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EmergeOrtho PA

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EmergeOrtho PA Reviews (2)

Initial Business Response /* (***, 5, 2016/05/24) */
***
From the beginning of the complaint, I will address in order
We have a copy of the Delivery Checklist, signed by ***
and***
It clearly states there are no promissory notesThis can be provided to you if needed
The issue of so-called "mudders" which is not what they are, do not prevent the truck from being MVI'd
The repair to the wheel bearing, although regrettable, is not something under our control after several months and the fact the driver chose to "splice"one product to another tells us why the ABS light is on
As for the insurance issues, we will/cannot let a car leave the lot without proper insuranceWhile there are many insurance companies that do have the "automatic" coverage, it does depend on the company and the existing policy
In short, whenever a customer has an issue, we try to deal with it in a way that is agreeable to both, however to present a complaint in this manner without having contacted us at all and after more than year, makes it impossible to tell what issues may or may not have happened before or after prolonged use
We therefor feel no responsibility to the issues with the truck at this point
Initial Consumer Rebuttal /* (3000, 7, 2016/05/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Not the response I had hoped forAs for the "mudders" they will not pass inspection according the dealership I had it appraised atThey clearly state that you cannot have 2" inches at any point on the tire beyond the wheel wellsI will ask the RCMP about this as we deal with them oftenThey are telling me that it is okay to sell me a truck without a year fresh MVI on itNot to mention I paid $*** ***And now it needs $*** to $*** dollars worth of work*** I will be investigating the MVI inspection with *** to see if it is legal to sell a vehicle without a year MVIAs for the insurance I stand by what my insurance company tells meI had coverage for days and all dealers should know thisI have no hope of recovering anything from this dealerIt is regrettable that they are taking this standAs for the ABS light splicing was my only option since I had relied on the *** to get me into an affordable vehicle***

Initial Business Response /* (1000, 6, 2015/07/20) */
Contact Name and Title: [redacted] General Ma
Contact Phone: [redacted]-[redacted]-[redacted]
Contact Email: [redacted]@[redacted].**
I have reviewed the case with our Business Manager and respond as follows.
In order ; Administration fee was itemized on the...

bill of sale at time of purchase.
The mud flap although unfortunate, would not affect the MVI. As I would have liked to have seen tat dealt with at the time, we certainly would replace the defective mud guard.
We felt the contract was signed in good faith and chose not to accept the vehicle back.
The customer did not show up on the agreed time to discuss trading the [redacted] in on a different vehicle.

Initial Consumer Rebuttal /* (3000, 8, 2015/07/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again they are ignoring my complaints and concerns. They sold me a $[redacted] vehicle that was in a previous accident without disclosing it. Also, the day I purchased the vehicle, [redacted] was in a hurry to leave, so the Bill Of Sale was signed in a rush, without further discussion.
I paid $[redacted] for an administration fee which was suppose to include the vehicle being serviced and the M.V.I.done. This was not done until after the vehicle was purchased and only because the oil light and tire light came on and I returned it. I purchased the car on [redacted] and the M.V.I. and service was done on Monday [redacted]. The tire issue was not resolved, I had to continue to put air in it weekly, until I finally took it to another garage and they patched the tire.
My calls to the [redacted] Dealership were ignored and not returned so I went to the Dealership and was deliberately ignored for 2 hours.
[redacted].
Final Business Response /* (4000, 12, 2015/08/12) */
We are adamant that the complaints do not warrant the return of the vehicle.
The vehicle has been fully serviced, deposit returned and [redacted] supplied.
We agreed to meet Ms. [redacted] on Friday, [redacted] to discuss however, the customer did not show.
Although we are of the opinion that the administration fee was fully disclosed and not unreasonable, in a good faith motion we would be willing to split he fee with the customer, in effect cut the customer a check for $[redacted]. or 1/2 of the administration fee.
Final Consumer Response /* (4200, 14, 2015/08/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Valley Volkswagon is still ignoring the fact that I was sold a vehicle that had previously been in an accident without disclosing it . They did service the vehicle, they did return my deposit and they did give me the [redacted], but, only days after I purchased the vehicle.
The meeting mentioned on [redacted] was to discuss the purchase of a new [redacted] . However, I decided that I did not want to deal with this Company anymore.
The administration fee was not disclosed prior to the purchase of the vehicle. [redacted]. The first I was aware of any additional fee was when I noticed it on the paper I was about to sign.
The return of $[redacted] of an unreasonable $[redacted] administration fee is not going to change the fact that this Company did not disclose the [redacted] at time of purchase, did not provide good customer service,[redacted].
I am still requesting the return of this vehicle to the dealership.

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Address: Route 1, Peck, Kansas, United States, 67120

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www.cccbox.com

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