I was extremely disappointed in this companyI am a college student from out of state and don't have a primary care doctor in the areaI had to visit the emergency room for a a.msevere allergic reaction
Anyway, I have been making regular payments since the trip to the emergency room and have never missed a month of paying my balanceTo my surprise, Emergency Professional Services sent my unpaid balance to a debt collector because it was not paid
I do not think I am alone in not being able to pay full medical bills in one payment, nor do I think there is anything wrong with having monthly payments and communication with the companyI did not choose my situation, but I have been responsibly taking care of it since it occurred
It was extremely disappointing to find out how little EPS was willing to work with me on this, giving me around months to payAgain, I am a college studentI did not have a job at the timeI was doing everything I could to pay off the amount in increments when money was available to me
Now I have to worry about my credit because of something I was not in control of
I don't know a way to avoid having to do business with EPS, but if you have the means of avoiding it, please doI don't know what I would do if I had a serious illness like cancer or something that required constant or very costly medical treatments
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** this company had a rep finally contact us last week and made a final payment that was acceptable so this email response is late and someone needs to catch up with my case because it was settled over the phone and a full final payment for amount agreed was paid via credit card by my mother *** *** so this case is closed paid in full and company rep needs to research case before answering a complaint because info in this response is not correct and case is now paid and closed thank to Revdex.com getting involved to help me because we never got any personal response from this company and no itemized bills were ever to date shown to us and we know what a final determination should be and collections company did not respond with any itemized bills showing what services the bill was for which created a long over drawn delay in settlensettlement but now is resolved through this company and dont know why this is answered without researching it first and seeing account has been settled paid in full amount they requested from me ,my mother was home to handle it and pay by phone with credit card payment to finalalize and close account and we are satisfied with outcome thank you for helping bring this mess to a final conclusion
Good Afternoon, Thank you for bringing this dispute to our attention. Statements were sent to this patient on 12/4/2013, 1/1/2014, 1/29/2014 and 2/26/2014 . On 12/23/2013 the patient’s mother called our billing department requesting a 70% discount for services. I understand this...
offer was not accepted. Two calls were made on 1/2/2014 and 2/5/2014, with voicemail messages left, to resolve this billing issue. No calls were returned and this account was sent to collections on 3/13/2014. We have requested our billing department to pull this account from collections and to contact the patient to accept the discounted payment offered in the desired settlement as payment in full. We are always willing to handle patient billing issues, for expedient resolution, if the patient will contact our administrative office at [redacted] Personnel On-Boarding Manager Emergency Professional Services, [redacted]
I called and started a refund request on March 16th. I finally got my payment - - check written on May 25th - - The check was finally mailed on June 9th. I received the check on June 10th.
This is a blatant hijacking of a consumer's money.
They would be turning me into a credit bureau if the roles were reversed.
I was extremely disappointed in this companyI am a college student from out of state and don't have a primary care doctor in the areaI had to visit the emergency room for a a.msevere allergic reaction
Anyway, I have been making regular payments since the trip to the emergency room and have never missed a month of paying my balanceTo my surprise, Emergency Professional Services sent my unpaid balance to a debt collector because it was not paid
I do not think I am alone in not being able to pay full medical bills in one payment, nor do I think there is anything wrong with having monthly payments and communication with the companyI did not choose my situation, but I have been responsibly taking care of it since it occurred
It was extremely disappointing to find out how little EPS was willing to work with me on this, giving me around months to payAgain, I am a college studentI did not have a job at the timeI was doing everything I could to pay off the amount in increments when money was available to me
Now I have to worry about my credit because of something I was not in control of
I don't know a way to avoid having to do business with EPS, but if you have the means of avoiding it, please doI don't know what I would do if I had a serious illness like cancer or something that required constant or very costly medical treatments
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** this company had a rep finally contact us last week and made a final payment that was acceptable so this email response is late and someone needs to catch up with my case because it was settled over the phone and a full final payment for amount agreed was paid via credit card by my mother *** *** so this case is closed paid in full and company rep needs to research case before answering a complaint because info in this response is not correct and case is now paid and closed thank to Revdex.com getting involved to help me because we never got any personal response from this company and no itemized bills were ever to date shown to us and we know what a final determination should be and collections company did not respond with any itemized bills showing what services the bill was for which created a long over drawn delay in settlensettlement but now is resolved through this company and dont know why this is answered without researching it first and seeing account has been settled paid in full amount they requested from me ,my mother was home to handle it and pay by phone with credit card payment to finalalize and close account and we are satisfied with outcome thank you for helping bring this mess to a final conclusion
Good Afternoon, Thank you for bringing this dispute to our attention. Statements were sent to this patient on 12/4/2013, 1/1/2014, 1/29/2014 and 2/26/2014 . On 12/23/2013 the patient’s mother called our billing department requesting a 70% discount for services. I understand this...
offer was not accepted. Two calls were made on 1/2/2014 and 2/5/2014, with voicemail messages left, to resolve this billing issue. No calls were returned and this account was sent to collections on 3/13/2014. We have requested our billing department to pull this account from collections and to contact the patient to accept the discounted payment offered in the desired settlement as payment in full. We are always willing to handle patient billing issues, for expedient resolution, if the patient will contact our administrative office at [redacted] Personnel On-Boarding Manager Emergency Professional Services, [redacted]
I called and started a refund request on March 16th. I finally got my payment - - check written on May 25th - - The check was finally mailed on June 9th. I received the check on June 10th.
This is a blatant hijacking of a consumer's money.
They would be turning me into a credit bureau if the roles were reversed.