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Emergi-Pet

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Emergi-Pet Reviews (1)

Took our puppy there after seeing our regular vet two days prior. We told them what has been happening the past couple of weeks,what had been done at regular vet, and what she3 was exhibiting this particular day (her hind legs were very stiff and she barely would walk). They did blood work and said she had a tick borne illness. They said she had a fever and wanted to keep her overnight. They kept her for approx 15 hours. They then sent her back home with us, only for her to suffer and violently die an hour later. They said she had a tick borne illness but we had caught it early! They stated she was stable, that she was doing much better. Vet even said she almost called us at 1am to pick her up because she was doing so good. However, that was obviously not the case. When picking up the paperwork to take to pathologist who was to do the necropsy, they had added a "differential diagnosis" that was never discussed with us, not once.
On 9-10-15 we asked to return the medication we paid $135 for since our puppy didn't even have a chance to take any, and they agreed. After counting every single pill, the office manager said our refund was going to be $45. When asked how that that could be, she stated, "Well, we did administer some while your dog was here." WHAT? Is that not part of the overall OVERNIGHT office visit? It was not until we pulled out the invoice that she immediately corrected the refund amount and blamed it on their "computer system". We also asked to talked to the vet that took care of our puppy that day (since we had taken our poor baby to Mississippi State to get a full necropsy and found out what happened, and wanted to let her know what we were told). We also told her that according to the pathologist, had an x-ray been done it could have been caught. Vet stated she is afraid the outcome would have still been the same. There was no empathy from anyone at that office.

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