Customer service associates are unprofessional and rude.Delivery drivers are incompetent, rude, and unprofessional.No resolution for service issues On Jan a W&D was brought to our home for installThe installer measured the space and immediately determined that the space was too small for the W&D set.We fixed the space issue & ordered the same set to be redelivered on Jan 23.It was confirmed both by [redacted] & their automated service that the set would be delivered between 2-6pmthe delivery team never showed upwe called customer service and got in contact with a manager for our area and he advised us that the error was on their end and he was unsure why our order was cancelled and not deliveredHe scheduled us for a delivery today on 1/26/Today the installer called and said he would be dropping off the set ONLY since he has "already been in the space and knows that it won't fit no matter what and if the area manager [redacted] wanted to come install it he can do it himself a
This company was hired by my insurance ( [redacted] ***) to deliver and install a new washing machine I purchased for my place of residenceThe workers delivered my new washing machine but refused to install it I don't have experience with installing a washing machine so I expected this company to install it The customer service department could not provide me with a explanation as to why they refused to install my new applianceThis is a terrible company
Workers came to deliver washer dryer unitThey could not explain to me the problem with installationThe second time, they leave without telling me
I purchased a washer-dryer unit through *** *** on November 28, The order number was***The model number of the unit was ***The payment amount is via credit card and ***This company, Forward Air, was contracted to deliver the unit, and it is with them that I have had problems
The workers first came to deliver the unit on December 7, Neither spoke English; from what I was able to understand, one said that he could only install the unit if I first installed a drain panI was given no details about thisI asked many times if he could be more specific, but he simply said he did not knowHis supervisor, who we got a hold of via phone was unable to help me either
So, they left, and I called a plumber to come install the drain panHe was able to do itI then called to schedule the delivery with ***
I received a damaged vanity that was delivered by the above freight company and being replaced by the same freight companyAlthough I believe this company caused the damage, I can't prove it and that is only the start of my problems with themDuring the second delivery the driver would not back up in my driveway any further than halfwayHe started yelling at me saying that he is supposed to deliver curb-side, which I would understand except I live in a rural area with no sidewalks, and every other delivery I've received in the past (even with trucks much larger than his) can see that it is no problem to back into the driveway to get it as close to the house as possibleWhen I asked him to try to get closer, he must have misunderstood me and started yelling at me saying he wasn't going to do thatHe was out of line, and when I asked him to stop yelling at me, he got back into the truck and left without delivering the freightIsn't this considered stealing from me? What am I suppos
Supposed to deliver and install dishwasherFailed on the delivery once, failed on the install twice (and counting)
The delivery/install was supposed to occur LAST Wednesday, September My tenant took off work to be there for the windowI got a call around 10AM that the delivery truck broke down and would have to be rescheduledUnfortunate, but fine, I can handle thatYou rescheduled me for the following Friday, September I asked for a 1-hour call ahead because my tenant couldn't take off work again after Wednesday's debacle, and I'd have to leave work to meet for the deliveryThe delivery crew called me when they were TEN MINUTES outI sped over to get there to meet themThe delivery crew refused to install it and said it wasn't a part of the work order, DESPITE THE FACT that the paper that THEY handed me upon delivery said "INS D/W" (install dishwasher)After calling this in, you told me it was being escalated for the fastest possible reschedule, most likely Monday or
Forward Air Corporation failed to deliver and install our dishwasher times and has been unable to give us a consistent answer as to why
Forward Air Corporation was contracted by ** to deliver a new dishwasher to us The first delivery was scheduled for 07/05/Upon arrival, the delivery men pulled out our dishwasher, looked at the space and then opened the box to the new dishwasher It was damaged so we refused it, reported to ** and had another delivery set The next delivery was scheduled on 07/12/ Upon arrival, the delivery men pulled out the dishwasher, looked at the space and stated that we had an L-shape set up which meant that longer tubing was needed He advised that he did not have the tubing so he would leave the dishwasher and we should call a plumber He would not open the box We called a plumber who came to install it and stated that no special tubing was necessary and opened the box to reveal a completely damaged dishwasherWe called Forward Air Corpora
HI and just to inform the Public about Forward Air this company is fraud, I hired them to do shipping and they lose the item and don't want to pay or refund the shipping fees I payed for and no delivery or shipment was ever doneAn investigation is currently being done by the FTC , and the Florida State Attorney Generals Office, I will later submit their conclusions
This company was hired by my insurance (*** *** ***) to deliver and install a new washing machine I purchased for my place of residenceThe workers delivered my new washing machine but refused to install it I don't have experience with installing a washing machine so I expected this company to install it The customer service department could not provide me with a explanation as to why they refused to install my new applianceThis is a terrible company
Customer service associates are unprofessional and rude.Delivery drivers are incompetent, rude, and unprofessional.No resolution for service issues
On Jan a W&D was brought to our home for installThe installer measured the space and immediately determined that the space was too small for the W&D set.We fixed the space issue & ordered the same set to be redelivered on Jan 23.It was confirmed both by *** *** & their automated service that the set would be delivered between 2-6pmthe delivery team never showed upwe called customer service and got in contact with a manager for our area and he advised us that the error was on their end and he was unsure why our order was cancelled and not deliveredHe scheduled us for a delivery today on 1/26/Today the installer called and said he would be dropping off the set ONLY since he has "already been in the space and knows that it won't fit no matter what and if the area manager *** wanted to come install it he can do it himself a
Customer service associates are unprofessional and rude.Delivery drivers are incompetent, rude, and unprofessional.No resolution for service issues On Jan a W&D was brought to our home for installThe installer measured the space and immediately determined that the space was too small for the W&D set.We fixed the space issue & ordered the same set to be redelivered on Jan 23.It was confirmed both by [redacted] & their automated service that the set would be delivered between 2-6pmthe delivery team never showed upwe called customer service and got in contact with a manager for our area and he advised us that the error was on their end and he was unsure why our order was cancelled and not deliveredHe scheduled us for a delivery today on 1/26/Today the installer called and said he would be dropping off the set ONLY since he has "already been in the space and knows that it won't fit no matter what and if the area manager [redacted] wanted to come install it he can do it himself a
This company was hired by my insurance ( [redacted] ***) to deliver and install a new washing machine I purchased for my place of residenceThe workers delivered my new washing machine but refused to install it I don't have experience with installing a washing machine so I expected this company to install it The customer service department could not provide me with a explanation as to why they refused to install my new applianceThis is a terrible company
Workers came to deliver washer dryer unitThey could not explain to me the problem with installationThe second time, they leave without telling me
I purchased a washer-dryer unit through *** *** on November 28, The order number was***The model number of the unit was ***The payment amount is via credit card and ***This company, Forward Air, was contracted to deliver the unit, and it is with them that I have had problems
The workers first came to deliver the unit on December 7, Neither spoke English; from what I was able to understand, one said that he could only install the unit if I first installed a drain panI was given no details about thisI asked many times if he could be more specific, but he simply said he did not knowHis supervisor, who we got a hold of via phone was unable to help me either
So, they left, and I called a plumber to come install the drain panHe was able to do itI then called to schedule the delivery with ***
I received a damaged vanity that was delivered by the above freight company and being replaced by the same freight companyAlthough I believe this company caused the damage, I can't prove it and that is only the start of my problems with themDuring the second delivery the driver would not back up in my driveway any further than halfwayHe started yelling at me saying that he is supposed to deliver curb-side, which I would understand except I live in a rural area with no sidewalks, and every other delivery I've received in the past (even with trucks much larger than his) can see that it is no problem to back into the driveway to get it as close to the house as possibleWhen I asked him to try to get closer, he must have misunderstood me and started yelling at me saying he wasn't going to do thatHe was out of line, and when I asked him to stop yelling at me, he got back into the truck and left without delivering the freightIsn't this considered stealing from me? What am I suppos
Supposed to deliver and install dishwasherFailed on the delivery once, failed on the install twice (and counting)
The delivery/install was supposed to occur LAST Wednesday, September My tenant took off work to be there for the windowI got a call around 10AM that the delivery truck broke down and would have to be rescheduledUnfortunate, but fine, I can handle thatYou rescheduled me for the following Friday, September I asked for a 1-hour call ahead because my tenant couldn't take off work again after Wednesday's debacle, and I'd have to leave work to meet for the deliveryThe delivery crew called me when they were TEN MINUTES outI sped over to get there to meet themThe delivery crew refused to install it and said it wasn't a part of the work order, DESPITE THE FACT that the paper that THEY handed me upon delivery said "INS D/W" (install dishwasher)After calling this in, you told me it was being escalated for the fastest possible reschedule, most likely Monday or
Forward Air Corporation failed to deliver and install our dishwasher times and has been unable to give us a consistent answer as to why
Forward Air Corporation was contracted by ** to deliver a new dishwasher to us The first delivery was scheduled for 07/05/Upon arrival, the delivery men pulled out our dishwasher, looked at the space and then opened the box to the new dishwasher It was damaged so we refused it, reported to ** and had another delivery set The next delivery was scheduled on 07/12/ Upon arrival, the delivery men pulled out the dishwasher, looked at the space and stated that we had an L-shape set up which meant that longer tubing was needed He advised that he did not have the tubing so he would leave the dishwasher and we should call a plumber He would not open the box We called a plumber who came to install it and stated that no special tubing was necessary and opened the box to reveal a completely damaged dishwasherWe called Forward Air Corpora
HI and just to inform the Public about Forward Air this company is fraud, I hired them to do shipping and they lose the item and don't want to pay or refund the shipping fees I payed for and no delivery or shipment was ever doneAn investigation is currently being done by the FTC , and the Florida State Attorney Generals Office, I will later submit their conclusions
This company was hired by my insurance (*** *** ***) to deliver and install a new washing machine I purchased for my place of residenceThe workers delivered my new washing machine but refused to install it I don't have experience with installing a washing machine so I expected this company to install it The customer service department could not provide me with a explanation as to why they refused to install my new applianceThis is a terrible company
Customer service associates are unprofessional and rude.Delivery drivers are incompetent, rude, and unprofessional.No resolution for service issues
On Jan a W&D was brought to our home for installThe installer measured the space and immediately determined that the space was too small for the W&D set.We fixed the space issue & ordered the same set to be redelivered on Jan 23.It was confirmed both by *** *** & their automated service that the set would be delivered between 2-6pmthe delivery team never showed upwe called customer service and got in contact with a manager for our area and he advised us that the error was on their end and he was unsure why our order was cancelled and not deliveredHe scheduled us for a delivery today on 1/26/Today the installer called and said he would be dropping off the set ONLY since he has "already been in the space and knows that it won't fit no matter what and if the area manager *** wanted to come install it he can do it himself a