We initially went out to this customer on 01/on a Saturday, our technician diagnosed the problem and could not call it in to the customer's home warranty till Monday the 01/09/Customer called us on Tuesday 01/10/in the morning to find out the status which at the time our manager Kermit, did explain that there was some items her warranty company would not cover and if she wanted the work down it would be for 170.00, to replace the hot and cold angle stops and supply linesShe also had some mold that needed to be cleaned up before we could do any repairs to make the air safe for our technician to work in(We have pictures of what job looked like prior to clean up) and they also needed to clean up area of debris so we could have room to do repairsThis delayed the job and is out of our control, also we do not make coverage issues with her home warranty company, so in regards to the items not covered, we gave her an estimate prior to us doing any repairs, days in advance, she had the opportunity to accept which she did, or not and go with someone elseThe plumber she refers to is a friend in Texas that gave her the information, we are in California, prices to do business in different states vary, even company to company in same states, based on size, geographic, etcAt this time job was completed in a professional manner without problemsWe will not be issuing any refunds at this time
We initially went out to this customer on 01/on a Saturday, our technician diagnosed the problem and could not call it in to the customer's home warranty till Monday the 01/09/Customer called us on Tuesday 01/10/in the morning to find out the status which at the time our manager Kermit, did explain that there was some items her warranty company would not cover and if she wanted the work down it would be for 170.00, to replace the hot and cold angle stops and supply linesShe also had some mold that needed to be cleaned up before we could do any repairs to make the air safe for our technician to work in(We have pictures of what job looked like prior to clean up) and they also needed to clean up area of debris so we could have room to do repairsThis delayed the job and is out of our control, also we do not make coverage issues with her home warranty company, so in regards to the items not covered, we gave her an estimate prior to us doing any repairs, days in advance, she had the opportunity to accept which she did, or not and go with someone elseThe plumber she refers to is a friend in Texas that gave her the information, we are in California, prices to do business in different states vary, even company to company in same states, based on size, geographic, etcAt this time job was completed in a professional manner without problemsWe will not be issuing any refunds at this time