Emerald Property Management

This statement is completely false We never assessed anything for a video security system to any tenantThere is no charge nor has there ever been any charge on any tenants account EVER for a video security systemWe really hope this tenant is not spreading these lies as that could be considered a violation of his rental agreement and/or house rules We were looking for input and review for such a system at about the same time as we were also giving the legal/required notification of a $change for UTILITIESDue to the layout of the building installers found it difficult to install a system of the type we wantedalthough it is possible, it would be very expensive and more than our original estimatesThere is no requirement that we have security cameras for this facility nor is it in the area to have security cameras inside of apartment complexes This is a Section federally subsidized building and we are required each year to forward utility data of a sample from the utilities paid by the tenants We have to turn in a report to HUD and they decide how much the increase/decrease is (if any) based on the data provided by the local utility company (Eugene Water and Electric Board) We do not decide this increase--we just forward the data, notify the tenants, and implement the increase/decrease (if any)If there is no change then we do not notify the tenantsThe $must be referring to this because the tenants payment portion went up $in August 2015, due to the average decrease of tenant-paid utilities over the prior yearThis was ultimately caused by the very cold winter and subsequently higher electric usage and bills from the prior year We do not control the weather, the utility company rates, how warm tenants keep their units/how much electricity they use, or how HUD requires us to provide the data I am providing a copy of the letter mailed to the tenant notifying him of the increase (separate e-mail)Please note that it is not the signed/completely filled out version for privacy issues Please also note that tenants do not pay for the rent increases This was actually just a $decrease in credit towards their rent due to the reasons noted above ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

1) the check was cut prior to response as I understood that the tenant was correct up to that point after my investigation so there was no need to wait further for that part of the refund If the tenant is in agreement about the rest then we will immediately issue an additional check for $ 2) I have to support what the employee and vendor have both stated to me and stand behind them as they were consistent and I have been working with both of them for many years The employee receives no benefit in any way for the amount or cost of work performed so he would not have any motivation to charge items that should not be charged Admittedly, as in this case for the window coverings, he does sometimes accidentally charge for pre- existing items if it is not plain and clear that they were damaged priorIf photos are not turned in this can sometimes be a difficult taskIn my opinion deciding what a tenant pays for and what an owner pays for at move out is the most difficult part of property management 3) I don't know if they own or used cast iron pans but that is what it looked likeThe contractor has been working on houses for decades and he said he has never seen a sink in that bad of conditionI am not at the office but I do not believe the tenant was charged for the faucetIt is common for tenants to read the bill from the contractor and assume the full bill was charged when it often is notThe security deposit worksheet shows what was actually chargedI don't know if this is the case for sure but I don't recall that being an issue but it would be a good point if accurate because the faucet itself was not damaged

Complaint: [redacted] I am rejecting this response because: The reasons for these charges are falseWe did not do what they said we didThe apartment was in poor condition when we moved in and I have a copy of our moform to prove itWe put in a day notice upon moving out and paid for the entire month of November and should not have to pay for days of DecemberI have been working with the collection agency and have disputed it twiceI will use my legal rights if this does not go away.Sincerely, [redacted]