Emergency Essentials, LLC

I have put in a request for a refund check to be issued to the customerThe check will be in the amount of $This is based on the price of these cans at a grocery storeWe apologize for the misinformation at the time of the purchaseWe are working with the company that creates the labels for our products to make sure that the information is accurate on future cans of these productsI will be sending the check to the address that was listed in the complaintPlease feel free to contact us if you have any further questions###-###-####

I answered [redacted] on the 21st of January through email We also refunded her the same day So far we have not heard anything back, but here is the email that I sent: Hi [redacted] , I hope your day is going well and that your holidays were wonderful! I wanted to let you know that I received your email from the Revdex.com and wanted to take care of everything for you The order that you mentioned ( [redacted] ) was sent by UPS to another location I’m more than happy to refund the amount of this order by your request to the card used in the order (Ending in ***) This will take anywhere from 3-business days to shop up in your account(depending on your bank and how fast they process the refund.) I do apologize that it has taken this long, you should not have had to wait all this time These past two weeks we have brought in many new people as business has increased We also got a new warehouse system which slowed the warehouse down and added to our calls Everything together put us behind with hundreds of voicemails and emails We’re working on this as fast as we can and we thank you for your patience through this busy time Respectfully, Julia H [redacted] Customer Service/Sales Manager ###-###-#### [email protected] Je peux parler le français!

I received a notification from ABF Freight company that they have been trying to contact [redacted] to set up a delivery timeThe freeze dryer was shipped out on 08/18/The customer placed the order on 08/01/The orders that ship from the manufacturer can take up to 4-weeks to ship outWe have tried calling the customer several times and left a message on the voicemail with the phone number for ABF FreightI have also emailed [redacted] to get updated contact information in case the phone number is not correctThe voicemail does have the customers name attached to itThe freight company still has the freeze dryer and would like to deliver the productThe phone number for ABF Freight is 904-786-to set up a delivery time

We have filed a damage package claim with UPS regarding this orderI have requested the accounting department to refund the credit card the full amount that the customer is askingWe apologize for the lack of communication on our partUPS will be contacting the customer to research this further

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meCan Emergency Essentials kindly advise the date I can expect the refund to post to my account?
Sincerely,
*** ***

We do apologize for any delay in the response from our repsDue to an unusual increased call volume many things took an extra day or twoWe did send out the labels, did receive the shipment back and did refund the customer $on or before Thank you!

I have attempted to contact to customer both by phone and email. The pea and carrot blend was an item that sold out the first day of our sale. We stated it as a limited quantity item as they were a one time product we carried and an item we were not planning on getting in
again once they sold out. The item sold better than anticipated and went quickly, but after seeing the desire from our customers, we started working at getting another pea and carrot blend put together for the sale. This will hopefully be available in about a week so that we may continue the sale for those who weren't able to order them before they sold out. An email will be sent out to notify customers of this once our new pea and carrot blend is available.An email has been sent and a voicemail left for *** with this new information. We hope this allays any frustrations he had about us running out of this product so fast.Sincerely,Julia H***Customer Service/Sales ManagerEmergency Essentials LLC###-###-####

We have filed a damage package claim with UPS regarding this order. I have requested the accounting department to refund the credit card the full amount that the customer is asking. We apologize for the lack of communication on our part. UPS will be contacting the customer to research this further.

I received a notification from ABF Freight company that they have been trying to contact [redacted] to set up a delivery time. The freeze dryer was shipped out on 08/18/2016. The customer placed the order on 08/01/2016. The orders that ship from the manufacturer can take up to 4-6 weeks to ship out. We...

have tried calling the customer several times and left a message on the voicemail with the phone number for ABF Freight. I have also emailed [redacted] to get updated contact information in case the phone number is not correct. The voicemail does have the customers name attached to it. The freight company still has the freeze dryer and would like to deliver the product. The phone number for ABF Freight is 904-786-4052 to set up a delivery time.

I answered [redacted] on the 21st of January through email.  We also refunded her the same day.  So far we have not heard anything back, but here is the email that I sent:
Hi [redacted],
I hope your day is going well and that your holidays were
wonderful!  I wanted to let you know that I...

received your email from the
Revdex.com and wanted to take care of everything for you.  The
order that you mentioned ([redacted]) was sent by UPS to another
location.  I’m more than happy to refund the amount of this order by your
request to the card used in the order (Ending in [redacted]).    This
will take anywhere from 3-5 business days to shop up in your account(depending
on your bank and how fast they process the refund.) I do apologize that it has
taken this long, you should not have had to wait all this time.  These
past two weeks we have brought in many new people as business has
increased.  We also got a new warehouse system which slowed the warehouse
down and added to our calls.  Everything together put us behind with
hundreds of voicemails and emails.  We’re working on this as fast as we
can and we thank you for your patience through this busy time. 
Respectfully,
Julia H[redacted]
Customer Service/Sales Manager
###-###-####
[email protected]
Je peux parler le
français!

I have put in a request for a refund check to be issued to the customer. The check will be in the amount of $31.40. This is based on the price of these cans at a grocery store. We apologize for the misinformation at the time of the purchase. We are working with the company that creates the labels...

for our products to make sure that the information is accurate on future cans of these products. I will be sending the check to the address that was listed in the complaint. Please feel free to contact us if you have any further questions. ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]