Emergency Services Reviews (%countItem)
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Emergency Services Rating
Description: Billing Service
Address: 2323 W 5th Ave Ste 225, Columbus, Ohio, United States, 43204-4899
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+1 (614) 224-6423 |
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Sent a check for *** from *** Bank bill pay on March 13, 2020. The check was deposited by Emergency services before March 20, 2020. I soon discovered the payment was made in error. I have called no less than 6 times regarding a refund. Only to get a procedural run around without an actual refund status. I want a full refund now please.
I received the initial correspondence and immediately reached out to our billing company and are working on getting the answers to this person's question. I will respond the moment I have that answer.
Heather G
Director of Operations
Complaint IDDispute Resolution InboxxMark M *** AttachmentsMay 14, 2020, 2:14 PM (21 hours ago)to [email protected] Number: *** Transaction Type: Checks/DebitsAccount Name: Emergency Services, Inc. Seq / Ref #: ***Post Date: 04/27/2020 Serial #: ***Amount: ***Retrieved: Tuesday, May 12, 2020 10:18:58 AMImage On-DemandTo: *** RE: Complaint ID *** This letter is in response to your correspondence dated 4/23/20 regarding the above captioned complaint filed by ***. The complaint was regarding the complainant, who erroneously issued a payment to Emergency Services Inc, (“ESI”) for ***, was unhappy that took us time to verify his payment. As we explained to the complaint we would be happy to reimburse him but the payment, but it could take up to 30 days. As promised to the complainant, the reimbursement check was issued on 4/13/20 (prior to his complaint being filed with Revdex.com) and was deposited by the complainant on 4/27/20. It is our position that this is not a valid complaint. The problem was due to the complainant mistakenly directing a payment to ESI. ESI’s reimbursement procedures is to verify the request and then request a reimbursement check. This was all explained to the complainant. The reimbursement check issued as promised. We believe this issue is resolved. If you have questions or concerns, please feel free to contact me. Regards, Mark M ***Sara L. R ***P.O. Box 188
Revdex.com called consumer using an automated phone system. Consumer entered the number 1 indicating that they accepted business response and complaint could be closed resolved - see below for details:
***Emergency Services, Inc.May 26, 2020 12:30 PM
I RECEIVED A BILL FOR THE FIRST TIME OVER ONE YEAR AFTER THE SERVICE. I CALLED WAS TOLD INSURANCE DID NOT PAY. I CALLED THE INSURANCE AND GOT THE ISSUE FIXED AND A CORRECT EOB WENT OUT SHOWING WHAT I OWED. I CONTACTED THE ABOVE COMPANY AND FAXED OVER THE CORRECT EOB. TWO MONTHS LATER I RECEIVE ANOTHER BILL SHOWING THE WRONG AMOUNT AND CALL AND FAX IT OVER AGAIN. I FOLLOW UP 2 WEEKS LATER AND THEY TELL ME ITS BEING REVIEWED. THEN TWO WEEKS LATER I GET A COLLECTION NOTICE. I CALL AGAIN AND THEN EMAIL THE EOB TO THEM. TODAY I CALL AND THEY SAY CALL BACK IN A WEEK ITS BEING REVIEWED.THIS HAS BEEN A NIGHTMARE I DO THERE WORK FOR THEM AND I CAN'T GET THIS PROBLEM SOLVED. THANK YOU IN ADVANCE.
Good Afternoon -
We have had multiple follow up conversations with Mr. regarding this issue and the corrections have been made to his account.
Thank you
I did receive a correct bill from the company on Saturday. This is all I have asked for from the being. You can close this case as I have paid the bill. She stated we talked on several times is a laugh.Thank you for all your time.
I visited the ER back in September and was billed by this company for the remainder of my balance. ESI never sent me an invoice, yet sent the billing to collections after 90 days. It turns out they had my address wrong, which is why the original invoice did not get to me. When I reached out to them in December and confirmed my correct address, the rep told me they would pull the invoice from collections and send me an invoice. That never happened either. Just paid the invoice via the collection agency, who finally provided a copy of my bill to me. Mount Carmel should fire this agency, because this is horrible business practice as well as horrible customer service