Emergency Restoration & Contracting

Response: In response to the letter dated 8***Emergency Restoration did not agree to fix the exterior because of Poor InstallationThe shingles and the step flashing were installed properly and the cause of the leak is due to debris collecting in the flashing allowing water to back up the roofStep flashing is installed on a roof to shed water off itYou put a piece of step flashing down and put a shingle on top of it and repeat this till you get to the top thus it is overlapped from the bottom to the top and will shed the waterThe only way it will allow water to go under the step flashing is if the water is not running freely off the roofThis has been the issue the entire time along with the gutter not being cleaned outThere is a very mature tree within a couple foot of this roof area that is overhanging the house and letting all the debris from the tree to collect in the gutters and roofAfter talking to [redacted] that did the roof originally he stated before he installed the new roof the room below this area was completely gutted to the studs because it had been leaking all overA skylight was removed that had been leakingThe leaking of the roof was going on long before we ever set foot on the job siteAs a customer service we have been working to resolve his issue with the roofOn 8/20/ [redacted] went out to fix the flashing issueHe installed a one piece flashing and sealed the shingles to it so that there is no step flashing that would allow water to back up and go under the flashingA water test was done and could not get it to leakWhile he was there the customer pointed out a window that was leaking and [redacted] put a ladder up to look at the gutter to see what the issue was and he found that the gutter was completely full and would not allow water to flow thru the gutter causing it to overflow and run down the fascia to the windowThe customer also pointed out to him a plumbing boot that he states is not installed correctly but is in fact installed correctlyThe plumbing pipe is cast iron and has most likely rusted out inside the attic and no longer connected to the pipe letting it to move freelyAt this time we have not addressed the interior and not sure that we willKnowing now that the room was previously gutted and the fact that [redacted] said the room looks no different than it did when he put on the new roof and new door in that roomIf the room had been remodeled there would be no reason to remove all the drywall in that room only the affected areas of water damageEmergency Restoration is not going to remodel a room for free that could be in the same shape it was three years agoWe have no proof that it had been put back together and the fact that [redacted] says it looks exactly the sameEmergency Restoration has gone above and beyond with addressing the customers leaking issues that were not related to the installation of the new roof [redacted] **