Complaint: [redacted] I am rejecting this response We are working on resolving this currently, however until my new auto loan are finalized and paperwork submitted with bank, and I receive my plates and registration the matter is still ongoing Once completely finalized will update complaint Thank you Regards, [redacted] ***
Hello, Revdex.com, Thank you for reaching out to help First let me say that we are aware of this customers concerns, he came by to let us know what BMW service said and left upset when we asked him to please provide the report from BMW service as a guide, so we can address the concerns, as quick as possibleour sevice dephas been calling him and left msgswith no replyThe vehicle is fully warrantied, and the customer can bring the vehicle to our facility , and we will repair the vehicle at no cost to this customer.as a courtesy, We also provide loaner vehicles to our clients to use until repairs are complete,Again thank you for your assistance, and please don't hesitate to contact us [redacted] SERVICE MANAGER [redacted]
To whom it may concern;My name is Lenin, sales manager at Emg auto of jersey city, on 08/08/ Mrs [redacted] stop by the dealer and was helped by [redacted] the sales repthat helped her at the time of purchase, she sat in my office and asked for me to help her get into a vehicle, since there was not any that other dealer have've been able to do so, I told her I was going to help her the best way possible and I send her to our main store in Avenel, NJAnd we were able to get her approved thru Santander financial services, for an Mazda tribune; We got her approved with a total of $as a down payment; After we explained her contracts and payments, we also explained to her the day Drivetrain warranty given to her as per NJ State law from the day of purchaseThe fact is that she called the dealer days after buying the car on 10/08/telling me that her car broke down, I instructed her to bring car to our service facility and once the service manager Ron' inspected the car informed her that she was out of the 30day warranty and that she was responsible to pay for her own repairsI spoke with her and told again she only had a 30day warranty and that we could help her by charging her just cost of the parts and cost to labor as long as she knew she was responsible for the repairs, at the time she got upset and told me she was going to talk to a lawyer and in which I could no longer speak with her as long as she was going to do thatMrs [redacted] was fully aware of the contract and her warranty when she bought the carI also reached out to her to have a better understanding of why she is complaining and writing bad reviews when all I did personally was help her get into a vehicle, we all are responsible for our cars or goods we do purchase with a limited warranty, I even spoke with her on 10/21/and made her the offer of helping her by fixing the car at our own cost and she did refuse, she also made a comment the day she bought the car at our Avenel dealership 'that this was the best deal transaction at a dealer that she's been" and now we are the worse after the fact that she was or is responsible for the maintenance, and please note that we are willing to help the customer always also customer came by and we spoke personally face to face and I again offer to fix the car at our cost and she refused again her replied to me was take the car back and put me in another car, I explained to her that we could do that only if she fixes the car which it is her responsibility; if you need to reach out to me please do so at the information down below.thank you [redacted]
I recently bought a BMW series at EMG; this is the second vehicle that I've purchased from themBoth of my car buying experiences have been excellent and I will certainly be checking with them first when I'm in the market for a vehicle again I have also taken my vehicles for maintenance/repairs and saved a great deal of moneyOn two particular occasions they have saved me $ compared to what I was quoted elsewhereThe kind, courteous, respectful staff is a pleasure to work with and I recommend them highly to anyone who is in the market for a car
Complaint: [redacted] I am rejecting this response We are working on resolving this currently, however until my new auto loan are finalized and paperwork submitted with bank, and I receive my plates and registration the matter is still ongoing Once completely finalized will update complaint Thank you Regards, [redacted] ***
Hello, Revdex.com, Thank you for reaching out to help First let me say that we are aware of this customers concerns, he came by to let us know what BMW service said and left upset when we asked him to please provide the report from BMW service as a guide, so we can address the concerns, as quick as possibleour sevice dephas been calling him and left msgswith no replyThe vehicle is fully warrantied, and the customer can bring the vehicle to our facility , and we will repair the vehicle at no cost to this customer.as a courtesy, We also provide loaner vehicles to our clients to use until repairs are complete,Again thank you for your assistance, and please don't hesitate to contact us [redacted] SERVICE MANAGER [redacted]
To whom it may concern;My name is Lenin, sales manager at Emg auto of jersey city, on 08/08/ Mrs [redacted] stop by the dealer and was helped by [redacted] the sales repthat helped her at the time of purchase, she sat in my office and asked for me to help her get into a vehicle, since there was not any that other dealer have've been able to do so, I told her I was going to help her the best way possible and I send her to our main store in Avenel, NJAnd we were able to get her approved thru Santander financial services, for an Mazda tribune; We got her approved with a total of $as a down payment; After we explained her contracts and payments, we also explained to her the day Drivetrain warranty given to her as per NJ State law from the day of purchaseThe fact is that she called the dealer days after buying the car on 10/08/telling me that her car broke down, I instructed her to bring car to our service facility and once the service manager Ron' inspected the car informed her that she was out of the 30day warranty and that she was responsible to pay for her own repairsI spoke with her and told again she only had a 30day warranty and that we could help her by charging her just cost of the parts and cost to labor as long as she knew she was responsible for the repairs, at the time she got upset and told me she was going to talk to a lawyer and in which I could no longer speak with her as long as she was going to do thatMrs [redacted] was fully aware of the contract and her warranty when she bought the carI also reached out to her to have a better understanding of why she is complaining and writing bad reviews when all I did personally was help her get into a vehicle, we all are responsible for our cars or goods we do purchase with a limited warranty, I even spoke with her on 10/21/and made her the offer of helping her by fixing the car at our own cost and she did refuse, she also made a comment the day she bought the car at our Avenel dealership 'that this was the best deal transaction at a dealer that she's been" and now we are the worse after the fact that she was or is responsible for the maintenance, and please note that we are willing to help the customer always also customer came by and we spoke personally face to face and I again offer to fix the car at our cost and she refused again her replied to me was take the car back and put me in another car, I explained to her that we could do that only if she fixes the car which it is her responsibility; if you need to reach out to me please do so at the information down below.thank you [redacted]
I recently bought a BMW series at EMG; this is the second vehicle that I've purchased from themBoth of my car buying experiences have been excellent and I will certainly be checking with them first when I'm in the market for a vehicle again I have also taken my vehicles for maintenance/repairs and saved a great deal of moneyOn two particular occasions they have saved me $ compared to what I was quoted elsewhereThe kind, courteous, respectful staff is a pleasure to work with and I recommend them highly to anyone who is in the market for a car
Complaint: [redacted] I have attached my response to the case Regards, [redacted]