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Emerald Services of W.N.Y

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Reviews Emerald Services of W.N.Y

Emerald Services of W.N.Y Reviews (3)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Company admitted that they believed there was an issue with the concrete they purchased to do the job and that they had other complaints regarding the concrete qualityWhy should I pay for testing (at a cost of more than I even paid for the concrete job) when they admit there was an issue and you can clearly see a problemIf someone actually came out they would of seen that it is all over and not in the foot traffic area and also we have only used ice melt safe for concretePoor quality and poor customer service, lesson learned to no never do business with this company again since they have not tried to make it right Regards, [redacted]

I believe the consumers recollection of the process is somewhat correct I don't believe my office ever gave a time frame of when the matter would be resolved I did however advise my office to inform the client of the supplier that we were in contact for in regards to her situation I'm sure if we gave our client the phone number for the supplier we would have given the name of the company If not there is no reason she could not of called and explained her situation to the supply company In the concrete business it is inevitable that events like this may happen, it is however how you handle them that makes you a good contractor or not I have handled this matter in the most expediatable process available and am still waiting for information and responses from other parties In regards to not picking up a letter (certified) I was never aware that one was sent to us Therefore I am under the impression the client did not send it or had not addressed it properly The clients demands are unreasonable considering what she is asking for I would gladly reimburse her if she could scientifically produce evidence that the job was installed improperly Under no circumstances would I refund a customer for a situation that we are not responsible for With that being said it is our company stance to provide the customer with no reimbursement of any kind Job was installed properly Respectfully, [redacted] (Pres)

Consumer called the Revdex.com advised: She is unhappy with the business' response She has never actually spoke with [redacted] but the secretary ***, who advised back in March that matter would be looked into When a follow up call was placed [redacted] stated that he was looking into the matter and she would be contacted by end of April Consumer continued to follow up with the business to get matter resolved, [redacted] left a voice message with the supplies phone number, but no company name, so the consumer couldn't follow up with the supplierCompany never picked up the certified letter that consumer sent to the business regarding this matter, certified letter was returned to consumer The consumer would not like this company to put in a new driveway but instead would like to be compensat [redacted] for the poorly installed driveway, in the amount of $

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