Emery's Maintenance Building & Remodeling

Dear Sir or MadamDear Sir or MadamPlease accept this email with Exhibits as our response to complaint filed by [redacted] Stone Creek, Incis a licensed contractor in the state of Arizona specializing in custom cabinetry and remodeling projects for over years Our response demonstrates Stone Creek built the custom bar project to the customers specifications in time Stone Creek did go above and beyond the scope of work agreed to resolve the complaintby rebuilding a portion of the project at no expense to the customer after the customer realized his original design did not work as he intendedThe client is asking for compensation equal to the 50% balance due of the original amount of the contract.The terms and conditions have been met by Stone Creek and no compensation is warranted to Mr [redacted] .Respectfully,Ron J***President

We are not sure how to respond The issue of quality control remains, the unit left the plant with what we would call quality issues, it is a large unit and it took some time to really inspect it here at home We did sign the statement We can't see having it removed and living with the damaged wall space We went back to the showroom and saw the luster on most of the pieces, maybe if we got into every nook and cranny there we would find the rough exterior but we doubt it The warranty states that they give no warranty to wood finishes so where does that leave us We understand this is a small business and we took comfort in it being a locally owned operation Maybe we were naive in our expectations

We reached out to the client and offered to do the relocation of the medicine cabinet at our expenseI understand she is on vacation and has not responded as of 08/02/

To Whom it may concern: The customer is seeking a discount because of delays in a kitchen remodeling project and Stone Creek is of the opinion the delays are due to changes in the scope of work initiated by the client Contrary to the complaint Stone Creek and the client have been in constant communication during the entire process Delays in completion have been due to major revisions to the scope of work by the customer as recent as February 1, changing the locations of the sink and cooking appliances This change involved electrical, plumbing moves and redesign of kitchen cabinetsStone Creek has corresponding emails showing dates of changes Since that time numerous other minor additions and changes have been made to the project last dated 4/ The floor damage referred to in the complaint: This damage is from improper application of the floor coating by a contractor prior to Stone Creek resulting in poor adhesion to the concrete floor We suggested they call the original contractor for a warranty claim, we were told by customer the contractor is no longer in businessThe customer also stated that he would be refinishing flooring after project was done to our salesman

Stone Creek has no problem picking up the unit and refinishing the unit, if requested by the customerThe other choice we would be able to do, is to give the customer a wood care kit, in which it would gives the customer a year warranty on the finish itselfSorry, in reading the complaint I felt that the request was for more the integrity of the unit rather than the finishEither way we would be glad to do either suggestion to take care of the finish for the customerUltimately we want the customer to be happy with unit that we had builtStone Creek feels that giving money back on a unit, does not repair the problems that the customer wants fixedPlease let us know what you like Stone Creek to do

Its unfortunate that the owner of StoneCreek only gets involved once a compliant is filed. I requested a direct call from him on numerous occasions and he refused. The TRUTH of the situation is that StoneCreek is a very poorly run company. The Salespeople, people in the field, and customer service people do not communicate at all leaving clients frustrated and without answers. I was lied to, given the run around, and the project was delayed almost 30 days after the contract date. I will continue to take further actions against this business so that others can be warned prior to getting involved with them.

Our contract states clearly that "the delivery date stated herein is an approximate day only and is subject to change in the sole discretion of Stone CreekWhile Stone Creek will endeavor to meet the stated delivery date, Stone Creek does not guarantee that delivery will be made on the stated date." Which is signed by our customersWe do understand that the process for this particular job was frustrating to the customerWe are willing to work out a agreement with the customerWe do feel that the customer is asking for to much of a discountAs for the flooring issue we found that the paint on the customer floor has a adhesion problemStone Creek used painters tape to covers customers floorAfter process of finishing the customers furnitureWe pulled up the tape and some floor paint came up with itAgain we do not feel this should be in anyway Stone Creeks faultCustomer is welcome to get a second opinionIn ending we are still showing a balance of owed by the customerThe job is complete