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Emerson Toyota

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Emerson Toyota Reviews (4)

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I sent you a message explaining it. However, Mr*** ***, continues to ignore my Certified Letter, E-mails, and phone calls. He has his Sales Manager, *** ***, call me and answer letters, however, I am not looking into buying a vehicle from Emerson Toyota. Again, no one in their right mind would invest over $17,on a used car knowing it was in an extensive accident on 12/29/2010, prior to me buying it on 02/2011. I need to hear from Mr*** *** directly, not his sales manager nor his service department. Whenever I try to contact Mr*** in person, I am told he is not available. I'm not sure whether my correspondence is reaching him or not? I've been trying to connect with him since mid August when this accident surfaced as I went to trade my car for a *** pickup. That's when it was brought to my attention, by salesman that the car had been in an accident. The accident was never disclosed to me. The former Sales Manager, ***, was terminated right after he handed me a bogus form, stating I knew about the accident. It only states: Fender Bender $3,and no other details! After getting *** ***, it shows car being in an accident on 12/29/and being towed. It does not state how the accident occurred nor the extent of the cost. However the owner of the car didn't have it very long, about months and he went and traded it at Emerson Toyota and it was sold to me in 2011.Thank you for your assistance to this matter. I have all the paper work, which Toyota presented me and the accident was not disclosed. They do not have my signature on the yellow copy, which is the one that this accident was suppose to have been disclosed.?
Regards,
*** ***

We Here at Emerson Have been in contact with the customer. We have tried on no less than 6 occasions to MAKE THIS RIGHT and rectify the issue. The customer signed  the state of Maine's Used [redacted], which states the previous damage done the the vehicle before Mrs. [redacted]  purchased the vehicle. We made all the copies she would need to pursue legal options as she requested. We even went the extra mile and called the State of Maine and asked that the title inspector review our documents to see that we had done everything we could, He agreed we had and wrote Mrs. [redacted] a letter stating this.

All issues were taken care of.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Regards,
[redacted]

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Address: 990 Center St, Auburn, Maine, United States, 04210-6406

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