Emerald Green Landscape

Review: [redacted] Emerald came to our rented home to see what was needed to make the sprinkler system function. He delivered a quote to repair/replace the system with our understanding that the system would function adequately after his work was completed.

The new timer appears to be functioning well; however, the sprinkler repair work was shoddy at best and somewhat dishonest for the money collected.

For example, the way the replaced timer has been set for Program A, Station 1 - the front lawn east middle sprinkler head is oriented by watering the neighbors yard rather than our lawn. Other sprinkler heads were not oriented sufficiently to cover a vast north side lawn portion of the current dried out/dead grass area as strikingly apparent and would also have been discovered had the sprinkler system been tested once the repairs were done.

Program A, Station 2 - the sprinkler head is missing and is shooting water out of the pipe like a fountain thereby reducing the water pressure for the other areas out front to water those areas sufficiently. Once again, had the repair work been realistically tested, this would have been readily apparent as the gurgling sound of the broken sprinkler fitting can be heard and easily detected.

Program A, Station 3 - the backyard east side lawn needs to be verified for adequate and optimal coverage.

Program A, Station 4 - the backyard east side hill should be checked for adequate and optimal coverage.

Program A, Station 5 - the backyard west side hill same as 3 & 4 above.

The west side backyard lawn doesn't appear to water through the sprinklers at all.

My understanding of the original intent of this work effort was to see what would be needed to restore the functionality of the sprinkler system.

As a result, this work was not repaired correctly, tested sufficiently, and completed with integrity.Desired Settlement: Complete the work to restore full functionality of the sprinkler system or refund us for the less than sufficient work done.

Business

Response:

Here is a copy of the bid which was sent to [redacted]. and approved by owner of the [redacted] Tenant had AHP and said sprinkler system was working at all, none of the sprinkler system, and bid on getting system up + running. ( Not to change lines + sprinklers in yard that did not have coverage) Bid was to install new outdoor timer, new wiring front + back repair broken sprinkler, back grass + 1 impact sprinkler. System now works as I per bid.

Sincerely,

Consumer

Response:

Good morning and thank you for the request for clarification. I am the owner of the property.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

As you can see from the e-mail chain below beginning on 25 January 2013, we were informed that we would be receiving a new automated sprinkler system, or at least one that functioned properly for a number of years. Any form of testing of the sprinkler system after the new timer was installed by [redacted] would've revealed the discrepancies I documented below. (Note how [redacted]'s warranty changed from 2 years to 1 year...)

8/20/13

To: [redacted]

Cc: [redacted]

Thank you… for the info, I just faxed and mailed to [redacted] the

sprinkler repair work that was shoddy.

[redacted]

San Diego, CA 92131

[redacted]

From: [redacted]

[mailto:[redacted].com]

Sent: Tuesday, August 20, 2013 12:11 PM

To: [redacted]

Cc: [redacted]

Subject: RE: [redacted] /sprinkler work

Hi [redacted],

The new timer appears

to be functioning well; however, the sprinkler repair work was shoddy at best

and somewhat dishonest for the money collected.

For example, the way

the timer has been set for Program A, Station 1 - the front lawn east middle

sprinkler head is oriented by watering the neighbor’s yard rather than our

lawn. Other sprinkler heads were not oriented sufficiently to cover a

vast north side lawn portion of the current dried out/dead grass area as

strikingly apparent and would also have been discovered had the sprinkler

system been tested once the repairs were done.

Program A, Station 2 -

the sprinkler head is missing and is shooting water out of the pipe like a

fountain thereby reducing the water pressure for the other areas out front to

water those areas sufficiently. Once again, had the repair work been

realistically tested, this would have been readily apparent as the gurgling

sound of the broken sprinkler fitting can be heard and easily detected.

Program A, Station 3 -

the backyard east side lawn needs to be verified for adequate and optimal

coverage.

Program A, Station 4 -

the backyard east side hill should be checked for adequate and optimal

coverage.

Program A, Station 5 -

the backyard west side hill same as 3 & 4 above.

The west side backyard

lawn doesn't appear to water through the sprinklers at all.

My understanding of

the original intent of this work effort was to see what would be needed to

restore the functionality of the sprinkler system.

As a result, could

this work please be repaired correctly, tested sufficiently, and completed with

integrity as demonstrated with [redacted] present for a little familiarization

orientation on the functionality of the timer, along with her quality control

oversight for verifying a good job was done?

Thanks [redacted],

From: [redacted]

To: [redacted].com

Subject: RE: [redacted] /sprinkler work

Date: Tue, 20 Aug 2013 17:29:45 +0000

[redacted] confirmed with me that the sprinkler repair is

completed. As for the security lock repairs on the windows…RPS [redacted] is scheduling with [redacted] direct.

[redacted]

San Diego, CA 92131

[redacted]

From: [redacted] [mailto:[redacted].com]

Sent: Tuesday, August 20, 2013 5:10 AM

To: [redacted]

Subject: RE: [redacted] /sprinkler work

Hi [redacted],

I received your message. I wanted to follow-up regarding

the sprinkler work as well as things that were identified during [redacted]'s walk

through of the property including the security lock repairs on the windows.

From: [redacted]

To: [redacted].com; [redacted].com

CC: [redacted]

Subject: RE: [redacted] /sprinkler work

Date: Mon, 5 Aug 2013 20:19:30 +0000

FYI: I just spoke to [redacted], regarding issues. I had

created a work order for [redacted] to schedule to contact [redacted] to

do some sprinkler repairs.

[redacted]

San Diego, CA 92131

[redacted]

From: [redacted] [mailto:[redacted].com]

Sent: Monday, August 05, 2013 12:54 PM

To: [redacted].com

Cc: [redacted]

Subject: RE: [redacted] /sprinkler work

Thanks, [redacted].

[redacted],

Could you please weigh-in on this?

From my Android phone on [redacted]. The first nationwide 4G

network.

-------- Original message --------

Subject: RE: [redacted] /sprinkler work

From: [redacted] <[redacted]>

To: [redacted] <[redacted].com>

CC: [redacted] <[redacted]>,[redacted]

<[redacted]>

Hi [redacted],

I spoke to [redacted], he confirmed the sprinkler

work is all done and repaired in July. If there is something wrong please

let him know.

[redacted]

San Diego, CA 92131

[redacted]

From: [redacted] [mailto:[redacted].com]

Sent: Sunday, August 04, 2013 4:05 AM

To: [redacted]

Cc: [redacted]

Subject: RE: [redacted] /sprinkler work

Hi [redacted],

Any word on why this reportedly wasn't accomplished in July as

previously arranged? Can we make it happen?

7/03/13

To:

[redacted]

Okay. Thanks, [redacted]. Hopefully, [redacted] can get the

grass green by then, too.

From my Android phone on

[redacted]. The first nationwide 4G network.

-------- Original message --------

Subject: RE: [redacted] /sprinkler work

From: [redacted] <[redacted]>

To: [redacted] <[redacted].com>

CC: [redacted] <[redacted]>,[redacted] <[redacted]>

FYI: [redacted] will schedule sprinkler work, a week from this Saturday to do

work.

[redacted]

San Diego, CA 92131

[redacted]

From: [redacted]

Sent: Tuesday, July 02, 2013 4:45 PM

To: '[redacted]'

Subject: RE: [redacted] / [redacted]

Ok

thank you.

[redacted]

San Diego, CA 92131

[redacted]

From: [redacted] [mailto:[redacted].com]

Sent: Tuesday, July 02, 2013 4:44 PM

To: [redacted]

Subject: RE: [redacted] / [redacted]

Please go forward with [redacted]. Thanks, [redacted].

From: [redacted]

To: [redacted].com

Subject: RE: [redacted] / [redacted]

Date: Tue, 2 Jul 2013 23:26:18 +0000

Do

you want to approve [redacted] or you want to think about it?

[redacted]

San Diego, CA 92131

[redacted]

From: [redacted] [mailto:[redacted].com]

Sent: Tuesday, July 02, 2013 4:07 PM

To: [redacted]

Subject: RE: [redacted] / [redacted]

ok

From my Android phone on [redacted]. The first nationwide 4G

network.

-------- Original message --------

Subject: RE: [redacted] / [redacted]

From: [redacted] <[redacted]>

To: [redacted] <[redacted].com>

CC:

Yes, I will. Also [redacted] called back

and told me 1 year warranty on parts and labor.

[redacted]

San Diego, CA 92131

[redacted]

RE: [redacted] / PLUMBING IN 2ND BATH ~OT313.PDF?

7/02/13

To: [redacted],

Thanks for the update. Did we ask how long the sprinkler repair work was

guaranteed to last? I'd like to have the work done, but would like some

reassurance that the system will last for some time afterwards.

7/01/13

To: [redacted].com

Cc: [redacted]ate_from_[redacted]_Gree

Hi [redacted],

Below is tenant's email regarding the final bill for the

remodeling.

I had a note to HOLD

OFF until bathroom remodel is done. You want to have the sprinkler

repairs done now or just wait?

[redacted]

San Diego, CA 92131

[redacted]

From:

[redacted])

Sent:

Mon 2/04/13 4:35 PM

To:

([redacted].com)

Here is [redacted]'s email UPDATE:

Hi [redacted],

“I will do 2 year guarantee on valves, wiring and

timer. Pet or tenant damage not included in warranty. Thank

you, [redacted]”

[redacted]

San Diego, CA 92131

[redacted]

From: [redacted]

[mailto:[redacted].com]

Sent: Friday, February 01, 2013 4:20 PM

To: [redacted]

Subject: RE: [redacted]--estimate from [redacted] for new auto sprinkler system.

[redacted],

1) I can hardly

make heads or tails with what he's writing (scribbling) in his estimate.

2) For $750, is he willing to standby the quality of his work and include

a warranty of any new system for 5 years at least?

3) We've put a

lot of money into the house lately and I'm hesitant about shelling-out $750

just now.

From: [redacted]

To: [redacted].com

CC: [redacted]

Subject: RE: [redacted]--estimate from [redacted] for new auto sprinkler system.

Date: Fri, 1 Feb 2013 21:17:13 +0000

Ok, just let me know.

[redacted]

San Diego, CA 92131

[redacted]

From: [redacted] [mailto:[redacted].com]

Sent: Friday, February 01, 2013 12:17 PM

To: [redacted]

Subject: RE: [redacted]--estimate from [redacted] for new auto sprinkler system.

I'll take a look...

-----Original Message-----

From: [redacted]

Sent: 1 Feb 2013 20:14:37 GMT

To: [redacted].com

Subject: RE: [redacted]--estimate from [redacted] for new auto sprinkler system.

Hi [redacted],

I attached the estimate from [redacted] for new

auto sprinkler system. [redacted] explained the whole system is worn and needs

replacement.

Please review and let

me know if we can proceed.

[redacted]

San Diego, CA 92131

[redacted]

From: [redacted] [mailto:[redacted].com]

Sent: Friday, January 25, 2013 12:43 PM

To: [redacted]

Subject: RE: [redacted]

Yes, please do, [redacted].

-----Original Message-----

From: [redacted]

Sent: 25 Jan 2013 20:09:07 GMT

To: [redacted].com

Subject: [redacted]

Hello [redacted],

We recently did a walk

through at the property and noticed a few things.

1. Tenant is reporting the sprinkler in

the back yard is not working.

2. The kitchen angle stop is starting to get corroded.

3. The garbage disposal is starting to rust on the bottom but there are no

leaks yet.

4. The button for the garage door opener does not work.

Please

let me know if you want to send a vendor out for these items.

Regards,