Emergency Animal Clinic

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowOn 12/21/I brought my cat [redacted] in to the Emergency Clinic to be seen since he was what was determined to be a blocked (meaning unable to go to pee.) I had filed a complaint ( [redacted] ) before and the reply from this company was 100% falseThe response stated they tried to contact me on 12/but was unable to reach me because I was at workI am able and more than willing to prove that I was not at work,if Fact the days that I work is Thursday through Saturday 7pm to 7amFurthermore we are more able and more than willing to provide further proof that they had not contacted us This can be done by providing a certified copy of our cell phone recordsThe original complaint is that when our cat was treated the treatment was not completeThis came to lite when we brought our cat home and he was still blockedWe had spent a large sum for treatment that was not completeMy wife and I had been forced to bring him ( [redacted] ) into another Hospital and the treatment lasted for a total of seven daysThe hospital that we brought our pet too gave us a medical treatment to provide to our petthis was not provided nor was the option was given to us by the Emergency clinicInfact the lack of treatment caused our pet even more undue pain and suffering The reply from the clinic is further proof that the practices they abide by are completely unethical and need to be brought to an endWe are now requesting a full refund of all funds paid to the animal clinic Regards, [redacted]

We were referred to this location by a family memberOur dog, Beau, injured his right rear paw at about pm on a Sunday!! The laceration was bleeding too much to actually see how bad the injury wasAs soon as we walked in the doors we were greeted by a team of staff and seen just as quickly as we entered the doorAfter being examined the Drdetermined that the bleeding was coming from a tendon that was nearly severed and emergency surgery would need to be preformedWe were presented with an estimate of what the emergency surgery would cost, and given the scope of work that needed to be preformed the estimate was very reasonableOur dog was in surgery for about hours and was able to walk out of the office only a few hours after being seenI can not say thank you enough to the wonderful team that helped us that very stressful nightWe were put at ease and treated with compassion and respectTHANK YOU so so very much Emergency Animal Clinic- Gilbert! You are truly great at what you do!

Based on the medicalrecords: On 12/21/14, the client’scat *** was seen at Emergency Animal Clinic (EAC) for straining to urinate.Upon examination, the veterinarian had found that the cat’s bladder was firmand the veterinarian was unable to express any urine upon palpitationWith theclient’s consent, the doctor performed a procedure to address the emergent concern with the catThe doctor discussed with the client hisconcerns about urethral blockage occurring and recommended further treatments for*** including hospitalizationDue to financial constraints, the clientelected to take *** homeThe doctor discussed the risk of *** re-obstructingand recommended a recheck with his family veterinarian for further treatment. On 12/23/14, the clientcontacted Emergency Animal Clinic and spoke with both a veterinary assistantand the Clinic Manager (who is a veterinarian)The owner expressed concernsthat ***was still straining to urinateThe owner was reminded of the discussion withthe doctor about *** needing additional care and the recommendation for hospitalizationand other treatmentsThe client was urged to have his cat seen again tocorrect this issue before he becomes completely obstructedThe client confirmedthat the EAC doctor who treated *** did talk to him about continued care atthe EAC The client expressed having limitedfunds He requested information on discountedveterinarians to callThe veterinary assistant provided phone numbers todaytime veterinarians. On 12/23/the client submitted acomplaint to the Revdex.com (#***) On 12/23/after receiving the originalRevdex.com complaint, the Practice Manager called to resolve the concern with theclient and spoke to his wife who is listed as the co-owner on the medicalrecordsWife reported that the client was at workThe wife was not presentwhen *** was originally seenThe Practice Manager reviewed the cat’smedical record with the wife and explained the diagnosis, treatment, andmanagement of her cat’s issue PracticeManager informed the wife that the cat needed additional care, and that herhusband elected to just address emergency (unblocking) at EACWife expressedfinancial concernsPractice Manager urged the wife to have *** seen forfollcare and provided names of veterinarians in her areaPracticeManager apologized for any miscommunication that may have happenedPracticeManager told her to have her husband call if there were any further questions. After reviewing the complaint and therecords, Emergency Animal Clinic has determined that will not be offering theclient a refund for the services provided as they were medically indicated forthe patient and were approved by the client

On 12/23/14 at 2:18pm the Phoenix Emergency Animal Clinic's Practice Manager (PM) called the owner, [redacted], to address the concerns about the care that his cat [redacted] received at Emergency Animal Clinic. The client was at work, so the PM spoke to his wife, [redacted], who is...

listed as the co-owner on [redacted]'s medical records. [redacted] was seen at Emergency Animal Clinic on 12/21/14. [redacted] stated that was not present during exam, so the PM reviewed [redacted]'s medical records with her, explained [redacted]'s problem and what the doctor's recommended solutions were. PM explained [redacted] diagnosis, reasons why, how we treat, manage, etc. PM explained why unblocking the cat was emergent, and that the care Emergency Animal Clinic provided was necessary. PM discussed that it was explained to her husband that [redacted] required additional care, and that  her husband elected to just address the emergency (unblocking the cat) and elected to seek follow up care somewhere else.According to record, hospitalization for [redacted] was recommended by the veterinarian and was declined by the husband. [redacted] expressed financial concerns to the PM. PM empathized that emergencies, especialy during the holidays can be stressful and can often catch people unprepared. PM acknowledged that emergency care can be expensive, furthermore, [redacted]'s problems can be costly to address. PM informed [redacted] that she would recommend for [redacted] to seek additional care and encouraged [redacted] to consider hospitalizing [redacted]. PM also provided [redacted] a list of daytime veterinarians. PM apologized to owner for any miscommunication that may have happened and told her to have her husband call if he has any further questions. No additional communication has been received from the owner or co-owner since this conversation.

On 1/9/14 I contacted [redacted] to discuss her concerns regarding her bill at Emergency Animal Clinic. I offered to refund the $144 that she was disputing as a customer service gesture since her expectations regarding communication were not met. [redacted] reported that she felt that...

this decision was fair. She stated that she was overall satisfied with her experience at Emergency Animal Clinic and that her only concern was that she was not contacted regarding the changes in his treatment plan. She informed me that she had completed a positive online review regarding her experience with Emergency Animal Clinic. I apologized for the communication break down. [redacted] will receive a refund in the amount of $144.[redacted], MCDirector of Client and Employee ServicesEmergency Animal Clinic[redacted].[redacted], AZ [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
On 12/21/14 I brought my cat [redacted] in to the Emergency Clinic to be seen since he was what was determined to be a blocked (meaning unable to go to pee.) I had filed a complaint ([redacted]) before and the reply from this company was 100% false. The response stated they tried to contact me on 12/23 but was unable to reach me because I was at work. I am able and more than willing to prove that I was not at work,if Fact the days that I work is Thursday through Saturday 7pm to 7am. Furthermore we are more able and more than willing to provide further proof that they had not contacted us . This can be done by providing a certified copy of our cell phone records. The original complaint is that when our cat was treated the treatment was not complete. This came to lite when we brought our cat home and he was still blocked. We had spent a large sum for treatment that was not complete. My wife and I had been forced to bring him ( [redacted]) into another Hospital and the treatment lasted for a total of seven days. The hospital that we brought our pet too gave us a medical treatment to provide to our pet. this was not provided nor was the option was given to us by the Emergency clinic. Infact the lack of treatment caused our pet even more undue pain and suffering . The reply from the clinic is further proof that the practices they abide by are completely unethical and need to be brought to an end. We are now requesting a full refund of all funds paid to the animal clinic.
Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
On 12/21/14 I brought my cat [redacted] in to the Emergency Clinic to be seen since he was what was determined to be a blocked (meaning unable to go to pee.) I had filed a complaint ([redacted]) before and the reply from this company was 100% false. The response stated they tried to contact me on 12/23 but was unable to reach me because I was at work. I am able and more than willing to prove that I was not at work,if Fact the days that I work is Thursday through Saturday 7pm to 7am. Furthermore we are more able and more than willing to provide further proof that they had not contacted us . This can be done by providing a certified copy of our cell phone records. The original complaint is that when our cat was treated the treatment was not complete. This came to lite when we brought our cat home and he was still blocked. We had spent a large sum for treatment that was not complete. My wife and I had been forced to bring him ( [redacted]) into another Hospital and the treatment lasted for a total of seven days. The hospital that we brought our pet too gave us a medical treatment to provide to our pet. this was not provided nor was the option was given to us by the Emergency clinic. Infact the lack of treatment caused our pet even more undue pain and suffering . The reply from the clinic is further proof that the practices they abide by are completely unethical and need to be brought to an end. We are now requesting a full refund of all funds paid to the animal clinic.

Regards,[redacted]

On 1/9/14 I contacted [redacted] to discuss her concerns regarding her bill at Emergency Animal Clinic. I offered to refund the $144 that she was disputing as a customer service gesture since her expectations regarding communication were not met. [redacted] reported that she felt that...

this decision was fair. She stated that she was overall satisfied with her experience at Emergency Animal Clinic and that her only concern was that she was not contacted regarding the changes in his treatment plan. She informed me that she had completed a positive online review regarding her experience with Emergency Animal Clinic. I apologized for the communication break down. [redacted] will receive a refund in the amount of $144.[redacted], MCDirector of Client and Employee ServicesEmergency Animal Clinic[redacted].[redacted], AZ [redacted]

On 12/23/14 at 2:18pm the Phoenix Emergency Animal Clinic's Practice Manager (PM) called the owner, [redacted], to address the concerns about the care that his cat [redacted] received at Emergency Animal Clinic. The client was at work, so the PM spoke to his wife, [redacted], who is...

listed as the co-owner on [redacted]'s medical records. [redacted] was seen at Emergency Animal Clinic on 12/21/14. [redacted] stated that was not present during exam, so the PM reviewed [redacted]'s medical records with her, explained [redacted]'s problem and what the doctor's recommended solutions were. PM explained [redacted] diagnosis, reasons why, how we treat, manage, etc. PM explained why unblocking the cat was emergent, and that the care Emergency Animal Clinic provided was necessary. PM discussed that it was explained to her husband that [redacted] required additional care, and that  her husband elected to just address the emergency (unblocking the cat) and elected to seek follow up care somewhere else.According to record, hospitalization for [redacted] was recommended by the veterinarian and was declined by the husband. [redacted] expressed financial concerns to the PM. PM empathized that emergencies, especialy during the holidays can be stressful and can often catch people unprepared. PM acknowledged that emergency care can be expensive, furthermore, [redacted]'s problems can be costly to address. PM informed [redacted] that she would recommend for [redacted] to seek additional care and encouraged [redacted] to consider hospitalizing [redacted]. PM also provided [redacted] a list of daytime veterinarians. PM apologized to owner for any miscommunication that may have happened and told her to have her husband call if he has any further questions. No additional communication has been received from the owner or co-owner since this conversation.

Worst place ever!!!! I want to warn other animal owners that if they have an animal in serious/critical condition, they need to seek help elsewhere. I brought my animal here twice. The first time, my experience wasn't bad so when I had a true emergency, I went back. When I first went in, I felt comfortable with them. After doing a critical assessment, they felt my cat was possibly going into heart failure and that's what we agreed to treat her for. They wanted to keep her on oxygen and get the fluid off of her lungs. I agreed to the treatment plan and went home. I would have never left her there if I didn't think they were going to do everything they could to save my baby and knew what they were doing. As it turned out, they failed at both. Both vets that treated her were incompetent. The first one did very little to help her and the 2nd did nothing. She needed to have the fluid eliminated from her lungs so she could breathe easier. When the diuretic wasn't working, I told them to keep pulling it out with a needle. As it turned out, that was only done once. I went up there early in the morning. I took her home briefly and she was so much worse than when I had brought her there. To make a long story shorter, I ended up having to euthanize her. I will always blame this clinic and the vets for that because if they had done their jobs and knew what they were doing, I might have been able to save her. There are many,many others who have had a similar experience with this clinic. This location as well as their others. It seems that they care more about how much money they're bringing in rather than saving the animals. It feels like the vets work on some type of commission. Their entire operation and business practices need to be investigated. It all seems very shady.

We were referred to this location by a family member. Our dog, Beau, injured his right rear paw at about 9 pm on a Sunday!! The laceration was bleeding too much to actually see how bad the injury was. As soon as we walked in the doors we were greeted by a team of staff and seen just as quickly as we entered the door. After being examined the Dr. determined that the bleeding was coming from a tendon that was nearly severed and emergency surgery would need to be preformed. We were presented with an estimate of what the emergency surgery would cost, and given the scope of work that needed to be preformed the estimate was very reasonable. Our dog was in surgery for about 2 hours and was able to walk out of the office only a few hours after being seen. I can not say thank you enough to the wonderful team that helped us that very stressful night. We were put at ease and treated with compassion and respect. THANK YOU so so very much Emergency Animal Clinic- Gilbert! You are truly great at what you do!

Based on the medicalrecords: On 12/21/14, the client’scat [redacted] was seen at Emergency Animal Clinic (EAC) for straining to urinate.Upon examination, the veterinarian had found that the cat’s bladder was firmand the veterinarian was unable to express any urine upon palpitation. With theclient’s consent, the doctor performed a procedure to address the emergent concern with the cat. The doctor discussed with the client hisconcerns about urethral blockage occurring and recommended further treatments for[redacted] including hospitalization. Due to financial constraints, the clientelected to take [redacted] home. The doctor discussed the risk of [redacted] re-obstructingand recommended a recheck with his family veterinarian for further treatment.  On 12/23/14, the clientcontacted Emergency Animal Clinic and spoke with both a veterinary assistantand the Clinic Manager (who is a veterinarian). The owner expressed concernsthat [redacted]was still straining to urinate. The owner was reminded of the discussion withthe doctor about [redacted] needing additional care and the recommendation for hospitalizationand other treatments. The client was urged to have his cat seen again tocorrect this issue before he becomes completely obstructed. The client confirmedthat the EAC doctor who treated [redacted] did talk to him about continued care atthe EAC.  The client expressed having limitedfunds.  He requested information on discountedveterinarians to call. The veterinary assistant provided phone numbers todaytime veterinarians. On 12/23/14 the client submitted acomplaint to the Revdex.com (#[redacted]) On 12/23/14 after receiving the originalRevdex.com complaint, the Practice Manager called to resolve the concern with theclient and spoke to his wife who is listed as the co-owner on the medicalrecords. Wife reported that the client was at work. The wife was not presentwhen [redacted] was originally seen. The Practice Manager reviewed the cat’smedical record with the wife and explained the diagnosis, treatment, andmanagement of her cat’s issue.  PracticeManager informed the wife that the cat needed additional care, and that herhusband elected to just address emergency (unblocking) at EAC. Wife expressedfinancial concerns. Practice Manager urged the wife to have [redacted] seen forfollow-up care and provided names of veterinarians in her area. PracticeManager apologized for any miscommunication that may have happened. PracticeManager told her to have her husband call if there were any further questions.  After reviewing the complaint and therecords, Emergency Animal Clinic has determined that will not be offering theclient a refund for the services provided as they were medically indicated forthe patient and were approved by the client.