain I was told but this time by the owner that the installation would be approximately $1,CAD for the delete tune and $300-CAD for the delete kitAfter the installation was completed I came to pick up my vehicle on Nov1, and and pay my outstanding invoiceThe invoiced amount was materially larger than the quotation, a total amount of $excluding GSTAfter raising my concern with the service manager that the invoice was approximately $CAD overstated, I was informed that
Very bad and rude management will not take any responsibility for their own mistakes very quick to throw the blame , just messed up my vehicle and had to be towed away did over dollars damage to ecm and when I contacted them the manager she started yelling and using language I dont want to repeat and hung up
Quotation for service received was materially incorrect
On the second week of October I called Dagger Performance Diesel on the phone requesting a quotation for the installation of a DPF delete tune and kit for a Jeep Grand CherokeeI was informed by the service manager that the delete tune would cost approximately $1,CAD and the delete kit would range anywhere from $to $CADApproximately three days later I called again to confirm the price and schedule an appointmentAgain I was told but this time by the owner that the installation would be approximately $1,CAD for the delete tune and $300-CAD for the delete kitAfter the installation was completed I came to pick up my vehicle on Nov1, and and pay my outstanding invoiceThe invoiced amount was materially larger than the quotation, a total amount of $excluding GSTAfter raising my concern with the service manager that the invoice was approximately $CAD overstated, I was informed that
Very bad and rude management will not take any responsibility for their own mistakes very quick to throw the blame , just messed up my vehicle and had to be towed away did over dollars damage to ecm and when I contacted them the manager she started yelling and using language I dont want to repeat and hung up