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Emge's Car Craft

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Emge's Car Craft Reviews (3)

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Complaint: [redacted]
I am rejecting this response because:this emge's auto repair is lying and very deceitful..I know they Did Not perform the proper alignment on my vehicle..first of all, they charged me alignment fees and told me the car is aligned and  you good to go--on my way home from the alignment shop I noticed my vehicle steering wheel is Not straight!! And so I go underneath my vehicle to check to see what did they adjust for my steering wheel is still the same crooked to one side (steering wheel still crooked to the right like before the alignment) and after careful and details examination of the inner and outer tirerod ends on both sides, I recounted my thread line on both side which I have set at 12 threads before I take to alignment shop AND set my adjusting sleeve bolts (2 bolts per adjusting sleeve on one side = 4 bolts for both adjusting sleeves) at a certain angle so that the 4 bolts will not hit against the frame when vehicle is in motion and suspensions and turnings at certain degree ..none of the bolts were loosen ..AND logitically when bolts and studs are loosen or tighten by impact airtool it Will Not be seat at the precise exact spot again , in this case the adjusting sleeve bolts can Not be at the same thread and angle on both side..!! I drove my vehicle back to them within 30 minutes for them to check why my steering wheel is off the the right like before.. so he go for test drive and come back whispered to his foreman that did the alignment (supposely) and then they swap my left tire to right and right tire to left (not rotate) and Then tell me when I get the POWER STEERING gearbox replace and new tires COME ON BACK AND WE WILL DO THE ALIGNMENT  AND WON'T charge again. Also I inform them that why did they not tell me about the power steering gearbox has play in it before the alignment was to proceed on..I aslo told them that UNDER MISSOURI CERTIFY MECHANIC IN A SHOP WHEN ALIGNMENT IS TO PERFORM THEN THE ALIGNMENT MECHANIC MUST INFORM OF ANY ISSUE(s) relating to alignment to customer for repair Before alignment can be perform..!! Also while the manager or boss went for a test drive on my vehicle, I over heard one of the conversation in the shop with the alignment mechanic man and another mechanic working in there saying "what was you thinking ..how are you going to explain your way out on that" when I was standing outside ..my instinct tell me they didn't do what they said they did..AND THEY Didn't THINK I KNOW THE CSA LAW ..the bossman/ manager and the alignment mechanic was whispering to each others..!!
Sincerely,
[redacted] [redacted]

We provided this customer a complete alignment, when the car left shop, the steering wheel was straight. I test drove this car myself and did recommend new tires. If the customer replaced the gear box, this could cause his steering to be off and steering should have been adjusted at the time of his installation. The gear box was not installed by our company.

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Address: 6235 Gravois Ave, Saint Louis, Missouri, United States, 63116-2244

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