[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I no longer have any faith or trust in these people that they will do the right thingThey are liarsNo one has called me ever except one time to pick up my lawn mower to remove the carburetorMy mower did work at the end of last summer just not peppyI do not believe when they say it did not work nowI do not believe that they in fact have my old carburetor and if I returned my lawn mower now , I absolutely believe that they would do something harmful to it out of spitePlus I would be without a lawn mower for weeksAs the owner has stated, this was her company's mistake making an authorized repairThey repaired itThey did not attempt to call me on my cellphone only as they were instructed and then made a bad assumption and actionAgain, not my faultThey want me to pay for their mistakeAnd if anyone had ever called me nicely and treated me like a human being I might have had more understandingThe owner telling me how much money they saved me is inappropriate last ditch effort to extract my money for her mistake Frankly, I am done with these peopleI want them to drop the matter and have them pay for their own mistakeAnd perhaps learn a lesson about how to respectfully treat her customersTeach the gruff men how to be gracious and kind and how to communicateGood luck, MsHerr with that one!! Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I no longer have any faith or trust in these people that they will do the right thingThey are liarsNo one has called me ever except one time to pick up my lawn mower to remove the carburetorMy mower did work at the end of last summer just not peppyI do not believe when they say it did not work nowI do not believe that they in fact have my old carburetor and if I returned my lawn mower now , I absolutely believe that they would do something harmful to it out of spitePlus I would be without a lawn mower for weeksAs the owner has stated, this was her company's mistake making an authorized repairThey repaired itThey did not attempt to call me on my cellphone only as they were instructed and then made a bad assumption and actionAgain, not my faultThey want me to pay for their mistakeAnd if anyone had ever called me nicely and treated me like a human being I might have had more understandingThe owner telling me how much money they saved me is inappropriate last ditch effort to extract my money for her mistake Frankly, I am done with these peopleI want them to drop the matter and have them pay for their own mistakeAnd perhaps learn a lesson about how to respectfully treat her customersTeach the gruff men how to be gracious and kind and how to communicateGood luck, MsHerr with that one!! Regards, [redacted]