The customer purchased the vehicle “as is”, however does have a service contract that would cover an engine replacement [redacted] explained she needed to call [redacted] first to open a claim with her service contract and supplied her with the informationShe was informed that if the repair was NOT covered under the plan that she would need to pay for both the repair and diagnosisShe was not happy, however that is policy on as is vehicles If the diagnosis is in fact a new engine, her service contract will cover it see attached copy of purchase order
The customer purchased the vehicle “as is”, however does have a service contract that would cover an engine replacement [redacted] explained she needed to call [redacted] first to open a claim with her service contract and supplied her with the informationShe was informed that if the repair was NOT covered under the plan that she would need to pay for both the repair and diagnosisShe was not happy, however that is policy on as is vehicles If the diagnosis is in fact a new engine, her service contract will cover it see attached copy of purchase order